La Ponta Villas&suites

We stayed here in October 2023 and loved it so booked to go back this year. Sadly we did not have the same experience Whilst the setting and location is undoubtedly fabulous if you want seclusion and peace and quiet and the accommodation is rustic but charming the standard of service is far below what we would expect from 5 star Last year the lady who was managing couldnt do enough for us but this year there was rarely anyone at reception, the key was just left in the door when we arrived and we had to telephone to say we wanted to check in. She just told us room no Breakfast last year was served in a small restaurant which was quite charming and you chose the night before what you wanted....the restaurant had been converted into a makeshift gym and breakfast was bought to your accommodation I did not mind this - however there was no choice. They just bought whatever which consisted of fried eggs (usually cold), bread, sometimes a bit of rank cheese, some greek yoghurt, cereal etc. It would have been nice to have had a choice We asked for it at 9.30am which happened on the first day then it got earlier and earlier and on our last day it was bought at 8.30am We had a room with a hot tub....this was boiling on the 1st day. The lady reduced the temperature for us and then it was freezing. We asked her to fix it but she never came and therefore we could not use it We will unfortunately be looking for alternative accommodation for our next trip to Santorini Such a shame as if run properly this could be fabulous

Be careful not to be fooled. It's the worst accommodation I've ever experienced. I'm a person who usually doesn't complain too much about any accommodation. However, this is a place that offers services far below the amount I paid. - Even though check-in time has reached, There's no manager who guides you to the accommodation. I wasn't even provided with Wi-Fi. FYI, the reception is always empty 24hr. so your inconvenience cannot be resolved immediately. - I paid 1100 EUR for two nights. The room has the spacious interior and contains a jacuzzi, table, and chair in outdoors. it introduces that it offers five-star hotel-level services. It also has good sunset views. - But when i checked in, My family couldn't be satisfied at all after seeing the outdoor facilities. Please refer to the picture 1. The jacuzzi was full of dust inside. 2. The outdoor table was so dusty that it seemed like it had been a few weeks since I cleaned it. I cleaned the table several times, but it didn't get clean. I've never booked a room in Pompeii 3. The chairs, cushions, and mattresses outside looked like they had never been washed at all. I couldn't use it at all - So we have complained about the cleaning status. But she explained that it was because of the rain in the morning. Rather than apologizing, she forces us to understand the fact that it rained. I had been in Acrotiri since the morning that day, and there was not much rain that day. - I hope she admits her wrongdoing and makes improvements. If you used the jacuzzi cover and used the non-wetting chair, it would be better. What if she apologized, immediately replaced the cushions and mattresses and cleaned the Jacuzzi dirt dust? - She said she would clean it the next morning. We decided to be patient. Therefore, the outdoor facilities were not available at all on the first day. The next day they took off the cushions and mattress covers outside. FYI, they clean while we have breakfast. - FYI, they don't have extra mattresses and cushions. So if you book here that costs 550 EUR per night, you can see mattresses and cushions dry out during your stay - They replaced the jacuzzi water in the morning. But they filled it with cold water. So it took 1 day for the water to reach temperatures of 35 to 40 degrees. Eventually, I couldn't use my Jacuzzi until I checked out. - The room smells like mold due to poor ventilation. I was fine, but my mother complained of headaches during her stay here. Also, the water tasted like salt, so I bought water, brushed my teeth, and washed my face. - This is the most important part. She knows that I had a bad experience. Most surprisingly, she secretly called Booking.com canceled my reservation for No Show reasons. She did this to prevent bad review. Of course, I stayed here for three days, and she made us breakfast twice. - When I asked her why she canceled it, she pretended not to know, and promised to restore it. But my reservation is still canceled. As i checked, the Booking.com system cannot restore the canceled reservation. She's exploiting it - In Europe, including Greece, it is mandatory to record travelers' stay information. But the accommodation does not collect our passport information. It's illegal.