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Krystal Cancun

Cancun, Mexico
4 out of 5
Approx hotel star rating
Based on 10740 reviews

Official Description

This fantastic modern and bright hotel enjoying panoramic views over the Caribbean Sea is excellently located directly on the white sandy beach. It is ideal both for leisure and for business travellers, as the Cancún Convention Center is just a few steps away. Numerous shopping facilities, restaurants and bars can be found in the surrounding area.

Amenities

  • Jet ski
  • Diving
  • Windsurfing
  • Table tennis
  • Fitness
  • Volleyball
  • Beach volleyball
  • Golf
  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool

Room Prices & Availability

Rooms

1 / 2

Double Standard Room 2 Double Beds

Bedroom : Double bed 131-150 width (2 units)

Facilities

  • TV
  • Toiletries
  • Smoke detector
  • Extra beds on demand
  • Make-up mirror
  • Housekeeping
  • Wheelchair-accessible
  • Room size (sqm) : 32
  • Bathroom
  • Ironing set
* Some services shall be paid at the establishment
+ More
1 / 3

Double Standard Room 1 King Size Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wake-up service
  • Bathtub
  • Tea and coffee making facilities
  • Cable TV
  • Hairdryer
  • Wi-fi
  • Wheelchair-accessible
  • Shower
  • Radio
  • Housekeeping
* Some services shall be paid at the establishment
+ More
1 / 4

Double Family Studio Ocean View

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Hairdryer
  • Wake-up service
  • Safe
  • Bathtub
  • Shower
  • Individually adjustable air conditioning
  • Room size (sqm) : 40
  • TV
  • Tea and coffee making facilities
  • Smoke detector
* Some services shall be paid at the establishment
+ More
1 / 5

Double Deluxe Ocean View Room With Balcony

Bedroom : Double bed 131-150 width (2 units) or King-size bed 150-183 width (1 unit)

Facilities

  • Balcony
  • Safe
  • Bathtub
  • Shower
  • Tea and coffee making facilities
  • Room size (sqm) : 32
  • TV
  • Cot on demand
  • Smoke detector
  • Extra beds on demand
* Some services shall be paid at the establishment
+ More
1 / 4

Double Club Room Ocean View With Balcony

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • TV
  • Cot on demand
  • Smoke detector
  • Extra beds on demand
  • Make-up mirror
  • Housekeeping
  • Wheelchair-accessible
  • Room size (sqm) : 34
  • Wake-up service
  • Bathroom
* Some services shall be paid at the establishment
+ More

Double Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Cable TV
  • Wi-fi
  • Radio
  • Make-up mirror
  • Children share the bed with parents
  • Toiletries
  • Individually adjustable air conditioning
  • Ironing set
  • Bathroom
* Some services shall be paid at the establishment
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Room Sea View

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Double Deluxe

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Double Deluxe Sea View

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Studio Grand

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Double Or Twin Club Sea View

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Suite Sea View

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Twin Capacity 1

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Double Luxury

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Double Or Twin King Size Bed

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Studio Capacity 2

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Twin Standard

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Double Or Twin Deluxe

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Studio Standard

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Double Club Ocean View

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Room Club

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Studio Deluxe Sea View

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Twin Two Beds

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Twin City View Two Double Beds

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Junior Suite Standard

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Suite Standard

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Quadruple Standard

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Single Standard

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Room Two Beds

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Double Club Grand

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Double Or Twin Deluxe Garden View

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Double City View King Bed

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Room With Views

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Double Club Sea View

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Double Or Twin Honeymoon

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Room City View Two Double Beds

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Double Standard

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Quadruple Capacity 5

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Triple Deluxe

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Room Superior

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Studio Deluxe

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Double Deluxe With Views

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Room King Size Bed

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Double Standard

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Studio Sea View

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Double Or Twin Deluxe Lagoon View

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Double Club

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Double Grand

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Double Grand Deluxe

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Double Sea View Honeymoon

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Double City View

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Double Ocean View King Bed

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Family Room Sea View

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Double Luxury

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Double Or Twin Deluxe Sea View

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Single Deluxe Lagoon View

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Apartment Standard

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Single Deluxe Ocean View

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Single Deluxe Sea View

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Double Run Of House

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Double Luxury Sea View

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Room Standard

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Twin Two Double Beds

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Double Deluxe

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Family Room Club

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Suite Presidential

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Room Economy

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Double With Balcony

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Room City View King Bed

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Double Or Twin Capacity 3

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Double Honeymoon

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Double Single Use Standard

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Double Or Twin Club Ocean View

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Studio Capacity 3

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Double Or Twin City View

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Apartment Luxury Sea View

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Room Luxury Sea View

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Double Capacity 3

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Double Two Double Beds

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Double Or Twin Superior Sea View

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Triple Standard

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Double King Size Bed

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Double Deluxe Ocean Front

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Single City View

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Family Room Standard

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Triple Deluxe Sea View

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Studio Sea View

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Double Superior Sea View

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Room Deluxe Sea View

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Room Honeymoon

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Studio Standard

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Double Ocean View

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Suite Ocean Front

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Double Or Twin Standard

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Single Superior Sea View

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Room Deluxe Ocean View

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Apartment Deluxe Sea View

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Double Club

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Family Room Sea View

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Double Or Twin Deluxe Ocean View

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Room Deluxe

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Double Economy

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Double With Balcony

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Studio Ocean View King Bed

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Statistics & Profile

  • Year of construction : 1981
  • Year of most recent renovation : 2012
  • Total number of rooms : 389
  • Number of floors (main building) : 8
  • Number of floors (annexe) : 3
  • Single rooms : 167
  • Double rooms : 219
  • Junior suites : 2
  • Suites : 1
  • Disability-friendly rooms : 1

Krystal Cancun is booked in hotel categories: Business hotels, Golf hotels, Beach hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

Amenities and services

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour from 18:00:00 to 00:00:00
  • Check-out hour from 12:00:00 to 11:00:00
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire
  • Secure parking
  • Valet parking
  • Room service
  • Laundry service
  • Medical service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private pool : 1

Activities

  • Jet ski
  • Diving
  • Windsurfing
  • Table tennis
  • Fitness
  • Volleyball
  • Beach volleyball
  • Golf

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Massage*
  • Spa treatments*
  • Hairdressing salon
  • Beauty salon*
  • Spa centre*

Business

  • Conference room
  • Meeting room : 5
  • Business centre

Restaurant service

  • Café
  • Bar
  • Restaurant : 2
  • Non-smoking area
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 1
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • TV lounge
  • Nightclub
* Some services shall be paid at the establishment

Meals

  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • All inclusive
  • Special dietary options
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

10740 reviews

Traveller rating

Excellent
5267
Very good
2343
Average
1352
Poor
756
Terrible
1022

Rating summary

Location4.6
Sleep Quality3.8
Rooms3.8
Service3.9
Value3.9
Cleanliness4.0

Recent Tripadvisor reviews

bashrir2025

Panama City, Panama Province

Good

31 Jan 2025
Modern luxury! Hotel Krystal Cancun is pure elegance! Stunning rooms, pristine beaches, and gourmet dining. Exceptional service, vibrant atmosphere, and top-notch amenities. Perfect for business, leisure, or family vacations. Unforgettable experience, highly recommend!

Tripadvisor Overview

The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.

More Hotel Information

To take into account

  • Children get free accommodation, meals payable on the spot
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return