Kuta Paradiso

What can I say that hasn’t already been said in countless other reviews? Kuta Paradiso Hotel is the kind of place that probably was great—about 20 or 30 years ago. Unfortunately, it feels like almost nothing has been renovated since then. The entire complex is extremely run-down, with visible mould, cracks, and structural damage throughout. The rooms leave a lot to be desired. Our balcony door was nearly impossible to open or close, and we regularly heard animals—possibly even rats—scurrying through the walls at night. We encountered cockroaches on multiple occasions, the toilet flushed poorly, and the shower barely functioned. The bathtub was so mouldy we avoided touching it altogether. While housekeeping did come daily, their efforts were minimal: they emptied the bins, changed the towels, and made the bed, but the bed linen was not changed regularly. There was a fruit platter left in the room on arrival, which was a nice touch—until it began to rot and mould and wasn’t removed. As for the breakfast buffet, there is some variation in food choices, but it rarely changes day to day. The quality was average at best, and after the first few mornings, we often chose to eat elsewhere. More concerning was the hygiene around the buffet. Other guests routinely left food containers open, failed to use the provided tongs, and showed a general disregard for sanitation—attracting bugs and creating an unpleasant dining experience. The hotel staff didn’t intervene. The location is fairly convenient, with easy access to the surrounding area, but there is no direct beach access despite the hotel being so close to the shore. It’s also worth noting that the area can be extremely noisy late into the night, which makes sleeping difficult. Realistically, this is a 3-star hotel at best, though it’s still advertising itself as 5-star. The only truly redeeming feature was the staff—especially the bar and restaurant staff—who were consistently warm, helpful, and attentive, even when everything else fell short.

I checked in at 10 pm 16 May 2025,no wellcome drink, provided room full of dempness, Main door was not in good condition, Pic showed in main cover was pic of back pool side, elevator's was in obsolete condition,tea bags provided in room was 2 in no of different flavours, breakfast was not upto vegetarian mark,staff was good, location was good

Only gave 1 star as that is the minimum that can be given! We checked into Paradiso this afternoon, and within one hour we forfeited the accomodation and stayed elsewhere. The rooms are outdated and smelt so strong of mould/musk. The elevators and the hallways smell of possible smoke. The smell triggered my asthma- within one hour of being there i had to consume my ventolin but the smell was worse when the A/C was on. I booked and paid for 2 rooms for 5 people- 2 Adults & 3 Children. When I arrived there were only 2 beds, and the extra bed I requested was no where to be seen. When I spoke to reception they were going to charge me $1,650,000 for a roll away bed for 3 nights (we booked a 4th night only so we could use the room leading up until we flew on our international flight). In the room, there were also only 4 towels, 4 breakfast vouchres and 4 free spa vouchers so despite booking and paying for the extra person to stay, there was absolutely nothing extra for that person. Reception staff were rude, unhelpful and un accommodating. I did ask for a partial refund for the 2 rooms I had booked and they flat out refused. They offered me a different room, but it smelt the same and the area leading up to the room, smelt even worse. If you want amazing customer services at Kuta Paradiso, it unfortunately finishes as you walk through the doors. The gentleman assisting out the front are incredible, but unfortunately we cannot say the same for the reception staff. The mini bar is also completely empty so unable to even enjoy a cold drink from your room (even if there was a surcharge). When I took my belongings outside as we were leaving to check in elsewhere, the lady that was originally "assisting" me, followed us out, demanding that I give the room key back and "check out". I told her that i have paid for the rooms for the 4 nights, and if they refuse to refund me the money, I'll be holding on to the key until my "check out" date so that noone else is put into the rooms to have to deal with the smell. Honestly save your money! 🙌

It was an amazing stay with the hotel, polite staff, Clean space, big pool, at the beach and importantly few steps away from the kuta square. They cleans the room every day. Thanks to Pushpa who cleaned out room and made it in a very nice way. I got complimentary massage along with airport pickup and drop. Thanks for the great stay.

My week-long stay at the Kuta Paradiso was an absolute disaster, and I strongly advise against booking this hotel. Despite paying premium prices, the service was appalling, and the staff were consistently rude and unprofessional. From the outset, we were met with dishonesty at check-in, with staff attempting to charge extra for my child's breakfast (despite it being included in our booking). This greedy tactic set the tone for the rest of our stay. One morning, we were horrified to find grey water coming from the bathroom tap. When we complained, a staff member feigned ignorance of English, leaving us without a usable bathroom for hours. The hotel offered no apology or solution. Adding insult to injury, the room phone would randomly ring in the middle of the night, disrupting our sleep. The hotel's explanation? A shrug and a complete lack of concern. The final straw came at checkout when the hotel blatantly denied our included airport shuttle, claiming they were "full." Instead of offering a solution, the staff rudely suggested we take a Gojek and showed us the fare on his phone. This is unacceptable, especially for a supposed 5-star hotel. This hotel is run by thugs. In short, the Kuta Paradiso is a disgrace. Save your money and book elsewhere.