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JW Marriott Miami Turnberry Resort & Spa

Miami, United States
5 out of 5
Approx hotel star rating
Based on 763 reviews

1 / 33

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Official Description

A soothing retreat atmosphere that draws guests from all over the world and welcomes them in a lobby with a 24-hour reception service, safe, currency exchange, cloakroom, lift access, newsstand and a hairdressing salon. Wireless Internet access, room and laundry services are on offer, and a car park, for a fee. There are 2 golf courses, a spa and gym, 4 tennis courts, and 4 pools, featuring a high water slide, 18 cabanas and an outdoor grill. Conference facilities are available to business guests, and there is a supervised children's program and an array of recreational activities.

Amenities

  • Fitness
  • Golf
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Kids’ club
  • Car park
  • Wi-fi

Room Prices & Availability

Rooms

Double Resort View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 46
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More

Junior Suite Two Double Beds

Bedroom : Double bed 131-150 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Room size (sqm) : 46
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More

Junior Suite King Size Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More

Suite One Bedroom

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 46
  • Number of bedrooms : 1
  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More

Double Two Double Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Ocean View Two Queen Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double With Balcony

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double With Balcony

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Deluxe

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Guest Room

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Guest Room Ocean View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Golf View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Ocean View King Bed

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Ocean View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Resort View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Sea View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Deluxe Garden View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Guest Room Resort View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Or Twin Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Or Twin Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Or Twin Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Or Twin Sea View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Double Or Twin Capacity 2

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite Two Double Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite Two Queen Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite Two Queen Beds Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite With Balcony

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite King Bed Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite Resort View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Junior Suite Golf View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Capacity 4

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Quadruple Deluxe Garden View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Deluxe

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Deluxe Golf View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Comfort

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Resort View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Sea View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Room Golf View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Single Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Single Deluxe Garden View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Two Queen Beds

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite King Bed One Bedroom

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Ocean View One Bedroom

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Two Bedrooms

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Two Bedrooms Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite King Size Bed

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite King Bed Non Smoking

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Ocean View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Sea View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Suite Golf View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Triple Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Triple Standard

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Triple Deluxe Garden View

Facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 392

JW Marriott Miami Turnberry Resort & Spa is booked in hotel categories: Business hotels, Golf hotels, Hotels with spa and Family hotels.

Facilities

Most popular facilities

  • Fitness
  • Golf
  • Tennis
  • Golf practice facility
  • Sauna
  • Steam bath
  • Hot tub
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Kids’ club
  • Car park
  • Wi-fi

Amenities and services

  • Car park* 38 USD Per person/night
  • 24-hour reception
  • Check-in hour from 18:00:00 to 02:00:00
  • Check-out hour from 11:00:00 to 11:00:00
  • Wi-fi
  • Transfer service
  • Valet parking*
  • Room service
  • Laundry service
  • Bicycle hire service
  • Babysitting service
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer

Activities

  • Fitness
  • Golf
  • Tennis
  • Golf practice facility

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre

Business

  • Conference room
  • Meeting room : 34
  • Business centre

Restaurant service

  • Café
  • Bar
  • Restaurant : 4
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 5
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Kids’ club
* Some services shall be paid at the establishment

Popular Room facilities

  • Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Bathrobes
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Radio
  • Pay movies
  • Alarm clock
  • Minibar
  • Microwave
  • Tea and coffee making facilities
  • Ironing set
  • Carpeted floors
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Individually adjustable heating
  • Safe
  • Balcony
  • Wheelchair-accessible
  • Wake-up service
  • Desk

