Mai Holiday by Mai Khao Lak (Adult)

Beautiful and friendly hotel. Some of the best service ever experienced. The staff couldn't do enough for you. We were situated at the front gate side of the hotel, the adult side. The hotel runs a free electric buggy service to get guests around. In the 2 weeks we were there, we got to know the staff and quite often, they would pull up as we're walking to make sure we have a lift. We went with breakfast only, which was served in the main restaurant and had everything you need. The choice onsite otherwise was the Restaurant buffet (which was expensive but well catered), the Meal (local food but just step out the back of the hotel on the beach for a wonderful selection of local restaurants at great prices and quality), The Green and Grill which was my wife and I's go to in general, a quality selection of a variety of global meals. Perfect for a pizza or pasta evening. Finally, The Sky Bar which is the premier restaurant onsite. My wife and I had 2 meals there and both were exquisite with great service. The Pools and surrounding location were well maintained. I love that the hotel is themed with cats and dogs for the kids, who are encouraged to take note of where there are Banksy style paintings for a prize. There are plenty of little mousers around the hotel too. I know you are dissuaded from making a fuss of cats overseas but these little boys and girls were customer friendly. The rooms had everything you would need, safe, kettle, great bathroom, solid air conditioning. The TV didn't provide that much but we only used it to catch-up with news. The criticisms are minor, you have to book a place on the shuttle bus to get into Kaho Lak, so not hop on and off. The fare to get a taxi in isn't that much at all. About £5 GBP. We asked for a breakfast box one morning as we were doing the Bond island day and this was forgotten about or at the very least, misunderstood. Also the Spa services are extremely expensive when the beach side at the back of the hotel, offered the same services at minimal cost with the literal view of the beach as you were enjoying a treatment. We visited right at the end of the season and whilst the hotel was fairly busy, quite often it felt like a private holiday. With whole quiet sections to chill out and relax. The gamble being to visit so late in their season. We had rain and thunderstorms which were isolated in the main to late afternoons and evenings. I will go on record as this has been my favourite hotel to visit. I have been to more prestigious locations but the attention and care for sheer customer service was exceptional and thoroughly enjoyable. It was the little touches like having 2 umbrellas on the door outside you room, yes, you will need them at some point. I don't drink alcohol and I this was one of the reasons why we didn't go fully comp. On hindsight, I should have. There was a wide variety of mocktails and non alcoholic drinks for the time there. That being said, the total bill charged to our room was reasonable and fair in the end. There was one lady in the pool bar, we didn't get her name but was constantly smiling and having friendly chats with us. We missed her before we left to say goodbye. This lady is a credit to your company TUI. Hardworking and diligent, working the pool bar by day and then up to the Sky Bar for an evening shift. Says it all about your staff. Please pass on our thanks for the team for your staff efforts in making this a very special holiday for my wife and I. I would go back there in a heartbeat. Felt like I was going home. One last thing, the beach was right at the back of the hotel and spectacular. Some of the most dramatic sunsets I have ever seen and happy memories spending the day relaxing in the 30 degree sea. Wonderful

We visited May 2025, which was the start of the rainy season. But don't let that put you off. Visiting at low season means the prices are lower and there are no crowds. Yes, it rained and we even experienced the monsoon, but we also had beautiful sunshine. This is a beautiful hotel, perfectly placed on beautiful Pak Weep beach. Our room was very spacious, modern and spotlessly clean. Good points: Large room, shower pressure was great, good quality towels and bed linens, very comfortable beds, good quality toiletries in the room (shampoo, conditioner, body wash and hand wash). Air conditioning was left on full time. It was bliss to return to a beautifully cool room after 35 degrees C heat outside. The hotel grounds are beautiful and Pak Weep beach is directly in front of the hotel. Turn right from the hotel on to the beach road / path and there are a couple of nice restaurants, a little shop and places where you can get a wonderful massage. We went bed and

This was the worst hotel I stayed in during my various trips to Khao Lak. Poor maintenance--broken TVs and doors that didnt lock, dirty linens & pillows. I was ready to leave immediately. I would never return despite the pretty pool photos. Unless you are looking for cheap budget 2-3 star hotel for package deal, stay away. I've been traveling to SE Asia for many years- for vacation and work and have never seen such a run down place with unhelpful staff.

We stayed at this hotel on a Luxury Escapes package which was excellent value for money. We stayed in the family section but if staying again would choose the adult only section as boisterous 12/13 year olds often made the pool area a bit crazy in afternoons. We liked the pool bar although preferring it outside of Happy Hour times as it got very busy then. Cocktails there were excellent and definitely not weak. Breakfast at the hotel was very good but there was a very limited menu at Western restaurant, better suited for kids food. The Thai restaurant was ok but far better options exist at the local beachside places to the left and right of hotel. The beach itself was lovely with ready access to sunbeds. The biggest problem we had was access from our 2nd floor room to the pool area. The railings on the stairs were coming loose from the concrete which could have been dangerous but the biggest problem was the decorative concrete access area between hotel and pool which was very slippery when wet. Both my wife and I slipped up there, despite being careful. I injured my elbow which swelled up badly First aid facilities could be improved too as I could not get an icepack for it. Despite these problems I would stay here again although not in the section we were in.