Master Family Club Hotel

APPALLING - AVOID AVOID AVOID I wouldn’t normally write a review but I dont want anybody else to be fooled by the advertised photos of this place that are clearly from 15 years ago! And the totally incorrect star rating. Jet2 you have let us down big time!!! Overall just a horrible experience. The rooms are tiny and dated with a disgusting foisty smell. They are clean but with barely any room to move let alone hang clothes. We have lived with everything still folded in our suitcases the entire holiday. The main pool is filthy, water is merky and the bottom is covered in stones everyday. The slides close earlier than advertised everyday. The private beach is nice with another pool and a small jetty, this is probably the best part but again is in need of some serious repair and updating. The alcohol is like water and doesnt taste of gin/rum or vodka. During our stay several British families (inc ourselves) had to question staff on what we had been given. Quite often we were just told theyd run out. The soft drinks are so watered down they have no fizz left. The queues for drinks are dreadful, you could spend all day waiting. The staff regularly claim to have no ice. Turkish and Russians are clearly favoured. The food buffet barely caters for British and is basically groundhog day. No change from day to day. My poor children would have eaten boiled rice, chips and watermelon all week had we not have gone out. The food is lukewarm warm at best and has little to no flavour. The only shop inside the hotel is extortionately priced, no labels and prices seem to change daily. The animation team are friendly but seem to be focused on getting you to spend more only. The Reception staff and bar staff are beyond miserable and unhelpful.

Hotel good, food different, alcohol poor and staff lovely. Animation team fantastic, they made us feel so welcome and we got involved in activities.

Excellent animation team, especially Kaan and Micheal!! Nice enough hotel, decent food and a nice child friendly hotel! Best place Iv seen for shopping as all the shops are in the hotel with reasonable prices. The only issue is the alcohol, it always runs out before the bars shut which is not good, and they need to review that as there were a lot of people complaining, including me. Overall for the price, a decent hotel and the main thing is the kids enjoyed it.

Our recent stay at Master Family Club in Antalya, Turkey was meant to be a special occasion, our first family holiday in 16 years, and my six-year-old son’s very first holiday. After reading the glowing reviews and seeing the beautiful photos, we were hopeful and excited for a five-star experience. Unfortunately, what we encountered was a disappointing and frustrating ordeal, one that left us feeling upset, disrespected, and utterly let down. 🛑 Check-In Nightmare We arrived at the resort around 1:00 AM, and while the grounds looked lovely, our first impression quickly soured. We were locked out of our room upon arrival due to a faulty battery in the door lock. The poor bellboy tried repeatedly with different keys, eventually needing a reset machine to get us in, after 20 minutes standing outside. We chalked it up to bad luck and tried to move on. 🍽️ Appalling Food Quality The real disappointment began the next morning. The only restaurant available under the all-inclusive plan served food that can only be described as inedible slop. Breakfast consisted of water-logged congealed eggs, flavorless frankfurters, and chips. Lunch reused the same frankfurters, now chopped up into bland pasta or a watery, tasteless stew. Even the watermelon, a Turkish staple, was bland. Every dish lacked flavor, quality, or care. It felt like the cheapest ingredients imaginable were being served with zero pride in what was being offered. There were no Turkish dishes being served, none at all, it was simply just sauce out of a jar, bland pasta and left over frankfurters in disguise of a stew. Nothing Turkish about the food. There was a Turkish à la carte restaurant on site, which offered genuinely good food, but we were only allowed to dine there once during our entire one-week stay. This was a standard restriction and says it on the check in details given. Despite having about 30 tables, only 10 were ever reserved, and two-thirds of the restaurant was left empty and not even set. Booking had to be made exactly three days in advance, and only 10 bookings were allowed per day by guests that hadn't had their 1 dining experience, which felt deliberately restrictive. So if you were not one of the 10 people able to reserve the restaurant, that had to be reserved by guest support who only opened 10-11am then you missed your 1 chance of edible food for your stay. 📍 Remote and Isolated Location To make matters worse, the resort is in the middle of nowhere. The nearest town or market is two bus rides and over an hour away. With nowhere else to go and nothing else to eat, we were essentially trapped with substandard food and no alternatives. 🚪 Room Lock Incident – Repeated and Unresolved On day three, after the kids’ mini disco and an underwhelming show, we returned to our room around 10:15 PM—only to find we were locked out again. What followed was an hour and a half nightmare: We walked back and forth to reception FOUR times. Not one staff member offered an apology or showed any empathy. We were given three separate keys, none of which worked. The receptionist was dismissive and rude, slamming keys on the desk without a word. We were told to go back and “wait by the door” while they never followed through on sending maintenance, multiple times. After 50 minutes of being sent back and forth we were now very upset and confronted the rude management. On our final attempt, we refused to leave reception until the issue was fixed, and only then did someone finally help. We sat in reception for a further 20 mins waiting for maintenance to reset our lock. He finally called at 11:40pm to reception saying it was fixed but we refused to go back without support. The first reception staff that was rude and slammed a new key down without a word accompanied us back to our room without a word after we'd now been locked out for 1 hour and 35 minutes. The key still didn't work! He then stood phoning maintenance to get them back as we refused for him to leave us there again. When maintenance returned after another 10 mins they managed to get us back in the room at almost midnight. Still, we stood outside for almost 2 hours in the end, while everyone else was asleep, exhausted, and treated as if we were an inconvenience and still no real apology. 🚨 Unethical Behavior with Our TripAdvisor Account If that wasn’t enough, two days later, a member of the animation team approached me by the pool and asked me to write a review, specifically for the animation team. I agreed to a short internal review. She then took my phone under the pretense of helping me, but instead, she logged into my TripAdvisor account and submitted a hotel review without my consent. This was shocking and unethical. I believe the management directed this in an attempt to prevent us from posting a truthful review and video, knowing TripAdvisor only allows one review per stay. I immediately contacted TripAdvisor to remove the false review and reset my account, which brings me to writing this today. 💰 Not Worth the Cost We paid nearly £2,500 for what was marketed as a five-star luxury holiday. What we got was a visually appealing but poorly managed resort with terrible food, rude customer service, no access to anything outside, and a sense of being completely disregarded as paying guests. ❌ Final Verdict Do not book Master Family Club if you expect proper hospitality, decent food, or even basic guest service. The setting might be beautiful, but looks are deceiving. The food was disgraceful, the customer service even worse, and the location so isolated that you’ll have no way out once you’re in. This was supposed to be a magical first holiday for me and my son. Instead, we left tired, upset, and angry, not just at the inconvenience, but at the complete lack of accountability or care shown by the staff and management. This is my honest and personal review, and I hope it helps others make a better-informed decision. Disappointingly I am unable to upload my video.