We’ve just returned from our stay at this hotel. Overall, it’s a very large resort — everything is extremely spaced out, which might make it unsuitable for anyone with mobility issues or disabilities my husband really struggled. Positives: • The entertainment staff were absolutely fantastic – funny, chatty, and really made the atmosphere enjoyable. • The food was excellent, with plenty of different options and choices each day. • Our room was cleaned constantly and to a high standard; we couldn’t fault the cleanliness. While some areas were a little tired, overall the room was good. I wouldn’t quite rate it five-star, but it was comfortable. Main Issue: Unfortunately, our experience was overshadowed by a serious incident at the activity pool. My husband sustained severe cuts to both feet caused by the rough flooring at the bottom of the pool, which contains a lot of grit and sand. Because he has diabetes, he couldn’t feel the cuts as they were happening. Afterward, he was in a lot of pain, unable to walk, and had to see the doctor. What made the situation worse was the lack of follow-up from hotel staff. No one checked on him afterward, and we repeatedly had to ask for assistance (like getting a golf buggy) just to help him move around the resort. It left us feeling like a nuisance rather than guests, not what you would expect from 5* hotel. This accident completely ruined our holiday, and we want to warn others: please be very careful when using the activity pool. We also noticed other guests had similar cuts on their feet, so this seems to be an ongoing issue. If you need to see the hotel doctor please be aware it is not €150 like stated it’s a lot more.