Luz Bay

We recently stayed at this hotel and unfortunately had a very disappointing experience. The location itself is okay — about an hour’s drive from Faro Airport — but everything went downhill as soon as we checked in. We had booked 3 rooms for 6 adults and 2 infants, but upon arrival we were shocked by the condition of the accommodations. The walls and bathrooms were covered in mold, one bed had a dirty, stained cover, and the furniture was extremely old and unhygienic, including a plastic table that was filthy and outdated. Electrical sockets were poorly fitted, which felt unsafe. In addition, one of the rooms had a broken hair dryer, and in another, the air conditioning didn’t work at all. We complained to reception within 10 minutes of checking in, asking to change rooms, but the staff were unhelpful and not polite. We were told the hotel was fully booked and that nothing could be done. For the price and the way this property is advertised, the reality was appalling. The state of the rooms and the lack of basic standards make this hotel feel more like a bad hostel than a proper holiday accommodation. I wouldn’t even qualify it as a 2-star hotel. Honestly, it felt like a complete joke.

I’m surprised this hotel is 4 star. The swimming pools are beautiful, however the sun loungers are grubby and there are no parasols. The toilets are awful, dirty and no toilet paper. It wouldn’t take much to upgrade and make the pool area worthy of 4 stars.

was very disappointed with this hotel. it would have been better if it would have some rooms self catering as the breakfast was not nice. also the pool bar was closed as they said that they didnt have the staff. the bar in reception didnt have any one on so if you wanted a drink the man on reception had to get you one. also if was a 10 minute walk to the beach and they wanted 20 euros for sunbeds. the resort of praia de luz is dead and there is hardly any decent restaurants there. mostly snack bars. the supermarket was a 20 minute walk which when you just arrive at your hotel you can do without that. would not stay here again.portugal is not as good as spain or greece.