We arrived at this hotel late on June 15th after a long day of travel that started at 1:00 PM. We didn't check into the Kresten Palace until 11:30 PM. Despite booking a 7-day Half Board package—meaning we paid for our arrival day—the hotel did not leave any food or refreshments out for us. We were forced to walk down the street to a kiosk to buy water, where we were immediately ripped off, paying €2 for a 1.5-liter bottle. After that, we had to go to the hotel's cocktail bar and pay extra just for a frozen pizza. This hotel is definitely not 4-star quality. I have stayed at many hotels, and even 3-star properties are in much better condition. The simple truth is that this place desperately needs a renovation; it feels like walking back into 2005 rather than 2026. It has absolutely no visual appeal. The "Economy Room" we booked had relatively new furniture, but it lacked a true king-sized bed. Instead, it was two single mattresses pushed together, leaving a gap that separates you from your partner all night. Furthermore, the cleanliness was lacking—we found hair on the floor upon arrival. While the bathroom looked somewhat updated, the showerhead was rusting and had almost no water pressure, making showering a deeply unappealing experience. The air conditioning was another major issue. The unit was caked in dust when we arrived, and there is no temperature control; it either blows at full blast or you have to leave the balcony door open and let the hot air in. To top it off, the pillows are incredibly hard, and we woke up with neck pain every morning. This hotel feels more like a shelter than a 4-star resort. If you want to see what a proper resort looks like, look at the 5-star Kresten Royal next door—the difference is night and day. The food at the restaurant was frequently cold, unappealing, and disappointing. The atmosphere felt like a school canteen rather than a resort restaurant. Because the hotel operates on a Half Board basis, you have to pay extra for all drinks in the evening. However, I find it completely unacceptable that even basic table water is not provided for free with dinner at a 4-star establishment. Additionally, the hotel's beach is incredibly rocky and entirely unusable. We had to sneak over to the private beach at the Kresten Royal (which is fenced off) just to enjoy a beach that was actually nice and stone-free. Shame on TUI for selling this accommodation. I will strictly stick to Airbnb and Booking.com next time. The single positive thing I can say about this hotel is the staff. They are kind-hearted, always smiling, and incredibly helpful. Thumbs up to them, but the management and infrastructure let them down.