Not 5 star. I've never written a tripadvisor review before. But didn't want others to pay for an experience advertised that they will not receive at this hotel. We booked a whirlpool bungalow suite. The whirlpool did not work. No power, no lights, no jets, nothing. We asked for someone to have a look. They came for all of 5 minutes and left without answers or when it could be fixed. This went on for 2 days, and when it did finally work, it was filthy. We had no hot water to the room, constant phone calls to reception to resolve, and again took 2 days before it was somewhat fixed so we could have a luke warm shower. The phone in the room to try and call reception to remedy these problems half the time did not work. The WiFi did not work for most of the first day. The tv did not work the first day. The spa was not fully open, the bars and snack restaurants advertised as open, were not open throughout our short stay. Air-conditioning also didn't work in the room for the first day. The a la carte restaurant we had booked, was unexpectedly closed without any warning, leaving us with a choice of 1 other, or the buffet. Staff on the whole were helpful, but you got the impression they knew how bad it was, and could only help so much. Trying to order any cocktail or drink from the pool bar is pot luck, they may have the ingredients, they may not, you never know depends who you asked. And if they do, you probably won't receive what you asked for anyway. When they ask you to pay a five star price, this is not what you expect from a '5 star hotel'. We did manage to speak to a manager who was apologetic and understanding, but still could not give us another room or any other solution, or timelines for when any of the problems could be sorted. This is not a 5 star resort. Who ever they hired to photograph this place, and make it look as good as it does online deserves alot of praise! In the end we left after 2 days, and would have left sooner if we could.