Meals

  • Breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner

Tripadvisor Reviews

Tripadvisor traveller rating

763 reviews

Traveller rating

Excellent
402
Very good
102
Average
77
Poor
73
Terrible
109

Rating summary

Location4.2
Sleep Quality4.1
Rooms4.0
Service3.8
Value3.3
Cleanliness4.0

Recent Tripadvisor reviews

ukinmiami

Miami Beach, Florida

A special birthday

31 Mar 2026
We stayed at the hotel midweek for my wife’s birthday and it was a very special experience. I couldn’t possibly write this review without mentioning Secil the reservation manager. I cant even begin to explain how she went above and beyond to make this happen. I dont think i have ever come across anyone in the Marriott group or actually anywhere who gives so much to ensure your stay is outstanding. The resort is beautiful. Our room was amazing overlooking the golf course and the waterpark is such an amazing way of spending the day in the sun. This was a staycation for us. While we only live 30 minutes away from the resort, it felt like a world away from the daily grind. Thank you Secil for making the day so special. She is one in a million.

jackiep128

Boston, Massachusetts

A fine stay

31 Mar 2026
I was VERY impressed with tidal cove water park - the staff, the life guards, the grounds - everything was top notch. I felt safe with my children swimming bc of the attentive lifeguards. The only thing that was unfortunate was one of the slides my kids wanted to ride was shut down for maintenance for the three days we were there. As for the hotel, it was beautiful with a nice landscape and grounds. The lobby was pretty but I was disappointed their lounge was only available to “elite” members. For the room, we had a junior suite and it was spacious but was surprisingly loud. We could hear the conversation word for word in the room next door or when anyone walked by in the hallway. For almost $1k a night I’d expect better sound proofing. The beds were comfortable but the pull out was atrociously uncomfortable. We had been at a Marriott vacation club days before and theirs was perfectly comfortable. Overall, it was nice but for the cost of the room I was expecting more.

sarahjA1790JM

 

Wonderful stay for our family

31 Dec 2025
This resort is full of amenities and fun for all ages. Golf and great food for the adults, amazing pool and evening hot chocolate for the kids. We hope to make this a regular winter trip for our family. The only thing I wish was that there was more dining options but with many options in the neighborhood, we left the resort for dinner a couple of times.

Anniebear7

Cleveland, Ohio

I will not be coming back - a very painful experience.

28 Feb 2026
What a total disaster - do not stay here anywhere close to high season. We were here for one night post cruise with my two kids (9 and 11) and my parents. We checked in at 9 am and didn’t get a room until 7 pm. I had high hopes for this property, but I can unequivocally say we will not be back. After an early morning check-in, we were told we would get a text when the room is ready. So, we went to the water park at about 10:30 am. It was near impossible to find 4 chairs at this point. I finally found some and then was reprimanded by the towel guy for not waiting for an attendant (what attendant, there were no when we walked in. How would we have know we needed to wait?). We ordered food early, half of the order came. The other half the server had to hunt down. Everything was so crowded with only 1/2 of their women’s bathrooms working. 1 set was totally closed, the other had one overflowing toilet, two others without toilet paper and two functioning stalls. Multiple people reported this issue to management over several hours and nothing was done. By 3:45 I hadn’t received a text about my room, despite the ap showing a 2:30 checkin time, so I went to the lobby. It was total chaos. A line of people 30 deep, children camped out with their families in corners, luggage everywhere. I finally spoke to Adam, who tried his best to find us a room but at 4 pm he acknowledged that housekeeping was behind and it would probably be another hour before our room was ready. Keep in mind, I had two wet pool kids with me who needed to get cleaned up. He was very professional and did offer to comp part of our stay. 2 hours later I still had not received a text, so I sent a chat message to the property checking on status. Only then was I told the room was ready. I never got a text. So, back I went to the lobby, which was worse than the last time. Children melting down so loudly (I assume because their family was in the same position as us), that I could barely hear the front desk clerk. It was absolute bedlam. A woman at the pool that day had warned me of her similar experience the day before. To their credit the front desk staff stayed clam and professional, but wow. I don’t know how they do that every day. Once we got to our room, we quickly realized that we were next to where staff leaves all of the room service dishes to be collected. I couldn’t figure out why it sounded like a kitchen next door, until I poked my head out to find an employee stacking a huge collection of glassware and dishes to return to the kitchen. The same thing happened in the morning. See pic. Our room had a golf course view but in front of it was a service entrance where backup car alerts went well into the night. Coupled with our location next to the elevator, we got minimal sleep. And the bathtub was woefully dirty. Avoid 3-137. Overall, I was grateful we were only there for one night. We will not be back.

