Lotus Beach Hotel - Adults Only

My husband and I travel to Isla Mujeres every spring. This year we decided to check out Lotus as we have walked by it on our way to Playa Norte, and we were curious about the amenities. Obviously, it’s right on the beach, which is prime location. We opted for a king suite with a plunge pool facing the ocean. The room itself was well appointed and had plenty of hot water, which is always a bonus on the island. The king bed was super comfortable and had outlets for charging phones and other devices. The bathroom was a little cramped, but that is to be expected for Isla. There was a nice large sitting area, which was great for having late night snacks and stashing all our purchases. The pool and beach area is a beach club during the day. But it does not get too crowded and is definitely not a typical drunken spring break beach party vibe. The menu is well thought out and the food is fantastic. Continental type breakfast was included with our room but we ordered additional items off the menu every day. The real star of the show is the service here. The front desk staff really goes out of their way to make sure everything is perfect for you. In particular, Karen went over and above to make sure we had an amazing stay. There were a few hiccups, including TV and Internet service. You could tell she was really working to remedy the situation as quickly as possible. She gave great recommendations for dinners and even made us reservations. She is also local so had great tips for catching sunrises at Punta Sur and other options. Likewise, beach club staff was on top of their game the whole time, even though we do not drink alcohol. They made sure we had our preferred daybeds, juices, and meals at all times. I would not hesitate to stay here again.

This was our second time to the island and our second time staying at Lotus. I cannot imagine coming back and staying anywhere else. I have traveled to a lot of places and stayed at a lot of places. Some were great and others not so much lol but I have never written a review good or bad until my first time here and yet here I am again writing my second review ever and it's for this hotel. There are not enough words to describe this place. I literally cried when I had to leave. Besides the fact that it's in the best location, besides the fact that it has amazing food and drinks, besides the fact that the accommodations are amazing. The STAFF is what sets this place apart. I can't describe it, you have to experience it for yourself.

We’ve stayed here so many times that it becomes hard to count, honestly. As very frequent travelers to Mexico, you just know “home” when you find it and Lotus hits the mark every time. Alex and every member of staff have become family at this point and we couldn’t imagine staying anywhere else on the island. Incredible location, stunning views and even better human beings making every aspect of your stay better than you could ever imagine.

My husband & I stayed here. I highly recommend. Beautiful location - right in the center of town & the beach wonderful. Special thanks to Marta, Carin, Rutigo, & Alexander - all are exceptional. They went above & beyond to make our time special. The food at the adjoined restaurant is fresh & the continental breakfast is full! Each room is well appointed, clean, and relaxing. Also a special thank you to Jose for helping assist in my husband's birthday surprise. Oh, and Marta, you got us through an earthquake too! I dare say, the best place to stay on the island.

This was our 3rd time to this beautiful island destination so yeah we kinda like it! Amazing service in a wonderful private beachclub with full canopy beds on-site. Fabulous food. Rooms spacious and clean. The team really can't do enough for u. Highly recommend.