Lighthouse Pointe at Grand Lucayan Resort

Front desk said "We're All Inclusive but NOT All Inclusive". Multiple package types was not obvious when booking. They wanted another $200/night to upgrade to all inclusive. Bartender didn't know how to make drinks. $30 for 2 drinks that were so bad we only had a few sips of each. Waited 1 hour at Waves grill for plain nachos and cheese that was watered down so much it had no flavor. The 'Auto' feature on the room A/C didn't work, only cold or off. We got a couples massage. I was actually bruised after that torture session. My wife had to put Ben-Gay on me after. Long black hair on our hand towel. Housekeeping never changed the sheets, just remade the bed. I usually leave tips for them, not this time. They advertised a bonfire, which was $90 per person, even if on the All Inclusive package and paying the $40/day resort fee and $16/day service charge. No additional amenities available during our stay.

Its a paradise. The location of the hotel is great with great view of the turquoise blue sea, white sand, big swimming pool over looking the beach. Nice room, new buffet service and good ambience. had a lovely stay with scon crew for few days. would love to visit again some day.

After reading the reviews, I was hesitant. This hotel was absolutely perfect. It wasn't very busy and I had a king room overlooking the marina. The bathroom was a fair size with plenty of towels and had shampoo, etc. The buffet had a variety of food for breakfast and supper. Lunch was near the beach called "Waves". They served fries, burgers, nachos and salad etc. They are served in takeaway containers. There is also a pizza place on site which I only found out about when I was leaving. The drinks are refreshing and served in disposable, plastic cups. Please, bring your own reusable cups and help save the environment. The strange thing is, you have to sign a receipt for every meal and drink with your room number and signature. They said it's for inventory. There was no Sunwing rep on site, but I didn't need one. There is a desk in the lobby where you can make reservations for day trips. I swam with the pigs and the dolphins. I loved it. There is a lobby bar and the other one is near the beach called "Waves". The beach is spotless with clear water and no seaweed. There were many chairs and sun umbrellas to choose from. I always had a chair and a towel. No need to be up at the crack of dawn looking for a lounger. The pool was clean and refreshing with floaties to lie on and many loungers with umbrellas. The hot tub was relaxing at the end of the day. The staff were all very friendly and polite. There is a gym and a spa. I didn't use either. There is no evening entertainment aside from karaoke twice in the lobby. There was a dj near the pool area 3-4 times during my week there. The Lucaya Marketplace is a 5 -7 minute walk away where you can buy cute souvenirs. I used USD for tips and card to book my two excursions. The transportation from/to the airport was smooth sailing. All in all, my only complaint would be that I wished I was given a pamphlet or a quick briefing upon arrival so I knew where everything was. I wouldn't have missed out on the pizza. Lol I would definitely recommend this hotel if you want peace and quiet and just to relax. I have travelled to many countries and I think I've found my new home away from home. *the menu from the Waves bar shows prices, if you've booked all inclusive, they don't apply to you. You don't pay anything. Your receipt will say 00$$

Came as a group of 8 (4 bedrooms) and paid 2000$ per bedroom for all-inclusive. Zero information given at check in, but I was expecting to have some information in the bedroom, again nothing informative in the bedroom either. I had to go to reception to ask timings of bar, restaurants and what's included in the package. The receptionist explained very quickly, didn't even bother to write all the information down or give a brochure (apparently they don't have any). Just mentioned about some items in the bar not being included in the package without specifying which items. Turned out it only depended on who was behind the bar as some days we've been served a full range of different drinks and some days were not included, leaving us very confused. The hotel was basically empty, there must've been no more than 30 people (including our group of 8) and incredibly overstaffed (3-4 people behind the bar, 4-5 waiters in the restaurant all the time) so that you can expect a more attentive and personalised service, but no. Staff was often on the phone, sitting down during service (someone snoozing at the restaurant host desk!) never enquired about our stay in 6 days, management completely absent (I'm not sure about a lady in the restaurant being the manager as she was doing nothing during the whole restaurant service if not sitting down at the host, let alone checking about quality of food and service satisfaction, real shame if that lady was actually the manager) At the pool bar, the bar team keeps you waiting while "busy" cleaning surfaces, even if it's only you there ordering. I once ordered 4 cocktails and 4 beers, the cocktails arrived after 15 minutes because the bartender kept making drinks to random guests without following a queue/order, and had to wait another 10 minutes for the beers as the bartender kept ignoring my order and prepared drinks for other guests just arrived at the bar. They closed the main restaurant and outside patio for a private event leaving the resort guests with nowhere to stay when a thunderstorm arrived on our 3rd day. Had to spend the whole afternoon closed in my bedroom. I tried to contact the hotel to discuss my stay but their email doesn't work, meaning that not only no one enquired about the stay (which is the pillar of hospitality industry) but they don't even want to discuss anything further to avoid compensation/discount/refunds. They're happy to take your hard worked money (for a holiday that was supposed to be a dream come true for the whole group, turned out to be a nightmare), but not keen to discuss the incredible lack of customer service and poor quality of the structure, staff and management. Probably because they are aware of it and not willing to make it right for the disappointed guests. It's really hard for me to write such a negative review because I've been working in hospitality for the past 14 years, from small family run hotels, to beach resorts to city hotels (international main hotel brands) and I know that sometimes reviews are unfair, but in this case I was completely baffled by the service, especially for a 4 star all inclusive resort that doesn't come cheap at all and especially if you travel from the other side of the world for your dream vacation. Only the elderly waiter George and the lady at concierge were welcoming and greeted us with a smile and bell boys were professional. Everybody else should learn what hospitality means.

This resort was great! Food and drinks were awesome! The beach is beautiful. Our families played beach volleyball, poolside BINGO, sand football, and we snorkeled. There were kayaks and paddleboard to rent and we also did banana boat rides for the kids. The staff was super friendly, rooms were nice - I would only note that the beds were doubles....and felt very small! We did karaoke in the evenings and stayed in the hot tub late! Highly recommend!