Luna Miramar Club

My partner and I visited Luna Miramar in September. We went all inclusive. When we got the the hotel after our flight from Luton, at 21.30 there were no drinks or snacks available. The hotel room was very good, clean and roomy. The problems we encountered were with the food for me , being a vegetarian. There was absolutely no seperate dishes for a vegan or vegetarian. Not one choice . Even the compound salads had meat or fish in them. Every pasta sauce had meat in them. They had no vegetarian pizza t all. The only snack I could have when it was not a meal time was a cheese sandwich. The chef each day would cook me a dish when I came in to the canteen. This ment I only had one plate of food and no choice in what I was given. We tried to raise this issue but it was never resolved . There were no TUI reps at the hotel. Although I did chat on line ; those conversations were sighed off by about 11 different agents

This hotel is a complete and utter dive. I don't have a single good thing to say about this hotel. This is less than a 1 star hotel. Every terrible review is as accurate and as terrible as I sounds. I would never have booked this hotel, only a set of idiots would book this hotel but unfortunately we had no choice about this hotel, it was booked for us, and without allowing it to be booked for us, our son would not have been able to participate in an event we were attending. We arrived outside the hotel and it looked horrible even from the outside, painted grey with a sign with some of the bulbs out saying NA MIRAMAR and 4 stars underneath. Onci in reception we were checked in by staff who really looked like they had drawn the short straw. Asked to hang fire 30 mins for our room to be ready. The reception itself want too bad and a video playing on loop showing all these beautiful rooms We went out to the pool area which was also horrible. The white of the sun beds and the tables were filthy, some of them so black they haven't been cleaned for years. Weeds and grass growing out between the block paving, bins that looked like they belong in a hospital, tiles missing from pool side, tiles lifted up in the pool with mould growing round them. Pool bar open but disgusting and expensive. Back into the hotel the halls were disgusting, old red tiles, grotty looking walls, like being in a hospital rather than a hotel. Picked up key from reception and headed to room (518). We walked in the room, one bedroom and a pull out bed in the living room area to sleep a family of 4. 1980s furniture, everything was well dated. A previous probably disgruntled customer had left a bogie on the horrible strip of green wallpaper in the bedroom. When we took a shower it was forcing air from the kitchen sink and stunk like a rotten food smelly fart. This wasn't even the worst of it, we killed 2 cockroaches and one got away. We heard another lady in the same predicament had to move rooms as she had her ankles bitten and swelled up. We thought it couldn't get any worse but then we went for breakfast. Suffice to say, I had the full breakfast on my first day which also turned out to be the last day. The food was not edible. Idodged breakfast most of the week and only had the baked cakes and doughnut if I really had to. Fortunately we spent all day at competition, afternoon on the beach, and evenings out in new town, old town or one of the many restaurants. Drinking enough on an evening helped me get over the creepy crawlies I knew I was sleeping with. If we did get back to the hotel earlier than desired then we would sit in reception with a few beers to prepare for a terrible night's sleep. I kid you not, I'd have dragged a mattress into the toilets in reception and slept there if I could. There wasn't even a bar open in the evening. In fact we discovered that the hotel had been closed for a week at end of season and was only reopened for our team to stay, using a skeleton crew from it's sister hotels. Avoid, avoid, avoid. Only a looney tune would book this hotel. You have been warned.

Absolutely awful hotel! Avoid! Rooms were basic, o double beds other bedroom was a sofa and a pull out bed with the thinnest mattress! Balcony’s were dangerous with bits broken. Pool has no safety at all, broken tiles, mould in bottom of pool, no shallow end so dangerous for children. Outdoor furniture hald broken. No security lights when walking around hotel at night. Reception area is a trap as looks lovely but that is the only nice bit of hotel. No gym, no restaurant or bar, nowhere to sit and socialise. One pool table upstairs what is broken. Empty vending machine. Luckily had a supermarket right outside. The young girls on reception were nice but the hotel needs ripping down and rebuilding. My nephew split his eye open in reception and we was given a dirty towel, our friends had to go and get ice and stuff from supermarket to clean it! No accident record. Paid a lot of money to stay here and was hugely disappointed

Awful hotel. Awful standard Not 4 star No bar open No facilities at the hotel, except the very poorly kept pool and very old outdoor furniture. Terrible 1st aid kit for a hotel of this size, and no process for reporting injuries. Cockroaches were regular visitors in rooms. The standard of rooms/decor/upkeep was shockingly bad. Breakfast was average at best, hot food was poor quality, continental options ere ok. Avoid if you're looking for a genuine 4 star hotel. Staff were nice enough though.