Jalsa Beach Hotel & Spa Mauritus

Just back from an 8 night stay at this hotel. Had a great stay, the staff were always very attentive and lovely. The grounds were well kept & plenty of space to spend time in the sun. The small beach area (pictured below) was great to walk along or sit at with lovely white sand. The food choices were what you’d expect of a 3 star hotel, varied enough & always tasty so we were happy. Very spacious room (120) and always kept very clean by maids. I see people moaning about bugs in other reviews but at the end of the day it’s a tropical island in the Indian Ocean. The most we saw was wee lizards living in the grass outside! Overall I found nothing to complain about, and had a great relaxing week. Thanks to everyone at Jalsa :-)

We spent a few days here at this hotel and thoroughly enjoyed our stay. Rooms were spacious and very clean. The staff was friendly and the view of the ocean was lovely. The pool was very clean too. We'd be happy to come back in the future.

Just returned from a 2 week stay at Jalsa. Having read all previous reviews, I’ll make my own opinion. It’s a 3 star hotel, in a hot country! We had a lovely time. Staff very friendly and try to please you at every turn. We found the food ok & edible. The drinks were plentiful. Very large room and clean. (307) Boat house (Youdish) very helpful in organising trips, far cheaper than the Reps. didn’t use Spar facilities so no comment. it was their winter, although still very warm, a few quick showers and warm wind most days. In conclusion, would I return, yes. Just because it says AI, a 3* hotel will not be the same as 5*. The holiday price reflects this.

This could really be a very good hotel if changes were made. My wife and I arrived at about 7pm after a long boring flight, we were quickly booked in and showed to our room which was quite large and looked very nice, room 118. We were told the restaurant was open so we dumped our bags and headed past the pool to the restaurant. We were so tired we never noticed our food. On return to our room we noticed two mice just outside our room patio door, but as they were outside we thought nothing of it. During the night I heard scratching but ignored it. The food in the restaurant was not good, very poor quality and not hot enough. At night in our room a mouse ran out of the shower room In front of us we opened the door and it went out, later my wife went into the shower room to see a mouse in the shower and it escaped behind the sink. We contacted reception who moved us up a level for the night, not much sleep that night. The next day we asked to see the manager for a room swap he was very rude and arrogant and said that it should be expected in a warm country, if we wanted to stop them getting in keep the door closed and put towels down at the bottom of the door! He then showed us to a different room 110. He wasn't pleasant at all and when I said people were saying that if mice were in the rooms they could also be in the restaurant and kitchen. The manager got a bit irate at the suggestion and told us there was no chance of that happening. The next day at lunch a woman on the table next to us screamed and two mice ran through the restaurant. When the manager came he saw us and looked very embarrassed and angry. The manager I was told later was the restaurant and food manager. We received no apology at all from the manager at all. He thought it was the guests fault for daring to open the patio doors. The restaurant looked nice, but the food was of very poor quality probably the worst we have encountered at an all inclusive hotel. Only one person who we spoke to said the food was ok. Even a rep told me everyone complains about the food. Drinks are limited in choice. Coffee terrible. The pool area was about the best part, very sociable. The female staff were really happy and friendly especially Coosie*. Who were brilliant. The men were good but not as friendly. Would we recommend this hotel. No

Despite reading several negative reviews beforehand, we decided to give the resort the benefit of the doubt. Unfortunately, that turned out to be a huge mistake. We arrived with low expectations and open minds, but nothing could have prepared us for how truly unbearable our stay would be. My first room was overrun with lizards — not just the occasional one you’d expect on a tropical island, but four or more visibly darting around the room at any given time. The rooms are not sealed properly, with cracks and holes throughout. The gap above the door was so wide it could fit a towel folded several times. It was a constant stream of unwelcome wildlife. After two sleepless nights — and in tears at the thought of spending my birthday in these conditions — I demanded to be moved at 1am. The second room was slightly better in terms of lizards but shockingly dirty. I was grateful they moved me quickly, but I raised serious cleanliness concerns the next morning. Unfortunately, nothing was ever addressed. The door didn’t lock, the shower lacked a curtain, and the room had several maintenance issues. Black mold lined the bathroom tiles, there were stains on the toilet walls, the seat was discolored, and dust covered most furnishings. The beds were hard and squeaky, and the linens were off-white at best. To make matters worse, we experienced a full-blown ant infestation in the bathroom. My daughter couldn’t even use the shower because it was swarming with ants in the morning. Housekeeping was superficial — beds were made, towels changed, and a bar of soap replaced, but the sand we brought back from the beach remained untouched for days. The hygiene problems extended to the dining experience as well. The buffet was tiny, barely larger than a school cafeteria counter, and the selection was dismal. One evening, both my friend and I fell ill after eating there. The snack bar was no better — limited and stingy. Safety and comfort were further compromised by stray dogs roaming the property, including corridors near guest rooms. It was unsettling, especially at night, and we were frequently woken up by barking in the early hours. To top it all off, my friend’s room had a disturbing experience. An open closet connected to her bathroom — completely empty — twice erupted in loud banging and scurrying noises, which we believe was a rat. That was the final straw. After enduring four miserable days, we cut our losses and moved to a luxury villa. It was an unexpected expense, but absolutely worth it to salvage the remainder of our holiday. I only wish we had left sooner. The only positive note was the receptionist, Vanessa, who was kind. The resort itself has potential, but it’s completely overshadowed by neglect, poor maintenance, and a lack of basic cleanliness and care. This stay not only ruined the start of what was supposed to be a dream holiday in Mauritius but came close to ruining my entire birthday. I truly hope others think twice before booking. It was one of the most regrettable travel experiences I’ve ever had!