Mai Samui Resort and Spa

This resort is very impressive, traditional and spacious, the large pool is amazing and the 2 restaurants are set out well. We stayed in a pool access room which was amazing with its giant stone bathing area. Luckily, we were in the section close to the ocean so our room had steps into the large pool, we would have been disappointed if we were in a room 2 or 3 down where their pool was only waist deep. One very good service was the free shuttle bus to town where the drivers were very helpful. Breakfast is very good all though the same every day and all our room service meals were also good. The resort is split into 2 sections with guests telling us that the kids pool in the section furthermost from the ocean has a tinge of green and not inviting, also a few of the rooms are not clean to a point one guest showed us photos of mould in their sinks. The resort has so much potential and may once have been very good to stay at but sadly we were very disappointed in the attitude of most of the staff, not that they were rude just none engaging or even interested in helping guests, every morning at breakfast we would have to ask for something that’s missing whether it be a knife or fork or simply a glass, very frustrating when members of staff would stand next to the empty cutely section when they only had one simple job to do and stand there as if everything is ok. My wife would not go to breakfast after the 3rd day due to the sad atmosphere. Back in the room the towels would be taken but not replaced, some days room service plates would sit at the door all day. The poor quality of the staff flowed into the so-called pool bar area which was only open from 12 noon till 6pm where every 20 minutes or so you would have to ask for the music to be turned back on which sadly, we gave up on and sat in silence most of the time making the resort have no atmosphere at all. There was no cocktails available, the beers weren’t cold and a very poor selection of alcoholic beverages available. The BBQ has not been fired up for approx. 2 years. There was no water sport equipment, no guest activities and after 6pm the place turned into a morgue In the 2 weeks we stayed, I think I witnessed a handful of guests eating in the restaurants as nobody wanted to stay around. Very frustratingly it seems an easy fix: As the staff obviously have had next to no training (and many are not Thai) replace the manager with somebody that has any sort of drive, replace most of the staff and train them, spend a bit of money to put lighting on the tiny beach area, play some music, have activities, traditional dancing etc. and actually engage with the guests hopefully later than 6pm. A very good place to stay if you don’t want to meet people, very little noise or activity or if you just want to stay in your room and relax.

A beautiful hotel with lovely, friendly staff. Unfortunately the breakfast choices were limited. Staff go above and beyond to ensure that you are comfortable. Shuttle driver is professional and friendly. Fantastic sea views with a quiet atmosphere.

We stayed at Mai Samui for 4 nights in a garden view room. On arrival, which was at night, the room and hotel looked lovely unfortunately, in the day light it showed up its very tired, in need of updating and better cleaning. The room, even when housekeeping has been in, had sand, other peoples hair in the shower, the shower would drain, broken items etc. The restaurant gave very small portions for a higher price than what you get used to in Thailand. We only ate their on the first night and opted for local restaurants - Beryl's Bar down the road (5min walk) highly recommend. The beach bar is a good idea but needs to play less 'clubbing' music. The hotel is obviously understaffed. Breakfast was good. Overall, our stay was okay but nothing special and was not the star standard they are rated - I would say 3*

As a travel agent, i am 2 months in Koh Samui. I have changed 4 hotels and this 5* resort is the worst of them all, personaly this servise is for the 3* hotels. The property is old, the rooms are not well equiped, the pillows smells awful, the bed is not comfortable and we have been told that we have been upgraded to a deluxe room with sea view. I wonder what normal room looks like… We have all inclusive package, the breakfast is too poor, the breakfast area was not clean, the choise od food was under average, almost all food was eaten. You cannot order a coffee before 13.00pm. The toilet close to the beach was horrible and dirty. The staff at the reception is without any experience, we have waited to check in after 16.00pm.

Beautiful Place and architecture of the hotel. We are glad that we chose this resort . Highly recommended to couples and family too. Location was not far from the airport approximately 35 minutes drive by car. Very nice room and chill beach.