Luz Bay

I came across several bad reviews about this hotel but decided to give it a chance anyway—unfortunately, they were absolutely accurate. This is not a 4-star hotel by any means; at best, it might qualify as a 2-star. My room was far from clean. There was dust everywhere, and I found dead flies on the ceiling in both the bedroom and bathroom. The towels and bed sheets were stained, which was unacceptable. Even worse, the door to my room showed clear signs of having been forcibly opened at some point, which made me feel very unsafe. The main pool was out of service during our stay, and we were never informed of this in advance. The alternative pool had toilets nearby that were in a truly disgusting state. Inside the room, the safe didn’t have a lock, the drawer in the wardrobe was broken, and there was water leaking from the boiler onto the fridge. While the hotel’s exterior gives off a nice impression, the inside tells a completely different story—it’s lacking in many areas. Serious improvements are needed before this hotel can be considered anything close to 4-star quality.

Definitely not a 4* hotel, not even a 3* maybe a 2.5* & that's at a push. One of the most disappointing stay's I've ever experienced, when you can't wait to leave the hotel - then it's bad. On arrival the front desk manager Bruno was very helpful & friendly tried to accommodate us wherever he could, Fernando on the other hand was very rude & avoided him. The room's, we didn't feel clean when we got into the bed's, the blankets looked & felt like they had never been washed. The bed's were rickety & worn, When you walk around in bare feet you feel grit on the floor but yet we leave our shoes at the entrance to the room! We had the breakfast twice & it was horrible & had breakfast elsewhere for the rest of the week, you could bounce the egg's off the wall they were so hard & rubbery, a lot of it looked like it was left over from the previous day. The location is great but that's as far as it goes, This hotel may say it's A 4 STAR HOTEL, Iv'e stayed in 3*, 4* & 5* hotel's around the world & this is 2*, great for backpacking, I ignored the low score reviews when I was booking thinking it was people just being salty, don't make the same mistake.

The pillows were great , also so was the service . I just had a basic room but it was perfect . On a solo trip just wanted some R & R and I know there's not a lot of places open this time of year and I can't fault it ! Best trip eva thanks , i will defo b bk xxx