Magic Blue Spa Boutique Hotel Adults Only

We stayed at this lovely resort for one week. We found it very pleasant, very clean and very efficient. From the warm arrival to our departure we cannot fault it. The room was very spacious with a lovely king size bed. Everyday we had received clean towels and toiletries. The shower as mentioned before takes about one minute to run and you get endless hot water, it can be slippery so do please use the mat provided. Breakfast is a buffet from an adjoining restaurant with plenty to eat, providing local cuisine to cereals, fresh fruit etc. The seating for hotel occupants is outside (covered), a tip do wear mosquito spray as we got stung here. The pool area is clean and attractive, we never not got a sun bed. Beach towels are provided and yes you are warned if you lose them or your key card you will be charged, which is normal! We had a problem with our air -con not working after a few days and immediately after reporting it was fixed. The manager was professional and courteous at all times, nothing was ever a problem. There is also a pool bar / restaurant which we used a few times, Daniel who worked there needs to be mentioned as he was an absolute delight and always had a smile! In fact every employee did. We also used the spa and had two amazing massages and a collagen facial, all excellent. I would highly recommend and definitely go there again. A famous club called Coco Bongo is located very near and as the reviews before mentioned you can hear some music until 3am but we just wore ear plugs and had 7 nights of blissful sleep. The location is central and a short walk to 5th Avenue.

I'd say this hotel is just average. While it looks beautiful in the photos and even when you first arrive, there are major disadvantages. We had 2 rooms and when we checked in they gave us one keycard for each room and had us sign a form saying they would charge us if we lost the room key. Who does that? The rooms all look like they are in tree houses with lounge furniture and hammocks in front of each room. It's very pretty but we were on the second floor and the stairs to our unit were uneven and tilted precariously to the side. I was very nervous walking up the stairs at night in the dark, afraid I would fall. When I went to take a shower there was no hot water and zero water pressure. The most I could get was a lukewarm trickle of water. There are way better places to stay in Playa del Carmen.

Overall it's amazing. The view, options, especially the service. I got to talk to a staff member in the bar called Dani/Danu, he's the best. If you need a good time, a drink, a good laugh, true advice/information, actually a good friend, then he's your guy. In general they're very kind and thoughtful people, I wish the best for them. The location is spot on, and the length the hotel staff goes to make your trip more comfortable is incredible. I was with family, and I shared room with my mother, and it initially was a single large bed, plenty of space for two, but we wanted two separate beds, and we got that the same day. It was meant to be like that, but the company we booked through messed a lot of stuff up(NOT affiliated with the hotel)