Lindos Imperial Resort & Spa

I recently stayed at Lindos Imperial Resort & Spa in Rhodes for 10 days, and while there are definitely positives, the overall experience was heavily impacted by extremely poor customer service. Starting with the good: the food was very good, with a wide variety of options and consistently good quality. Drinks were also great, and the rooms were clean, comfortable, and well-maintained. In terms of facilities and overall atmosphere, the hotel meets expectations for a 5-star resort. Unfortunately, the service completely let the experience down. On the day of arrival, I was told by staff to park my car on the street, as parking was “free.” The next day, I was informed that I had received a €60 fine. When I raised this issue with the hotel, their response was dismissive — they simply said it was “not their problem” and “not guest-related.” This lack of accountability is unacceptable for a hotel of this level. I stayed for 10 days, including my birthday, and from the very first day it was impossible to book any of the à la carte restaurants. I was repeatedly told that everything was fully booked for the entire week ahead. As a guest staying this long, I was entitled to make three reservations at different restaurants, but no effort was made to accommodate this. When I tried to ask for help or clarification, the response I received was simply: “Go and enjoy your day.” This is not what 5-star customer service looks like. I travel multiple times a year, sometimes even more frequently, and I can honestly say I have never experienced worse customer service. It’s disappointing, because the hotel itself has great potential, but the attitude and behavior of the staff completely overshadow everything else.

An absolutely perfect holiday! We stayed in a stunning apartment right by the sea, offering breathtaking views and fantastic weather. The hotel is spotless, incredibly comfortable, and beautifully peaceful - not crowded at all, which made it so relaxing. We absolutely loved the delicious food at the à la carte restaurants, and the staff was friendly, helpful, and always smiling. Best of all, the whole experience was great value for money. Highly recommend!

We had a wonderful stay at this hotel, but what truly made our experience exceptional was the Guest Relations Manager, Agnes. From the very beginning, she was incredibly warm, friendly, and approachable. She was always available to answer our questions, no matter how small and consistently went above and beyond to help us in every possible way. Her positive attitude and genuine care made us feel truly welcomed and looked after. Agnes didn’t just do her job, she made a real difference to our stay. Thanks to her support and kindness, our whole experience felt smooth, relaxed, and genuinely amazing. At the very beginning, the hotel felt a bit chaotic, which is understandable as it was the opening day. However, already by the second day everything was running smoothly. The food was very good, the hotel was spotless, and the rooms were well-maintained, modern, and comfortable. In our opinion, it definitely meets a five-star standard. We are very grateful and would happily return, knowing that such a dedicated and thoughtful person is part of the team. Gosia

We stayed at this hotel in April 2025, having previously visited the same resort in April 2024. While the hotel itself remains beautiful and well-maintained, we were a little disappointed to see that many of the long-standing staff members had been replaced. During our stay, we only recognised three familiar faces — Agnes, Dimitra, and Joannis (apologies if the spelling is incorrect), who works alongside Dimitra at the main lobby bar. It was genuinely lovely that they recognised us straight away and made us feel so welcome again. The hotel is set in the mountains, which offers stunning views but is worth considering when booking, especially for anyone with mobility concerns. We visited while I was six months pregnant, and our room was located quite high up. However, the golf buggy service was excellent, and the staff were always happy to assist when needed. A special mention to Agnes, who went above and beyond to ensure our stay was perfect — nothing was ever too much trouble. Dimitra and Joannis also made our mornings with their consistently great service (and much-appreciated decaf iced coffees!). We wouldn't even have to go to the bar, as soon as they seen us, they instantly knew our order and started making our drinks. The food overall was very good, and the à la carte restaurants were a highlight. That said, availability is limited and reservations can be difficult to secure, so it’s worth booking as early as possible. Overall, we had a lovely stay and would like to thank the team for another enjoyable holiday

2 weeks in a 4/5 star all inclusive resort .. This was the first time we have done the all inclusive holliday. We where really looking forward to a lovely couple of weeks with my wife our daughter (15) and my wifes mum and dad. We got outselves to the resort with a hire car as we like to move about when on holiday. On arrival the staff where very nice and sorted the room out for my inlaws but ours was not ready yet! So we as you do off to the bar ! Im on holiday! 3 hours later we finally get our room. Nice room infront of a wall facing other rooms ! Ok its alright but not good. Next morning ! Breakfast which is an overwhelming buffet of everything and anything. Its all a bit odd. im a Brit and i like my breakfast and its not great. Rubber bacon, hard eggs in oil, frankfurters. Fruit, cheese, honey, and last nights left overs. Dinner and lunch are pretty much the same. So the other resturuants. Chinese, Mexican, Greek, Steak, Italian.. They have the app to book these on and trust me if you dont book on the day of arrival you will not get a booking. Dont bother with chinese we didnt even eat it. Do go to the skeak if you can over in the good bit of the resort (Lindos Breeze) So the food is crap. So how about the place ? The usual you got to get up early to get your sunbeds otherwise you are not getting a sun bed anywhere in the resort. 7am towels down or no sunbed !! Evenings: So everything in this place pushes everyone into one place the main bar. This is not a big place for all nationalities meet around a small free (paid for) bar ! Some nice entertainment if outside but far to small for everone. It became a cesspit of drunken individuals who could not tell the diffence between under aged girls! There where altacations which was terrible ! I would not go back to this place. Sorry but its a 3 star at most. You are marooned here to eat crap food and drink. But the staff are great.