Landmark Premier Hotel

I recently stayed at this hotel with high expectations, given its reputation. Unfortunately, my experience during check-in was extremely disappointing due to the behavior of the front desk manager, Mr. Richard. While I do understand that I arrived earlier than the standard check-in time, I was hoping for a bit of flexibility and consideration. I politely explained my situation and kindly requested to be accommodated a little earlier so I could rest. However, Mr. Richard was unhelpful and dismissive from the beginning. Instead of showing understanding or offering alternatives, he repeatedly said “no” without even attempting to assist in any way. I am fully aware of hotel policies and check-in procedures, but I also believe that part of a manager’s role is to assess situations with empathy and find solutions when possible. Sadly, Mr. Richard failed to do that. His tone was cold and unwelcoming, which is not what any guest should experience—especially in a hotel that prides itself on service. I strongly suggest that management looks into this matter seriously and provides the necessary guidance or disciplinary action. A guest’s experience is deeply impacted by the way staff—especially those in leadership positions—handle such moments. This incident left me feeling disappointed and disrespected. I hope the hotel takes this feedback as an opportunity to improve, and that no future guest will have to go through the same treatment.

Fair Price, Staff are really helpful and thanks for amazing hospitality!! The highlight of my stay was the wonderful service from Jay Dar at the front desk. She’s incredibly attentive, well-mannered, and always ready to help with a smile. She made the entire check-in and check-out process seamless and enjoyable. Highly recommend her!

Fabulous .. Thanks to the Gentleman named Arshad from housekeeping Department for being nice and helpful. He make sure our room is clean and provides everything we need. And thanks also to the Another Gentleman on the reception (nightshit, forgot to ask his name ) for assisting us well.. Planning to book here again nextime.

Recently I have stayed in this hotel and had a wonderful stay here . At the time of check in and check out time also , Ms Jaydarr is always ready to assist something . The room is spacious and clean and daily housekeeping man was doing great job . All of the staffs like Abin & Harpreet also are incredibly nice for the whole stay . I would recommend it !!