My second time to this Cliff Bay spa hotel and first time to Les Suites with husband. in general the service from airport pick up to departure was top notch. There was nothing that was too much (even when I came pouty at my room and Rosana at he front desk, agreed to change it straight away!). Other little touches like I asked for a larger mug for my home bought coffee dripper and it was bought to the breakfast table every morning. Fresh flowers, cut fruit and bubbles on arrival. Everyone knew us by second day and we felt like we were VIPs. There had been a fire that meant Vista Asia and Mediterranean were closed but we were offered a magical evening by the seafront with an extraordinary menu, music and sommelier who made our night. Les Suites had the added benefit of a dedicated reception, infinity pool, jacuzzi , outside bar and breakfast at Vista restaurant (if available - due to fire we were offered complimentary in room or any of the other breakfast services), as well as the facilities in the main hotel. The spa treatments were decadent and unrushed BUT BOOK EARLY!!! We are seasoned traveller and very particular and wanted for nothing. We had considered the much acclaimed Reids Hotel but from our visit for dinner and the difference in service, we agreed we made the right choice and it would not be our last visit to Cliff bay. Reids maybe dining off its previous reputation whereas the Cliff seems to respond to the importance of the building their reputation in the present. Well done to all - see you all soon