Jumeirah Bali

We stayed at Jumeirah Bali for five days in April 2025, and overall, the hotel experience was outstanding. The setting is spectacular, the suites are breathtaking, the service is impeccable, and the breakfast was excellent—there’s truly little to fault. One small note on breakfast: all fresh smoothies and juices were pre-sweetened with palm syrup or sugar. It would be much appreciated if guests could have the option to sweeten their drinks individually. However, I was disappointed by the dining experience at both on-site restaurants: Segaran Dining Terrace and Akasa. Given their premium pricing and the reputation of the hotel, we had hoped for a culinary experience — but in fact, we had more enjoyable meals at every external restaurant we visited. At Akasa, I ordered the tuna tataki and the signature seabass in banana leaf, which had been highly recommended. Unfortunately, the tuna was a small portion, barely seasoned, and frankly quite bland. The seabass, in contrast, was an overly large portion—around 400g—and I couldn’t finish it. It was dry, overcooked, and lacked fresh seasoning. Moreover it tasted like it had been prepped much earlier in the day. The crab was ok but just not authentic and also too well done. The following evening at Segaran, I tried the duck. Again, it seemed pre-cooked, then cooled and reheated, resulting in a texture and flavor that lacked freshness. It also missed the depth of authentic Balinese spices and heat. I was informed that dishes are only mildly spiced to cater to guests’ preferences, which is understandable—but a touch more authenticity would be welcome. On our last day, I explicitly requested fish cooked “medium-rare,” but after consulting the kitchen, the waiter informed me that Jumeirah policy is to serve all fish well-done. That was quite disappointing for a luxury resort that aims to deliver world-class culinary experiences. I had hoped for authentic cuisine, cooked to order and executed with care—standards I believe are reasonable to expect from a property of this caliber. Sadly, this was not the case at either restaurant. That said, the hotel itself is exceptional, and we truly enjoyed our stay overall.

Celebrating our 50th anniversary, we recently visited Jumeirah Bali Resort for 12 days. To say we found our visit to the resort an extraordinary experience would be an understatement. In our extensive global travel, no other destination has approached our amazing visit to this garden-like enclave by the Indian Ocean. The resort comprises 123 villas of 2200 sq ft each with a private pool, one and a half baths, indoor and outdoor showers, and large artistic private garden terraces surrounding each villa pool, creating an ambiance that makes each guest feel like visiting royalty or special guests in a luxurious private home. Each villa's creative and artistic architecture enhances the ambiance of each guest’s accommodations and makes this resort a once-in-a-lifetime experience. Jumeirah Bali has two gourmet yet informal restaurants – one seaside and the other high on a cliff overlooking the resort and the sea. Sunsets at both were heaven like. The unique physical qualities of the resort were only exceeded by the ever-welcoming staff, who made all guests feel like they were family. Ever smiling, gracious, and completely service-oriented, the staff provides outstanding, kind, and courteous attention 24 hours a day. No request was not immediately addressed, and every request was instantly addressed via an innovative E-Butler app on our phone – the usual phone call for service, as in most hotels, was never necessary. The resort has a staff of over 300, providing a 3-to-1 ratio for each villa. Even more special, the warmth, courtesy, and solicitous attitude of each staff member at all resort facilities made our extended visit a genuinely exceptional experience. The natural Balinese warmth of each staff member and disciplined hospitality training created an unmatched guest experience. The concierge Erta was a daily source of information and personal planning for us, who arranged spa visits, local tours with private cars and guides, and transport to and from the airport. French gourmet chef Joan at Akasa creates culinary journeys for guests every night at cliffside Akasa, overlooking the ocean. The management of the resort is executed at a personal level, 24 hours a day, by Vincent Moreau is always present throughout the resort from morning to night. Ever solicitous, gracious, and welcoming, he sets a remarkable hospitality standard for his staff, which each staff member meticulously follows. We have never experienced a higher level of service at any hotel or resort in our visits to 72 countries during our more than 50 years of regular global travel. A visit to Jumeirah Bali is like imagining a brief trip to heaven. The resort, a creative, innovative, and artistic facility immersed in a garden setting by the ocean, made our Bali visit memorable and a luxurious alternative to the bustling and crowded atmosphere we saw at many facilities throughout the island. No request was too complex and was not addressed immediately. When we felt unwell, a “feel better” meal was instantly delivered to our villa even without a request. Each staff member inquired the following day as to our recovery. We recommend a visit to this resort without any reservations. It will be an experience every visitor fondly remembers for a lifetime. Indeed, we will not forget this very special experience in our travels. David & Lee Ann Lester Naples, Florida

We had an exceptional experience from start to finish! My husband and I visited to celebrate our honeymoon and were blown away by the GORGEOUS rooms, restaurants and pool areas - but what really made our stay here so special was the service! Genuine warmth, care and kindness from staff at every single touch point and any hour of the day. The WhatsApp concierge also feels like magic - ask and it shall appear 🪄 and soon enough they know what you need before you even need to ask! They were also very accommodating to my dietary requirements too which made a huge difference to usually stressful abroad dining experiences! Cant wait to come back and bring more family members! Thank you Jumeirah Bali team ♥️

It was an amazing experience that anyone would be satisfied with. I stayed so comfortable and enjoyable with fast, accurate and friendly service and very satisfying facilities. I really want to recommend it to the people around me.The first place I want to go again

Incredibly beautiful, spacious villas – modern, luxurious, and designed with real attention to detail. We had no sea view booked, but the Premier Garden Villa truly blew us away. The layout is incredibly smart – you get total privacy, a lush and extensive garden view, what feels like your own private pond, and a pretty large private pool. I have stayed in quite a few hotel villas over the years across all categories, and this one impressed me the most. The whole resort is stunning, with amazing landscaping, lots of ponds, and great lighting at night. It feels calm and spacious throughout. Also, no issues with insects at all – not even mosquitos at dawn, which is impressive. Not sure how they do it, but whatever they are doing works. Service was very friendly and attentive across the board, and quick to respond via WhatsApp whenever we needed something. The pool area is beautiful, with comfy sunbeds, great views, and direct access to Dreamland beach. The beach is public, but there are a few cabanas and loungers reserved for hotel guests. During our stay, the water was super clear with strong but enjoyable waves – great for swimming if you like waves, though maybe not for small kids. The hotel was surprisingly quiet while we were there – no problem getting a spot at the pool, or reservations for spa or dinner. Other guests were mostly couples and families with older kids, which made for a very relaxed vibe overall. Great value for money, and F&B prices are quite moderate compared to other resorts of this level. I am usually quite critical, but honestly there is nothing really to complain about. If I had to name something, maybe spa treatments felt a bit pricey compared to the rest – but that is about it.