La Concha Renaissance San Juan Resort

Best newly renovated hotel and it really is a resort; 4 variety of pools; large fitness center; mostly private beach; 24 hour casino; free mixology class, free water aerobics, free sun tan lotions and water bottles). I could go on but a picture is worth a thousand words. The buffet is a great deal! You won’t be hungry for lunch. Concierge arranged tours free of charge; while neighboring hotels we heard had no availability or cancelled trips consistently). We skipped Levante and decided to uber to Marmalade - $10 uber anywhere. Skip renting a car not needed. Much easier by uber. Most rooms have balconies, some have kitchenettes, and bring lots of bathing suits and fun party clothes. We travelled as 3 people and the sofa bed worked out perfect. Few area of improvement, hotel wifi seemed slower; noisy on city side (I always bring ear plugs just in case); still renovating so occasional noise during the day. Areas of excellence: clean rooms; constantly cleaning everywhere; great customer service; no lines (saw another review about rooms not ready- ours was ready upon arrival immediately).. We spent a lot of time at the resort; Element massages were extremely reasonable; included tax and tip. Tried couples massage outside and reflexology for elderly mom. Manuel was excellent. Mom went back twice. I would come back in a heartbeat. Come you won’t be disappointed - watch youtube videos also for details. Bring bathing suits, work out light summer clothes, sun close, and no towels needed.

I am a Bonvoy member and have stayed at this hotel many times (as recently as 2 weeks ago). I arrived at 4pm for check-in. My room was not ready. I even offered to decline the initial offered suite upgrade to get into my room on time. They said it would be an hour until any room was ready. Well…it’s been more than an hour and nothing. Talk about mismanagement. Smh. Very disappointed.

We had a very nice stay there for our last few nights in Puerto Rico. The room was clean and modern and comfortable, the staff were great, in the hotel, in the various venues within the hotel, and on the beach. There are lots of bars, places to eat, and such amenities on the premises, and many more in the area. The beach is an urban beach, by which I mean there are not miles of empty sand and sweeping vistas of palm trees and such, there are buildings all along it-- but it is clean and very nice. (There is a small park adjacent to the hotel, and palm trees in that area one could sit under, so there is SOME feeling of openness!) Beach staff was particularly worth commending! The water is clean, but can be a bit rough due to where the beach faces -- plan on it as a good place to wade and splash but not to swim out from the shore. For a kite flier, the beach is a BIT tight, but is flyable if you don't think in terms of giant inflatables or sport kites on long lines! We dipped a toe in the casino but it's heavily into the loud electronic stuff and separates you from your money too quickly to have much fun -- sure, you should expect to lose money in any casino, that's how they stay in business -- but the slots and such ought to be set to let you lose slowly enough to have fun! ^_^ There are table games and such, but the vibe was not great for me so we moved on to other stuff -- somebody with a bigger love of casinos than I have may well have enjoyed it more than I did! There are several pools and all are well maintained and fine for a swim or just to lounge around, if you don't want to be on the beach. It was a fine choice to wrap up our stay in Puerto Rico, would like to go back some day!

My husband and I stayed at La Concha resort in April of 2026, along with our daughter, son-in-law, and 3-month-old granddaughter. The staff at this resort is wonderful. They are very pleasant, friendly, and work to make your experience at La Concha successful. Edgar, the resort manager, is professional, patient, and wonderful. The entire team is the best part of the resort. Dorian, at the main pool, was tremendous – so kind and worked hard to find us shaded seats every morning. The resort is kept very clean. There are many food options, and the food is generally good. Don’t miss Levant, for a truly special meal. The resort is in the middle of town, and there are many restaurants nearby. And Ben & Jerry’s ice cream is right next door! Be aware that this is not a luxury resort. If you are accustomed to staying at luxury hotels, you will not be happy at La Concha. The guests tend to be on the younger side (under 45) and looking for a party atmosphere. The resort is loud and crowded. There are three very small pools, which don’t really accommodate the number of guests at the resort. The pool water is kept on the warmer side, which is not very refreshing when you are sitting in the sun all day. The beach is very crowded, and the ocean is not always swimmable due to the crashing waves, though it is good for boogie boarding, which looks very fun. This is a good resort for many, but it was not a good fit for me and my family. I prefer a more elegant and luxurious hotel. I have friends who booked La Concha, and I advised them to book elsewhere. For perspective, The Vanderbilt, a few doors down, would have been a better fit for me and my family, though it also has drawbacks (dark public areas, one small pool, pool lounge chairs pushed very close together). We did not stay there because they don’t have kitchenettes, which we needed to sterilize my granddaughter’s baby bottles. Some of our personal negative experiences include: 1) One of our two suites was not ready when we checked in. I was told that I would receive a text when it became available. I know when it became available because I was waiting in my daughter’s room for over an hour, which was right next door. Even when I went to the front desk to tell them that housekeeping told me they were done, the front desk told me the room was not yet available. After another 30 minutes, they finally called Housekeeping, who confirmed the room was ready. They credited my account $50.00 since the room was not available until after check-in time. I actually didn’t mind the wait, as much as I did the lack of communication on the hotel’s part; 2) The power in the bedroom of one of our suites did not work for three days. Engineering kept coming up to fix it, and the power would go out 20 minutes after they left. I finally told the resort manager, who took care of the situation. It took three days to have consistent power, which we all found very frustrating; 3) I was exercising in the pool one morning, 20 minutes into my 45-minute workout, and at 8:20 AM, I was told to get out of the pool so the staff could clean it. They were not willing to work around me, or wait for me to finish my workout. Normally pool cleaning happens much earlier, but I was told it was later that day due to resort events the prior evening; 4) There was a big chef event at the resort during our stay, that lasted three days. The set-up for the evening event required that two of the three pools be closed every afternoon at 2 PM, for three days. The expectation was that an entire resort would share the tiny adult pool, or the beach, which was already very crowded. Had we been aware of this event, and losing much of the outdoor amenities for three of our five full days, we would have booked elsewhere ; 5) One morning I went to the main pool and asked for four chairs for my family and I was told they could not take out four chairs for me due to the “event” and the need to begin set up in the afternoon! So, I was literally being told I could not use the pool area. By the time I returned from speaking with the resort manager, four chairs were set up for my family; 6) Prior to our arrival, I worked with one of the concierges to book cabanas for our stay, to guarantee that my 3-month-old granddaughter would not be in the sun. Through all of the back and forth emails, never was it mentioned that the cabanas would not be available due to the chef event happening at the resort. When I arrived, I learned that the resort does not actually have cabanas, only day beds with umbrellas. Again, I would not have booked La Concha had I known that cabanas would not be available. Through all of this, the staff did their best to accommodate my family. But, given the circumstances it was just not possible to meet expectations. Obviously, we won’t be coming back.

Beautiful property in an excellent location, we stayed 3 nights at The Suite Tower, and our rooms were very spacious, comfortable, and relaxing. The staff at the hotel are very professional, knowledgeable, and gracious. This is a popular property in a busy location, and they host numerous annual social events it can get busy and noisy at times, but we had no issues resting at night.