Magdalena Grand Beach Resort

We arrived at what seemed to be a beautifully well graphed hotel. Check in was fast, no problem there, the buffet was plentiful, tasted great and the waiters are the sweetest little things. However, We can tell these young adults have been well mistreated by this hotel. Scared to give out the names of other staffs when a guest asks, when you ask if they are paid well, they say "I cant answer that" with frowns , I cant stand a business that mistreats its staff, especially when they are trying their best. The hotel is outdated and falling apart. The gulf course needs work, the towels are old, while watching Them I can tell a few hundred people have used them. They have a playground that just sits there and looks perfectly ok, maybe needs some fixing. but according to staff its been closed for years. The rooms are small and they are very Tidy but aged with a moldy smell. The sea weed sat there for our whole stay, they made no effort to clean It, usually at other hotels they would not let it sit for so long that it created a pungent smell. If their goal was to ward off demons than this would be appropriate, but that smell will only ward off new guests, it smelled like feces. When I say this hotel is falling apart I mean it. Pieces are laying all over and constantly you see the workers trying their best to piece this hotel back together everyday. Painters and gardeners, but it doesnt look progressive. If my husband was not here for golf I would never stay. If you are very laid back like my husband and you just want to enjoy a nice scenery without care for your LIFE then I recommend this hotel. But from what I see, this hotel is unsafe. It is probably being eaten out from inside by those on top and that is why it cannot be fixed. If the ones that run this beautiful place allowed it to reach to this point, then to fix it you need to remove the old and start anew. 1 Rotten Product Will Spoil All the Goods if placed together. Needless to say this hotel can do MUCH better.

This hotel was previously rated as 5 stars so me and my husband really wanted to enjoy a small stay at a cheap 5 star hotel. Or at least the quality. However, when we arrived, check-in was long, so we started exploring, The hotel gave me a dusty vibes as if I had just entered a museum. The old paintings helped to add to that effect. The restaurants are clearly old, but has the best staff in the world. NO air conditioning and no windows just 2 fans that makes too much noise. Of The 4 restaurants I saw (there may be more idk), only 2 were open. The pool deck needs a lot of work regarding pool essentials, I couldn't find an umbrella for myself on a deck that was clearly almost empty, the pool and maintainance guy had to "fix" one for me... The music was great, but activities were a bit childish, more for my kids. There should be exercises and walks added to the activities. my group was really looking forward to it as it's such a huge place. The sliding door would not open, stuck! Had me assuming The room probably hadn't been used for months or more.Our room had no blow dryer even tho they claimed every room has one, I dried my hair in anguish! everytime I got back from the pool, as I REFUSED TO MYSELF to take time from MY vacation to complain about their lack of care for their rooms or anything else. The staff is their ONLY redeeming feature. It didn't lose a star rating because of its age, it needs to lose a few more stars because of their poor management, and the way they treat their staff who is doing their best to hold up a hotel that is falling down on them (Literally). As we walked by the stairs we saw chunks of what looked like concrete they fell from the second floor, you could see the rusted metals in the opening at the bottom of the second floor. The Pools are well cleaned but their towels are not ???? (Dingy, nasty, washed out towels, I MUST express my disgust!) The trail lights are leaning and look like they are asking for help to stand UP. Definitely not a style, just lazy maintenance. Things that are simple to fix but easy to forget. As I walked the compound I saw many of this. I also Talked to many of their staff who's spirits seems crushed by this industry. I can tell they are trying their best, but see no future in it at all. OVERALL, I did enjoy my stay. The shuttle to the beach was a plus. The island tour and the bird rain forest also made me understand why people love that little island much. Conversations with the staff made me realize that a lot of them truly enjoy what they do. The Island of Tobago gets a 5/5 rating. But that hotel needs a lot of work! A LOT! ( It is unsafe )2/5 rating for YOU!

