Our stay at Kaani Palm started off well – on the day of arrival, the hospitality we received from Suman was absolutely top-notch and really gave us a warm welcome. Unfortunately, the good impression was completely ruined on our departure day by "Easha" and *Shakti." They showed no sense of proper hospitality – speaking to guests while sitting cross-legged without even standing up is extremely rude and unprofessional. On top of that, "Easha" clearly lacks basic customer service skills and doesn’t know how to communicate respectfully with guests. A disappointing way to end what could have been a great stay.