Les Suites At The Cliff Bay

My second time to this Cliff Bay spa hotel and first time to Les Suites with husband. in general the service from airport pick up to departure was top notch. There was nothing that was too much (even when I came pouty at my room and Rosana at he front desk, agreed to change it straight away!). Other little touches like I asked for a larger mug for my home bought coffee dripper and it was bought to the breakfast table every morning. Fresh flowers, cut fruit and bubbles on arrival. Everyone knew us by second day and we felt like we were VIPs. There had been a fire that meant Vista Asia and Mediterranean were closed but we were offered a magical evening by the seafront with an extraordinary menu, music and sommelier who made our night. Les Suites had the added benefit of a dedicated reception, infinity pool, jacuzzi , outside bar and breakfast at Vista restaurant (if available - due to fire we were offered complimentary in room or any of the other breakfast services), as well as the facilities in the main hotel. The spa treatments were decadent and unrushed BUT BOOK EARLY!!! We are seasoned traveller and very particular and wanted for nothing. We had considered the much acclaimed Reids Hotel but from our visit for dinner and the difference in service, we agreed we made the right choice and it would not be our last visit to Cliff bay. Reids maybe dining off its previous reputation whereas the Cliff seems to respond to the importance of the building their reputation in the present. Well done to all - see you all soon

Les Suites at Cliff Bay provided an exemplary experience during our stay. The staff was welcoming and professional with a thoughtfulness in anticipating guests needs and addressing any unforeseen issues with care and urgency. Unfortunately, a fire occurred at one of the on-site restaurants during our stay causing notable damage. Management was exceptional in their response to the incident, rightfully placing the safety of their team members and guests as a top priority, while ensuring effective communication and accommodations for impacted team members and guests. Our room was beautiful, clean, quiet, relaxing, and provided an outstanding view of the sea (and the fireworks in the harbor). Every staff member we encountered was warm and professional. We will definitely return!

We have stayed here numerous times as usual fantastic in every way But On arriving on the 10th we were informed that the Avista kitchen had a fire on the previous evening so that meant that the Avista restaurant was closed and will be for a few weeks/ month So all meals breakfast lunch dinner would have to be taken in the Cliff bay so this meant the long walk down to the Cliff bay including two lifts for someone who is not so mobile this was a pain and I mean that literally I think that corridor got longer every day Although not the hotels fault this slightly spoilt the holiday for us especially the breakfast which we look forward too sitting outside overlooking the cliff and sea with,less people

Would recommend this hotel to anyone. A fantastic experience from start to finish. Staff great. Food at Avista is amazing