I visited Tobago in March for my annual seven week stay having visited this magical island every year since 2016. We hired a villa on Plantations as our base and used the islands facilities during our stay. Utilising the Plantations Golf course on many occasions, improvements made over the last few years makes this a wonderful course to play. The improvements have coincided with with the appointment of Tamara as the general manager who goes out of her way to ensure that everyone is welcome, facilitating golfers who have failed to book a tee time, book a buggy or forgotten to bring balls, tees etc. The staff support to all golfers is exceptional with green keepers exchanging conversation, local golfers sharing their experiences and making everyone’s stay as pleasant as possible. I will be returning in 2026 and look forward to a splendid holiday destination that as not been to commercialised. Neil Lowndes

We recently played a round at Magdalena Grand Beach & Golf Resort Golf Course in Tobago and unfortunately had a very disappointing experience. We arrived promptly for our 7:00 AM tee time, only to find the clubhouse closed. The security guard told us management was late. When the manager, Tamara Philip, finally arrived around 7:30 AM, her first comment was not an apology, but a complaint about how our drop-off vehicle was positioned. Not exactly a warm welcome. It took another 15 minutes before the pro shop was opened, only for her to tell us that we didn’t have a tee time booked—despite giving her the name of the staff member who took the reservation. Instead of resolving the issue, she was dismissive and offered no apology or solution. Then came a warning: if it started raining, there would be no rain check. Fine—but the issues continued. We were told we needed a driver’s permit to rent a golf cart—a requirement that was never communicated when we booked. We eventually showed a photo of a permit, which seemed to suffice, but then we were told that if we were caught with the cart on the course, they would take the keys away. The whole interaction felt confrontational and hostile. Not once did we receive an apology. In fact, it felt like we were unwelcome from the moment we arrived. This course is government-run, and sadly, it shows. The staff clearly does not care about hospitality or customer experience—and the treatment we received made it hard not to feel that foreigners aren’t particularly welcome. If you still decide to play here, be prepared for poor service, arbitrary rules, and possibly being treated like an inconvenience. And if you must, try speaking to the “dinosaur” Tamara—though don’t expect much help. Extremely disappointed. Would not recommend.

This is an honest review and feel badly let down by Blue Bay Travel. We were here on our 2nd week after spending a week in The Blue Bay Hotel 3 star in St Lucia. As others have said, this hotel is in no way a 4 star, 2 at most. The place is crumbling. Great big cracks in supporting pillers, rotting handrails and don't lean too long on a handrail as paint seems to stick to your arms even though it hasn't recently been painted. We had 2 tickets for the Kalina restaurant downstairs. Awful service waited 15 minutes for a drink, at least 45 minutes for the main course (there were only 4 tables of people in the dining room) which was disappointing to say the least was told most things off the menu. Unfortunately, the owners boast its one of the top restaurants on the island according to their description on the offer from Holiday Pirates at thr moment, forget it. One of the worst we have been to and we have travelled extensively throughout the caribbean and beyond. No hot water, no beach, no entertainment whatsoever and I mean zero. Older staff rude and obnoxious. Photos you see as advertised on any current website are not true and misleading. Place is tired and need extensive investment with someone who has deep deep pockets. ( apparently this place is up for sale). Umbrellas mostly broken, warm beer out of cans. No coffee available throughout the day unless if your eating. Coffee Cafe at front closed all time we were there. In the pub on first day, had draft beer and nice and cold, keg ran out, rest of week was warm cans. Food mediocre to say the least. 2 domestic toasters which took forever to toast, needs industrial toaster. Worst hotel I've spent on a holiday. I can't really give a positive about this place apart from the coach taking us back to airport and home. Save your money, please, please don't be fooled by the pictures they put up, spend your hard earned cash elsewhere. Like I said, the 3 star in St Lucia was by far superior to this place with regards to food, drink, service, entertainment and all round ambience. Where these good reviews come from I do not know. Will I be back? NEVER!!! Would I recommend? Certainly not. Everything about this hotel when we stayed felt like everything was to a very tight budget, basic and produced 'JUST TO GET BY' Even the tour operators are being hoodwinked by these false photos. Maybe they should actually send their employees out to check it out before they start selling them.