Krabi Cha-Da Resort

Rooms were clean with aesthetic decoration but got a bit worn off. The room size was large and spacious. The view from the room was great, specially if you get a room in the top floor. Try to get a room in the sixth floor and with greater number like 613 or 614. The receptionists weren’t much friendly and helpful, also they don’t help out with luggage while checkout. The buffet breakfast had variety, but unfortunately it wasn’t halal. We could try some fruits, egg and vegetable noodles. The location is a bit far from beach. Approximately 10-15 minutes walk. But the surrounding area is good and Muslim Friendly.

Our stay at Krabi Cha-Da Resort was an absolute nightmare from start to finish. Upon arrival, the bellboy gave us no information whatsoever about the hotel’s facilities. We were placed on the 6th floor, which required climbing multiple flights of stairs beyond the reach of the elevator. Despite a bellboy escorting us, we had to carry our own luggage, which was exhausting. We are relatively young and fit, yet we still struggled—so I can’t imagine how difficult this would be for older guests or those with mobility issues. We had originally booked for five nights but left after just one, as the conditions were unacceptable. The safety deposit box in our room didn’t work, and even after calling an engineer three times, it remained broken. The air conditioning was ancient, unbearably loud, and completely ineffective. Worse still, it leaked water all over the room throughout the night, soaking our clothes and shoes. When I reported this issue, I was casually told that the unit couldn’t be set below 24°C or it would leak—an absolutely ridiculous excuse for such a basic amenity failing. To make matters worse, the shower tray kept overflowing with water, leaving the bathroom constantly flooded. This hotel claims to be four-star, but in reality, it’s barely worthy of two. The breakfast was revolting—food was left uncovered, flies swarmed everywhere, and it looked completely inedible. I refused to eat it because I wouldn’t even feed that standard of food to an animal. Not once did any member of staff offer an apology for the endless issues we faced. At checkout, the manager finally showed up, only to be rude and dismissive, insisting that we should have informed him personally. We had already complained three times to different staff members—why was it our responsibility to hunt him down? It’s his team’s job to escalate issues, and his attitude was shockingly unprofessional. If you’re looking for a holiday where you feel comfortable, safe, and valued as a guest, avoid this place at all costs. It’s filthy, poorly maintained, and the staff couldn’t care less about customer service. This was easily one of the worst hotel experiences I’ve ever had.

Nice hotel in good location in Krabi area. Rooms are spacious and comfortable and beds are great cleaned and serviced daily. Really enjoyed the pools and pool bar excellent service there and special mention to Tar in the pool bar this girl can go places very smart indeed !! Breakfast buffet is good with lots of variety changing daily. I would definitely recommend this hotel and for sure would return 👍👍

Having booked a multi stay trip, the hotel was our first base for 4 days. The hotel was clean and we were always greeted with a smile from all staff. We stayed B&B and the breakfast was perfectly fine. Our room was the split level room as we were a group of 3 and it was immaculately clean The hotel is a little rough around the edges however it was better than we expected given the previous reviews we had read. Would we stay again? probably

We stayed here for four nights as part of a two week TUI package across three areas of Phuket. Having read the negative reviews we were a little nervous as to what to expect. I feel some of the reviews are a bit harsh but I can agree with many who have commented on how dated the hotel is. Our room was on the first floor overlooking the pool whilst our friends stayed on the opposite side in one of the mezzanine family rooms and also the room at the back overlooking a garden area. We all agreed our individual rooms were a little dated and that the breakfast was just “ok”. Our room was cleaned daily and the shower in the en-suite was good. The staff were all pleasant enough, the pools were ok and the location is a five minute walk into the main area. I think the hotels 3 star rating is probably a fair reflection and it was fine for the short time we were there.