This was our second stay at InterContinental Bali Resort. The hotel and grounds are still as stunning and immaculately maintained as they were 10 years ago. However, this visit didn’t quite meet our expectations. Pros: • Beautiful, elegant resort with perfectly manicured gardens, pools, and ponds. • Spacious, stylish rooms (especially the brighter, renovated ones). • Friendly, welcoming staff across the board. • Multiple pools, with the main pool lovely and warm. • Excellent poolside service and comfortable loungers. • Bella Cucina was the standout restaurant — exceptional food and 5-star service. • Singaraja Lounge offered a relaxing, more casual alternative to the Club, with complimentary drinks hour and all-day drinks and snacks. • The Singaraja Wing location was ideal. Cons: • Check-in was slow, connecting rooms weren’t available in the Singaraja Wing (unless we moved to the Classic Wing), and only one of our rooms was ready by the 3pm check-in time. • Inconsistent service at Sunset Bar and Jimbaran Gardens — long wait times, entrees arriving after mains, and food not consistent (e.g. two eggs cooked totally differently). Sunset Bar service was particularly slow and unreliable. • A little more attention to detail on the rooms is needed. One of our rooms lacked an outdoor drying rack and clock. A coffee machine would have been appreciated as would a compendium. (We didn’t know you could get fish food at reception to feed the fish in the pond). • Beach outside the hotel frontage had been cleaned up by the hotel but there were still bits of rubbish in the water and in front of the resort, which a quick rack up would have removed. Walking further up the beach there was a lot of litter that no one had cleaned up. • Not all hotel guests are there for vacation. The hotel has a huge conference centre and so there are many conference groups sharing the resort. The Sunset Bar was closed for conference functions 4 nights of our 7-night stay. • The hotels offer a free-flow drinks package each Sunday which attracted a loud group who were disruptive at the pool. It would have been good if the staff had intervened. • If you're visiting during school holidays be prepared to share the pool with lots of kids. It's a shame there isn't a family pool by the kid's playground as there is plenty of room for another pool. The only quiet pool is for Club guests. This is a large resort in a prime location on Jimbaran Beach. While the service fell short on this visit, the bigger concern is Bali's rubbish problem. Trash washes in from the ocean, and it's especially noticeable at certain times of the year. Unlike Nusa Dua — where hotels coordinate beach cleaning — other beaches like Jimbaran are public, so the hotels handle cleanup individually, with mixed results. Outside hotels, the beach was left littered (we experienced the same in Sanur). If you're expecting postcard-perfect beaches like those on the hotel's website, it's worth doing some research first, especially if you're travelling around the rainy season.