ThePianoManII

Aguadilla, Puerto Rico

Not a 5 star anymore

28 Feb 2026
One needs to compare apples to apples. Comparing a "5 star" to a 4 star or less is unfair. I've stayed at the St. Regis Bal Harbour and Ritz Carlton properties to compare fairly. I don't think it's a correct assessment to say they're 5 star though--I'd say 4-4 1/2 but used to be 5. All the fancy cars on the property might make you think otherwise, as would the prices. It's definitely a place for the upper class to stay. I think that while the resort fee covers some good amenities such as the water park, a discount on the spa ($50 for the day), and other things that were unclear when I checked in at the VIP check in for Platinum or higher and those checking in thru the Edit (thru the Chase travel portal) such as the driving range (the one checking us in was unsure) as I was directed to ask someone else--maybe bikes--anyone checking you in needs to know these things. The resort fee with taxes is just over $70 per day, which includes two passes to the waterpark. Highlights: Generally a beautiful and impressive property as expected overall Checking in thru VIP check in was impressive but when busy, would not be worth the wait An upgrade with status and availability Lowlights Being booted out by 11am the day of check out. The cleaner was ringing the room doorbell at 10:55. Going on a long weekend is a mistake for one day. While you can get into the waterpark early the day of but will need to use their waterpark change rooms. When checking in early, with many rooms not slept in the previous night (there was plenty of availability the previous night) don't expect the convenience of having a room ready for you. They found us a room with someone who had an "early" late checkout of 1pm rather than an empty room but the room was still not ready until after 2:30 by text. So you're thinking that with so many granted late checkouts the day you check in, that someone with lifetime Platinum status would get it upon request for the day they checkout? Not when they are mostly out of that particular type of room. Then you're relegated to changing in the waterpark change room. So in other words, everyone got late checkout the day I checked in but they would not offer me the same courtesy. Not impressed. Mentioned a birthday was connected to the stay, and they called to ask permission to drop off a treat, which was really nice-but when told we keep kosher so don't bother but thanks anyways because I was sure they would not accommodate, they dropped off the treat we couldn't have anyways. The property is beginning to show signs of wear and tear-the elevator experience was they're very slow and one did not have the floor display screen functioning. The elevator button also looked worn as did one of the outlets in the room which didn't function. In a Jewish area, kosher options for breakfasts and at VIP check-in would have be thoughtful. This is not a Boise hotel--kosher options should be easy enough to get if the will is there. Don't lose your Waterpark receipt as the replacement cost is $300 (read the fineprint)! They cannot associate the paper pass with a specific stay and with ID so that it could be replaced for free easily? Would I come back? No. I'd rather stay at the Residence Inn Aventura, across the street. I think they need to be more thoughtful, knowledgeable, and do some renos.

Tripadvisor Overview

Tucked away between Miami and Fort Lauderdale, in Aventura, Florida, JW Marriott Miami Turnberry Resort & Spa is a tropical oasis with a culture of authenticity, spirited service, and enriching experiences. During your stay discover why we have been named one of the "World's Best Resorts" by Travel + Leisure Magazine. Explore 36-holes of championship golf and the elite Canas Tennis center. Relax by the Cascata Pool or rejuvenate at the âme Spa & Wellness Collective. Let your palette celebrate award-winning signature chef Michael Mina at BOURBON STEAK and the American-inspired CORSAIR kitchen & bar featuring lighter comfort food. Shop the neighboring Aventura Mall or access the beach via the resort's complimentary shuttle. JW Marriott Miami Turnberry Resort & Spa is a Forbes Travel Guide recommended hotel.

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Children's ages at time of return