LUX Grand Gaube Resort & Villas

The hotel is in a beautiful part of the island. Our check in was exceptional and some staff do really go above and beyond such as Avi, Krishna and Reedoo, and the Indian station chefs at the buffet. Also the kids club team are awesome ..and the food at buffet is very good. Unfortunately there are some issues with general service, staff aren't the warmest, I'm unsure if this is just cultural. The service for anything is slow, especially at pool bar, and beach, but that's probably because management have distributed the staff correctly. The lady at the spa doesn't like to say hello or bye. Staff seem to forget to bring your orders, or wrong orders bought. The room is tired and needs updating, AC is weak, and fridge doesn't cool properly so my husband's insulin has had to kept with the hotel. Ants all over the room, and the water leaks through the shower so be careful. It all just needs a big upgrade. Waiting for the buffet, you're told at 6:30pm they need more time to open fully. We came for a relaxing break and every interaction has just been frustrating.

We absolutely loved this place and as so many reviews have said previously - it’s all about the people who work here. From Saif and Veer who looked after our every need by the pool, to Steevan and Fredy who made every visit to Palm Court a memorable one - such good friendly guys and of course Pravesh who made creations out of towels like no other! Staff aside this place is amazing : the food was incredible, beach and pools amazing and we also made some lovely friends by the pool. Nitisha also made our wedding here such a memorable experience. We will most definitely be coming back next year. All in all a great place and every staff member so welcoming. Thank you!

Where to start!! We have just wrapped up our stay at the Lux Grande Gaube in Mauritius in March with our 5 year old and 2 year old. We stayed in the LUX villa and from start to finish the trip was out of this world. We were greeted by our butlers Akshay and Rupesh who made a real effort with the kids and made us feel like VIPs the whole holiday. They couldn’t do enough for us to ensure everything was perfect, always on hand with magical touches and were a pleasure to deal with each day! The cleaning staff were so thorough and friendly each morning keeping the villa spotless and as beautiful as it was when we arrived! The waiting staff in the restaurants were all so smiley and pleasant, albeit at times a bit rushed off their feet but nothing felt like an inconvenience. The kids club has been a real highlight, carefully planned activities that you can dip in and out of made it brilliant for the boys to do what they wanted. The staff were super friendly and the kids didn’t want to leave. We also made multiple trips to the onsite spa which was another highlight. Treatments were first class as was the overall experience and facilities! The watersports that are included were a great activity… snorkeling trip, wakeboarding, paddle boarding! I honestly can’t recommend it highly enough if you’re looking for that special holiday, you won’t regret it!!

Where do we start, from the moment we arrived we had nothing but 5 star service. The welcome was nothing we had experienced before and the level of detail was exceptional. The room we had was a junior suite and was on the beach. The view was stunning. All our meals were fantastic, and the choice was amazing at every meal time. All 5 restaurants have outstanding staff and we always felt welcome everywhere we went. Inti was a personal favourite and the head chef Pedo and manager Madhvi made us feel so welcome and the food was delicious. Other staff who made our stay perfect and made our stay wonderful were Adelon, ReNu, Krishna, Kunal, Lucy and Sachin. Would recommend this hotel to everyone.

My wife and I are both in our 80s and when we go on holiday we opt for all-inclusive luxury accommodation to include good food and wine, sunshine and places where we can totally relax. During the last five years, we have had holidays in a number of places, including Turkey, Cyprus, the Dominican Republic and also Mexico, which were all very enjoyable but for us these places have been totally eclipsed by the amazing holiday we have just had in Mauritius. While doing all this travelling we first visited the Lux Grand Gaube a couple of years ago and thoroughly enjoyed our stay so after getting married a few months ago we were looking for somewhere to spend a belated honeymoon. We considered all of the places that we had visited previously, discounted the Caribbean (too American!), and decided that we had been happiest at Mauritius in the Indian Ocean with its beautiful climate and friendly people so it was the right place to return for a belated honeymoon. On our arrival by taxi at the Lux Grand Gaube, we were warmly welcomed back by Nitish (The general manager) and some of his senior staff who, over welcoming drinks, assured us that they would do everything that they could to make our stay enjoyable. On arrival in our room, we found that our bed had been decorated with rose petals and our towels had been transformed into a pair of swans. A welcoming bottle of fizz and some other gifts were also waiting for us. We then spent 10 sunny days beside the beautiful sandy beaches and warm sea whilst enjoying good food and drink. We were very impressed by all the staff who looked after us, both around the hotel and in the restaurants, all of whom wanted to make our stay extra special, which it certainly was. Some of them even remembered us from our previous visit which was quite surprising. We are particularly grateful to Nishi and Joenathan, Vincent, Giani, and Elena, all of whom went the extra mile to help everything run smoothly for us. Providing that we remain in good health and of sound mind, and the world situation has stabilised, we certainly will be returning to the Lux Grand Gaube next year.