Kairaba Mythos Palace

Well, we re attended this hotel as we were here last year for our holidays and we loved it. However, as much as it pains me to say, it wasn’t the same. The only saving grace is Fotis who works in reception, he made our visit, he was so helpful at his job and he is amazing! It is evident since the take over from the Kariba to Rizos Resorts last year that things are being done on the cheap now, the food selection was not as good as last year, they moved the main restaurant which was based in the same building as the reception up a hill closer to the new hotel, I didn’t understand this, I would have thought if you had more people you would make sure there were 2 restaurants for both guests in the two hotels; not cramming people into one room. On our check in; we were just left to our own devices, no one came to explain where the new restaurants were, entertainment that was on and other things. The previous year someone sat down with you and went through everything. The vibe this year was totally different, the rooftop bar on the main building was always full and brimming with laughter, I can’t remember seeing anyone up there having a good time. It was very quiet and dull. The entertainment has never been great at his hotel but we believe a holiday is what you make it, but the atmosphere was different. There are now 4 pools which is good, the main pool with the swim up bar was always busy, again. This was never an issue last year, you never needed to wait in a queue, but because there are more people prepare to queue for things, even your meals. The days we did stay down the pool bar, there was only one member of staff and there were 15 people waiting to be served. We found the pool bar next to the Vivaldi restaurant was the better pool, more chilled, and the food there was amazing! Spiridola was fantastic and always upbeat! They offered a great selection of gluten free dishes which was fantastic. This isn’t the type of hotel where there is a lot of nightlife, this was fine for us…we wanted a chilled holiday; however there were a lot of crowds who were leaving there cups in the pool and not taking them back to the bar, this again didn’t happen the previous year. We were disappointed as we had such high hopes as we saw the new hotel being built the previous year but sadly we went home disappointed. The personal service by the staff has gone, they used to remember who you were and what you wanted and go out of their way, not now. The only staff member who went out of their way was Fotis when he showed us where the new attractions were and made us feel so welcome. We had a sea view room which was beautiful, however on a nighttime you could hear crowds of people shouting and making a fuss outside our room. A lot of the reviews are harsh, and some of them mention the wildlife I.e wasps, the hotel can’t do anything about that and I don’t know who would expect them too. They are annoying but it’s the ecosystem they have there…. The fridge in our room didn’t work, and was never filled unlike last year, it was filled everyday. We asked for water and were told that they can’t give us any because it’s for new customers only…. This holiday cost us over £4,000 and I think a bottle of water is the least a hotel can provide, especially since you aren’t meant to drink the water from the tap. As a returning guest, the takeover from the new management is not good, it’s not the staffs fault by no means, but it has gone down hill. It’s based over how much money they can make and not the quality. It is such a shame because myself and my fiance were so excited to come back but were very let down. The management need to invest into the business, not scale back. It’s such a beautiful place and it should be treated as such.

Returned here after 15 months as we enjoyed it the last time we came but alot had changed. They have been taken over by some sort of company hence the name change and it was quite obvious on arrival. The new staff are clearly all there on the cheap they dont care about you once you have paid your tourism tax thats it they basically wash their hands of you. on the first night i told them our door wouldnt lock as it was broken to which they said they would send somebody out to fix it and they didnt. The next day i asked them to move us into another room and they point blank refused. We paid extra for a sea view and all we got was bushes. The place lost its soul from last year and had gone corporate. Far from a five star hotel experience so if thats what your after i would avoid. The food is abysmal and the all inclusive doesnt cover any decent drinks. location however is brilliant lovely place when you go for a walk etc and the maid Poppy was lovely and she did everything she could to make us welcome. If you are expecting a five star hotel you will be very disappointed

Please remember this is our opinion. We are both in our 60s and have travelled extensively as most people our Good Points Hotels decor is lavish to say the least, lots of mosaics, marble floors, quality furnishings Room was big and airy, aircon worked beautifully, very clean. I’m afraid that’s about it. Bad points All inclusive is possibly the worst we have encountered: On arrival half a bottle of water from a previous guest was in the room, obviously we discarded this and proceeded to go down to reception to ask for another to be told we are only allowed one bottle and should have kept it to fill it up at the bar, we were advised to go to the shop and buy another, this is supposedly 5 star Regularly had to chase for tea bags and milk, not even a spoon in the room just a wooden stirrer like McDonald’s use Fridge in the room completely empty, as with other things at this hotel, absolutely no info regarding getting the fridge populated. Most all inclusive drinks were in fact undrinkable, poor quality, if you wanted proper branded drinks then 8 or 12 euros. Service at all the bars very slow, in fact after waiting 20 minutes we left, despite going to the bar to be told it was waitress service only, when we did eventually get a drink (Pina Colada) it was basically just a fruit juice, the wine was ok. Depending which bar you went to determined the strength of drink ordered, absolutely no consistency, Coffee machine in the pool bar broken for 12 days and still broken 7 days later when we left, as we enjoy coffee this was not brilliant If ordering a drink that was to be taken away it was served in a plastic cup (5 star) Pool area not than clean, water line of pool had a grease band all the way round Many staff both in the canteen and bar areas seem to avoid eye contact, one morning we had to ask 3 members of staff just for a jug of coffee Food in restaurant was ok, a bit repetitive but plenty of choice, there is little option for snacks/ice cream during the day though Entertainment is poor, Greek night consisted of 3 guy s on guitars, no dancers nothing, one night was a violinist🙄 Cocktail menus consist of scruffy A4 unlaminated paper, stapled together, ripped and stained. (5 star) I could go on but all in all a poor experience, I question the validity of other 5 star reviews. To summarise! This is not a hotel we will be returning to neither recommend to anybody, on speaking to other guests they are of this opinion also. The staff are not attentive, we did attempt to upgrade our room on arrival to be told by reception staff we will get back to you shortly to get this sorted, we are still waiting. Allegedly from previous trip advisor responses from management this is offered to guests automatically, we asked and got nowhere. It is such a shame, the hotel is beautifully decorated, opulent and very clean , let down by cheap poor service,, inattentive staff, . If you mind walking and steep hills then this hotel is not for you, it’s a mission to go to the beach , and a fair walk to the restaurant, there are buggies but not always available. There is little very close but we did venture to Spiros Fish restaurant about a mile away, it was expensive (£135) for 2 of us but ok, borderline if it was worth it. The reception staff give you very little info regarding the hotel or facilities, we learned more from one of the buggy drivers. The sun beds are good quality and there are plenty of them, there is no poolside service, We have had better 3 star hotels, make your own mind up

We had a lovely stay at your hotel and we will only carry beautiful memories thanks to all the wonderfull people we have met :) The hotel is constantly cleaned and our room was looked after parfectly.(1315) Buffet was good but personally i would appreciate more chicken dishes but that was only a small detail....Swim up bar was fun and the girls were serving fast and by the book always polite despite the heat they have to spend all day in....Danny below dining area was a great showman:D This place had over all warm and welcoming vibe thanks to all the staff. We would like to thank again to Teodora at the recepction our angel which helped us so much. Vivi at the dining area, Kristina, Fiona and Christopher from the rooftop bar. We wish all of you the best in your life. Love from Zuzana and Dan xx (tomato juice couple:D)

What a lovely hotel, the staff are very friendly and could not do more for you. The food was good and always something different. The hotel is always clean and tidy with 5 pools with a bar at each one so you are not fighting for a sun lounger. The beach has a great view which is good for snorkelling but take some bread for the fish. We would happily stay here again for a nice quiet, chilled and relaxed holiday. We did read the reviews and were very pleasantly surprised. Thank you for making our honeymoon special