Marriott's Bali Nusa Dua Gardens

Thank you to all of the staff. Mojo Cafe: Jagat, Budy Towel and Bike Brothers: Jack, Roby Lobby: Rose,,Tyson, Teri Housekeeping: Grig, Adi …and many many more who continue to make guests welcome and happy. Always look forward to returning… …and will be back again soon. Tarima Kashi 🙏

Arrived past check out time .. room not ready until 4 pm .. no hot water .. pool was not clean ... difficult to communicate with staff ..frustrating slow services .. would not recommend

This resort, like many in the area, is fantastic. The rooms are excellent, the location is ideal, and I genuinely have no complaints. Now let’s talk about the customer service — which, true to Balinese hospitality, is absolutely first-rate. And I can say that with confidence because I put it to the test. I accidentally checked out leaving my passport and around AUD $200 locked in the room safe. About an hour later, while I was already in Seminyak (roughly an hour away), I was contacted by the resort to alert me to my mistake. I messaged Mita, who had checked us in and out, to ask the best way to retrieve my belongings. She explained they usually use Grab for situations like this but didn’t feel comfortable trusting a passport to a courier. Instead, she arranged for a trusted friend to personally deliver everything directly to my new accommodation. Mita even recorded a video of my belongings being placed into an envelope for reassurance before handing it over. I offered for her to keep some of the cash as thanks, but she refused. When her friend arrived, I asked how much he would like for the delivery — he also refused. I insisted on paying them both, which he eventually accepted. The level of honesty, care, and effort shown — even after I had already checked out — was far beyond anything I expected. I couldn’t recommend this resort more highly. Faith in humanity restored.

We have been travelling to Bali for over 20 years and this was our first time staying in Nusa Dua and with 4 children. This was the best hotel that we have stayed at as a family. Nusa Dua is much calmer than many of the other popular areas. The hotel staff were very helpful and accommodating, especially Farell at the front desk was very patient with us (me) and would help me to find daily activities and places to eat, almost every day! The facilities are beautiful and well maintained and the kids club was good enough that our kids woke each morning asking when they could go back. We will definitely be coming back.