Ok struggling with this one. We’ve been to Rhodes a lot. Like any hotel, we want to like it. We got off on the wrong foot and it’s been hard to pull it back to a positive since. Everything is disjointed here. It’s not about being big. It’s just all over the place, and everything is designed wrong to make you work hard. A holiday is supposed to be relaxing. We arrived at the hotel at 6.30pm (Greek time) having been up since 4.00am (UK time). Flight is good. Nearly ninety minutes to transfer to the hotel is a bit of a chore, but we knew this before we booked. On check in, I asked if we had a sea view, which we paid for. I was told it was a garden room. On consultation with the receptionist and her manager, we were assured it was a sea view. We got in the buggy, were taken to our room across a road. Room was small. Looked out the balcony… garden view. I walked up to the reception again. We were told that there were no other rooms available, and we would have to wait until the morning. I walked back to the room (down the road). After ten hours of travelling, we went to get a drink, and the mini bar was EMPTY. We called the reception three times, and water was eventually sent (more of that to follow). We got changed, went for dinner, had a drink across the road at the bar, and went to bed. The next morning, we were told to go to reception for 9.30am for a room change. We went to reception, and were shown to a new room. This room had a sea view, but was right over the top of the entrance to the reception where the coaches arrive and overlooking the dirt track road. We wouldn’t except this. We said we would go for breakfast and see another room. Finally we were shown to a room at the front of the hotel which was a good sea view and away from traffic noise. We had to re-load what had been taken out the cases and wait for the buggy to transfer us. The next issue, we had to get towels from the spa. But you can’t just get towels from the spa next to the main pool. You have to walk around to the road, which again you can’t just access, as they don’t open the gate, so you have to walk up to reception, back down the road, through a tunnel, to get your towels. Once we got our towels, it was now midday and there were no sunbeds free. We walked up and down. We decided to walk up the enormous hill, to the splash pool. Once we got all the way up there, we were greeted with something like an 18-30 resort, with two German (I think) lads over a microphone, the boom box going with Euro dance music, and not a bed free. It was rough. The lads don’t come up for air on that microphone. You don’t need to the entertainment to be in your face loud. We walked back down the hill, back to the main pool we first visited, and found one sun bed for four of us to share. This was really all created by the debacle of the room the night before and changing rooms, delaying us getting out on day two. Day two over. Day three, we set up our towels nice and early by the main pool knowing how busy it was. We went for breakfast and we went to the sun beds and enjoyed the day by the main pool. Evening come around and we went for the Asian meal (one of 3 selections away from the buffet restaurant). The meal was nice. We walked up the big hill to the arena show area right up at the top (by the splash park). We were greeted by 10 staff all bellowing over the microphone again. The show started (in French- you’d think it would be English being everyone’s second language). It was the dullest show I’ve ever seen. If you think Tui show staff are here, forget it. Tui are not really anywhere to be seen here at this hotel. To get drinks, to have to walk out the arena, up the stairs, round the corner. It’s not part of the arena. We left, walked down the massive hill, across that road, down to the pool bar for a drink. Day 4 morning, went to have coffee in our room, but we have run out of pods. So you only get a set amount of coffee pods for the whole duration of the stay. After that you have to pay. You also get 6 bottles of water for your mini bar (eventually). After that you apparently have to pay. I’ve never experienced this at an all inclusive. We went for breakfast, and then to the main pool. On return to our room, we found the door half open. The cleaner had not shut the door. Luckily my watch and the iPad were still in the room. I informed reception. I’ve seen enough to know that we will ride this holiday out, relax, enjoy family time, but know I will never come back here again. The kids are getting bored. One pool to enjoy. They are so bored in the evening. The main bar is like sitting in an airport lounge. The entertainment arena is appalling. The little bar by the sea front is nice, and the staff are good, but not exactly fun for kids. I do have to say the food has been good so far in the buffet restaurant. Good selections at breakfast and dinner. It’s supposed to be 5 star however, but that’s not reflective of this hotel. Everything is built wrong here. Most hotels are built around a main pool and have other pools. This isn’t. What they call a main pool is fairly small. The splash park pool is big, but miles away up a big hill. The third pool is across the road and down by the beach. The evening entertainment is appalling. We are off to Lindos tonight to get out and likely Rhodes old town too.