The hotel itself is lovely, but sadly the experience stops there. Service is painfully slow across the board — whether it is getting something from the snack bar or a drink from the pool bar! My partner waited 30 minutes just for an ice cream, despite the ice cream counter only being open for one hour a day? The staff themselves are friendly, but the bar and snack areas are poorly managed, leading to constant delays. The buffet was also fairly basic and lacked variety. I love Turkey and have visited around 20 times, so I know what a great stay here normally looks like — which makes it all the more disappointing that this was, by far, my least enjoyable visit yet.