Disappointing stay. Our pool villa was run down and far away from the beach and pool/restaurant so we had to walk for a long time. You can call for a buggy to pick you up but it was inconvenient. Two level boring villa, all views were to see other villas around you. Didn't have any furniture by the pool to sit on apart from one round lounger that didn't even had a cushion to sit on so we asked for a cushion on arrival. It was very uncomfortable so we didnt use it. Walls around the pool were covered in green and black mould. Cleaning standard wasn't great, we had splashes of purple shampoo on shower walls from previous visitors. Water was pouring our of the shower on the floor into the bathroom as it wasn't draining well. Our booking was including breakfast, afternoon tea and afternoon cocktails. When we arrived for our free afternoon tea we were told that there was a mistake in our booking and they won't provide it. After a conversation with a duty manager and our request for a full refund of our 5 nights stay, they provided afternoon tea to us but also charged for it in the final bill so we had to have another conversation. Received a fruit plate on arrival but sadly half of it was rotten. A plate with cakes was nice. Asked for a late check out to 2pm and they gave it us but our swipe cards didn't work when we arrived to our villa at 1.30pm. We only had half an hour to pack and get ready but wasted 10min walking back to reception and catching a buggy back to villa with activated swipe card. Beach at the front of the hotel isn't nice due to a large number of boats in that particular side of the beach and seaweed so you have to walk to another beach to swim. Breakfast at Layang Layand was nice but Pier Eight restaurant was average. They also don't have enough loungers by the pool for a big hotel like this