My week-long stay at the Kuta Paradiso was an absolute disaster, and I strongly advise against booking this hotel. Despite paying premium prices, the service was appalling, and the staff were consistently rude and unprofessional. From the outset, we were met with dishonesty at check-in, with staff attempting to charge extra for my child's breakfast (despite it being included in our booking). This greedy tactic set the tone for the rest of our stay. One morning, we were horrified to find grey water coming from the bathroom tap. When we complained, a staff member feigned ignorance of English, leaving us without a usable bathroom for hours. The hotel offered no apology or solution. Adding insult to injury, the room phone would randomly ring in the middle of the night, disrupting our sleep. The hotel's explanation? A shrug and a complete lack of concern. The final straw came at checkout when the hotel blatantly denied our included airport shuttle, claiming they were "full." Instead of offering a solution, the staff rudely suggested we take a Gojek and showed us the fare on his phone. This is unacceptable, especially for a supposed 5-star hotel. This hotel is run by thugs. In short, the Kuta Paradiso is a disgrace. Save your money and book elsewhere.