La Concha Renaissance San Juan Resort

Clean. Everything was super clean! The bathrooms were clean and new. The housekeeping staff did a great job of keeping the rooms clean. The pool area was very clean. The beach was super clean! The staff does an amazing job of keeping everything looking great! Everyone was super friendly!

This trip was my first time in Puerto Rico . I was expected more from this hotel because of the Marriott . Management know that rooms near elevators are noisy, tell your guest be honest . We were here for 3 nights and the last night the change rooms but still hear , the noise of the elevator.the rooms are to cold that you need socks .you can not make the room warmer.

I had the pleasure of spending some time at the Sereno Bar & Grill at La Concha Renaissance in San Juan, and I have to highlight the incredible service from bartender Javier A. Rosario. Not only were his drinks absolutely on point—expertly crafted and delicious—but what really stood out was his attentiveness and genuine care. I was traveling solo and stopped by on Sunday, May 25 to enjoy a bit of downtime on a work trip. Javier noticed right away and made sure I felt comfortable and well taken care of. His attention to detail, kind demeanor, and consistent check-ins were truly a breath of fresh air. It’s rare to come across someone who not only does their job well but also brings such warmth and professionalism to the experience.

I have been here a few times and usually it’s wonderful. But now they are undergoing renovations and it was hard for me to enjoy myself this time around. The construction noise is LOUD!!! And it starts very early in the morning. So I was not able to sleep past 7:00am. The construction is right above the adult pool which used to be a lovely quiet place to view the ocean. There is also no buffet breakfast due to the renovations and that’s a shame because it also used to be really great. La Concha really should discount their prices to stay there while they’re undergoing renovations because the amenities are not the same. One positive is the spa. It is absolutely wonderful and I enjoyed my Zen experience. The Marena restaurant and poolside bar was also amazing. The bartenders were very attentive.

I stayed at La Concha Resort in San Juan from May 5–9, 2025. I originally booked a one-bedroom suite for 11 nights through May 16th which was going to cost me about $8000 total inclusive of resort fees and taxes, but I ended up checking out a week early because of serious issues with the room and overall condition of the hotel. When I first entered the room, there was a strong mildew or mold smell that made it uncomfortable to breathe. After about an hour, I started experiencing shortness of breath. I asked to be moved and was placed in a new room, but the mildew smell was still noticeable. At that point, I assumed most rooms had the same issue, so I stayed. I truly believe there may be a mold problem in the HVAC system or walls, which raises health concerns. The room itself was in poor condition. The shower had black, mold-like stains that couldn’t be cleaned. The water never got hot, the shower leaked constantly, and it didn’t drain until maintenance came to fix it. The coffeemaker was broken and had to be replaced, and the cups provided didn’t even fit under it. I asked for hot water to make tea using the tea bags provided, and I was told to use the espresso machine. When I tried, the water came out full of coffee grounds. Staff did eventually bring hot water, which I appreciated, but I shouldn’t have to rely on room service just to make tea since teabags are provided in the room. The elevators were also a safety concern. On two different occasions, the doors closed on my guest—once hitting her in the shoulder, and another time crushing a to-go food container. The doors didn’t reopen immediately like they should have. That’s extremely dangerous and something the hotel needs to fix. The only reason I didn’t leave sooner was because the airline had lost our luggage. Once we got it back, we left. At checkout, I mentioned all of this to the front desk. The staff were polite and acknowledged my concerns—and that’s when I was told the hotel is scheduled for a renovation this summer. That was frustrating to hear. If the hotel knows the rooms are outdated and in bad shape, it’s disappointing they’re still charging premium prices. What I paid is probably what they’ll charge post-renovation, and the suites as they are now simply aren’t worth it. After my stay, I reached out to management. At first, they just thanked me for the feedback. I explained that I wasn’t asking for a full refund—just a partial refund that reflected the actual quality of the room. Eventually, they offered me a $250 credit to cover the food and drinks I bought. While I appreciated that, it really missed the point. My issue was the condition of the room and the health and safety concerns—not the food. My recommendation is if you HAVE to stay there then stay in the cheapest room because then you are paying a price equal to the condition of the room you will be getting. My room was worth probably 1/3-1/2 of the price I paid which is the cost of a standard room there. I wouldn’t stay there for long though because there is most likely mold/mildew in the HVAC system and walls.