This hotel is definitely NOT 4*, I would give it 3* at best. First the positives, friendly and helpful reception staff, some waiters and cleaners friendly, the rest not so. The pool snack bar and crepes cafe ladies ( at Helios pool) were very friendly and food nice and hot. The Grill on the hill was excellent, very hot tasty food ( Italian and BBQ) and the staff there very helpful and friendly plus the drinks were of a higher quality than in the bars/canteen. Negatives. Room very basic but reasonably clean, shower had a mouldy curtain that was too short so water everywhere when getting showered. Like previous reviews, this hotel is not suitable for disabled people or people with walking problems, How the lady managed to push her husband around in his wheelchair was nothing short of amazing, such a lovely friendly couple. Drinks were typical A/I stuff, beer ok though. We have been fortunate to travel to many 4* and above hotels around the world and NEVER have we had to buy our own water and Never had to pay for safe in room. Dining hall(canteen), food is of a very good quality but why is it always served Lukewarm /cold, hotplates that the trays of food sit on not hot enough so food always cold regardless of what time you visit the restaurant. the fact that there's a microwave (next to salad bar??) speaks volumes, but even that is under powered . I watched the staff refill a rice tray that had been there for a while with fresh rice and mix it all together, That is a big NO NO, what a brilliant way to spread Bacteria. I told the reception staff my concerns but obviously no one in kitchens bothered to listen as they did same thing again on Asian night. I felt the hotplates that the food trays sit on and they are just NOT hot enough to keep any of the foods warm, which is a shame because like I said, the quality of the food was very good. Beach is just stones and pebbles and you have to pay 15 euro for the sunbeds. We booked this hotel after reading the reviews but unfortunately that was a big mistake, we've been to Rhodes before and there are many excellent 4* + hotels but this is NOT one of them.