We had a great stay here and whilst I wouldn’t say it was quite 5 star, it is definitely really nice and we would return. The good: We were on the 5th level, our room was spacious and well equipped. All staff were friendly, the 2 pools are lovely and we didn’t struggle to get a sunlounger. The staff will serve you food and drinks around the pool and everything we had was very nice. There are good options at breakfast other than the coffee which is from a machine that you serve yourself (you can ask the staff for a coffee but they just use the same machine). Bus stop 8 is right outside and has frequent buses to the town which was handy, the water taxi also collects from the beach where the hotel is which was fun for one evening although the times aren’t as regular as the bus. The hotel is on the beach with its own loungers and was really nice to spend a few afternoons down there. We also ate in the olive restaurant once and the food was really nice with a lovely view from the table. The not quite as good: The coffee at breakfast was bad. You can only use the gym after 9 which meant I didn’t go as I like to go before breakfast. You also have to get a card from reception to enter the gym, then give it back which just feels like a faff. The keycard entry for our room was frustrating and on average took 12 attempts before finally letting us into the room. Our shower leaked and flooded the bathroom each time we used it, and the aircon unit leaked randomly on one day too. The cleaners did an ok job with the exception of not sweeping up the hair from the floor however my biggest grumble was that they ignore the do not disturb sign and did so on multiple occasions. One of them I was having a nap and not only did they come in the room, but then didn’t leave when they saw me, and proceeded to hand me towels, and ask me to go and get the used ones. They then also didn’t come back to clean the room once I’d gone. They also give out pool towel cards so you can only have one towel, and have to remember to bring it down with you in order to get a towel. I think a 5 star should probably have pool towels readily available for guests. None of these were major issues, but it just didn’t feel like a true luxury resort, but still a very nice experience.