This hotel is a complete scam. We booked it through a travel agent who assured us it was a 4-star hotel. However, upon arrival, we were taken to a different location, an 8-minute drive from the hotel we had booked. We were given a basement room with no windows, filthy conditions, and uncomfortable beds—it felt like a dungeon. We had to carry our luggage from the parking lot to the room, navigating multiple steps without any assistance. The hotel’s website did not advertise these types of rooms, and I’m baffled as to how our travel agent was misled. None of the rooms matched the photos on their website. When I called the reservation desk, a rude staff member named Fay was unhelpful and speechless when I questioned her about the room. The bedroom lacked basic amenities such as a towel holder, soap holder, toilet paper holder, and more. The room was far from any standard; the beds were basic metal frames and extremely uncomfortable. I strongly advise avoiding this hotel at all costs—they seem to be scamming people.