Labranda Alyssa Suite Hotel

Spent 4 nights in a one bedroom apartment, which was spacious and clean. 3 areas to sit out in from the apartment to chase or hide from the sun. 2 sun loungers and table and chairs available. Food is lovely, enjoyed the Cava for breakfast, lunch and dinner! €1 deposit for plastic cup for day time drinks, but u get it back when u return at end of holiday, obviously they give u fresh cups when required. €10 deposit for swim towels, again deposit back when u hand towels back in. Didn’t see the entertainment or activities so can’t comment, only heard music round the pool once, would have been nice to hear it more. Plenty of sun-beds available. All staff were friendly and polite. I’d say this was a 3* than a 4* hotel. I would return x

Rooms are lovely and food and drink were excellent, lots of choice in main restaurant and snacks in pool bar. Rooms cleaned daily and clean towels every day. Staff were really good especially with our 6 year old grandson. Entertainment not too good but we weren't bothered as the rest of the holiday was lovely. Would definitely go back

I would recommend this hotel. Rooms are very cleaned. Service is excellent. Staff very friendly

I was abit apprehensive about staying here as the reviews were either really positive or really poor. The food is average, if you’re into seasoning your food this isn’t the place for you, it’s also very repetitive. The entertainment was poor for children but entertaining for adults as the singers on each night were great at what they do, it just gets a little repetitive especially if you’re here for a week. I couldn’t really sit back and enjoy the evenings as I was concerned about the safety levels for my children. The tennis court leads onto the street wwhere the lorry’s unload which is shocking and really concerning as your child can just wander out on to the streets and god only knows who is on the streets at night. The kids club entertainer is lovely and really friendly, she defo needs a pay rise as it’s a lot for just one person. The games room floor is really filthy, it needs a good scrub as children are in there constantly and they could easily pick up a nasty bug. It needs a revamp entirely. The baby pool floor surface needs redoing as it’s chipping away and you can almost feel the floor lifting in the middle if you stand in the pool. On the plus side this place has potential, our bungalow was clean and the staff are very very polite and the cleaners were incredible, nothing was too big of an ask. If the food is improved and the games room is sorted and the security levels are better on the resort we’d happily come back.

BLUESEA Alyssa suite was the hotel we booked for 7 nights. * In our room there was mould in the bathroom behind the door and down the bedroom mirror. * We had Lights hanging broken over the bed, * Bugs on the floor such as ants and other bugs * Stains on our white pillows. * The double bed that was advertised was actually 2 single beds pushed together on wheels, made it impossible to sleep without falling through the middle. * Says there’s a flat screen tv. Tv does not work. Remote is dusty and could only turn on the tv. Doesn’t work past that. No channels options. If you’re stuck inside you have to make your own fun with no wifi or tv. * No WiFi in rooms. * It rained one day of our stay quite heavily as I believe it was a storm, We woke up to our hotel floor flooded as all villas are ground floor terrace and they’re large gaps under all 3 doors (2 doors leading to an outside empty box 1 door is the main door) so water spills in rapidly through the gaps. - staff didn’t want to help just gave us more towels so had to spend the day wringing towels and drying our stuff. Stuck inside. Luckily passports were dry. * Shower door doesn’t close fully so additional flooding when you take a shower which might explain the bathroom mould. * Main building was leaking during the rain so most dining chairs were soaked and had water dripping on our heads. They had brown towels on the floor in the restaurant and reception. * We paid for all inclusive but it’s not. You get 1 cocktail of the day. We asked for a menu but you have to pay for any cocktails on the menu that was out, or you needed a voucher. Bartenders also weren’t sure on what all inclusive was allowed. So neither was we. * Sport facilities unsafe to use. No netting and slabs of stone like kitchen counter tops piled onto the court. * Hidden costs for water, towels, drinks even though it’s all inclusive. Taking deposits for trips then not explaining if we get it back or not. Had to chase them down for a deposit but paid full price at the event. * All inclusive stops at 11pm but we got told the bar is open until 12am so past 11 you have to pay. * Overall all inclusive customers communication was unclear had no idea what you’ve paid for. * Rude reception staff that huffed and puffed to help us book activities, refused to move us out the mouldy room, they said they’ll have a look at the mould but when we came back after 2 days at another hotel WE paid for to escape ..it was still there. They fussed more about the hanging LED light than the mould. No one came to fix it. * Had to book another hotel for 2 nights for nearly half a grand out of our OWN money NO HELP from staff. But was so desperate to move hotel because it was UNSAFE to be in the one we booked. And they refused to move us. If it rained we would get flooded, breathing in mould, bugs and everything falling apart. So we’ve paid for the price of 2 hotels for this holiday. * Advertised as adult entertainment programme. “Live music show” and it’s a projector playing music videos all night. * Music in the pool bar was being played on someone’s phone so constantly listening to adverts * Lounge bar had less than 15 chairs and was shoved in a corner next to reception. Wouldn’t call that a bar. This hotel advertises itself as a 4 Star hotel but it’s a completely different experience. It is rundown, unsafe, half finished, mouldy and staff couldn’t care less. I wouldn’t give it 1 star. We should not be paying to move hotel just to be safe. The bare minimum.