Lighthouse Pointe at Grand Lucayan Resort

To start off- their beach is amazing. Crystal clear water, clean beach, and the pool nearby is awesome as well. The rooms are clean if somewhat older. Bed was comfortable. Jaz at the reception was wonderful, as was Bernaldo in the wait staff. However, in general the service was terrible. The first couple of nights at dinner, we only received our drinks by the time we finished eating. After that, we ordered our drinks at the bar and took them into the dining room with us. We got a couple of dirty looks for that. The Wave Bar - it started off good and got worse every day. The staff behaved the same way if they had 2 people or 30 people waiting. 45 mins for 2 burgers with fries, and that after they got our orders wrong multiple times. We watched people go through 2-4 drinks while waiting for their food. The staff had 3-5 people gathered in a corner talking and laughing while 2 people served drinks. It was honestly very frustrating to watch. They would constantly run out of ingredients as well. The dinner buffet was atrocious. Breakfast was inconsistent - sometimes juice , sometimes not. Sometimes egg service, sometimes just scrambled eggs and deal with it. To sum up- the beach and pool was lovely. But it was absolutely NOT worth the money we spent on the hotel unfortunately.

Abandon and sad! We stopped here on our cruise and had to get a taxi after our excursion was cancelled, only to get here and had to walk a long way to have them tell us to walk back to get a day pass! Most of the buildings look abandoned and not maintained. So disappointing!!! So, just pass on Freeport! It was $60 for a taxi for three people and another $100 to get into a beach to only stay two hours! Nothing free in Freeport and the people are not helpful!

Front desk said "We're All Inclusive but NOT All Inclusive". Multiple package types was not obvious when booking. They wanted another $200/night to upgrade to all inclusive. Bartender didn't know how to make drinks. $30 for 2 drinks that were so bad we only had a few sips of each. Waited 1 hour at Waves grill for plain nachos and cheese that was watered down so much it had no flavor. The 'Auto' feature on the room A/C didn't work, only cold or off. We got a couples massage. I was actually bruised after that torture session. My wife had to put Ben-Gay on me after. Long black hair on our hand towel. Housekeeping never changed the sheets, just remade the bed. I usually leave tips for them, not this time. They advertised a bonfire, which was $90 per person, even if on the All Inclusive package and paying the $40/day resort fee and $16/day service charge. No additional amenities available during our stay.

Its a paradise. The location of the hotel is great with great view of the turquoise blue sea, white sand, big swimming pool over looking the beach. Nice room, new buffet service and good ambience. had a lovely stay with scon crew for few days. would love to visit again some day.

After reading the reviews, I was hesitant. This hotel was absolutely perfect. It wasn't very busy and I had a king room overlooking the marina. The bathroom was a fair size with plenty of towels and had shampoo, etc. The buffet had a variety of food for breakfast and supper. Lunch was near the beach called "Waves". They served fries, burgers, nachos and salad etc. They are served in takeaway containers. There is also a pizza place on site which I only found out about when I was leaving. The drinks are refreshing and served in disposable, plastic cups. Please, bring your own reusable cups and help save the environment. The strange thing is, you have to sign a receipt for every meal and drink with your room number and signature. They said it's for inventory. There was no Sunwing rep on site, but I didn't need one. There is a desk in the lobby where you can make reservations for day trips. I swam with the pigs and the dolphins. I loved it. There is a lobby bar and the other one is near the beach called "Waves". The beach is spotless with clear water and no seaweed. There were many chairs and sun umbrellas to choose from. I always had a chair and a towel. No need to be up at the crack of dawn looking for a lounger. The pool was clean and refreshing with floaties to lie on and many loungers with umbrellas. The hot tub was relaxing at the end of the day. The staff were all very friendly and polite. There is a gym and a spa. I didn't use either. There is no evening entertainment aside from karaoke twice in the lobby. There was a dj near the pool area 3-4 times during my week there. The Lucaya Marketplace is a 5 -7 minute walk away where you can buy cute souvenirs. I used USD for tips and card to book my two excursions. The transportation from/to the airport was smooth sailing. All in all, my only complaint would be that I wished I was given a pamphlet or a quick briefing upon arrival so I knew where everything was. I wouldn't have missed out on the pizza. Lol I would definitely recommend this hotel if you want peace and quiet and just to relax. I have travelled to many countries and I think I've found my new home away from home. *the menu from the Waves bar shows prices, if you've booked all inclusive, they don't apply to you. You don't pay anything. Your receipt will say 00$$