We just got back from Mayia. I was also here in 2021. This stay gave us mixed feelings. Pros: beautiful, modern resort, lovely swim-up room, extensive all-inclusive service. Cons, which we experienced differently and better in other 5* hotels: check-in was smooth but heartless. Little information was provided. Literally, "you've already been here, so you already know everything." By the same person of the check in we were asked if we wanted a drink. The way we were asked made us decide to go straight to our room. Once we arrived in our swim-up room, the room smelled so bad. Afterwards we knew it was from the smelling mop of housekeeping. We had to open our window for 10 minutes to clear the air. We were also forced to go to the spa ourselves to get towels for our swim up pool, which was daily a mandatory activity. In a 5* swim-up, normally towels are provided daily in the room by house keeping. This isn't the case here. Moreover, you're asked daily when changing towels, if you want a spa treatment. Room maintenance was a real disaster. Making the bed, giving new shower towels, and quickly running around with a stinking mop was never something I'd ever experienced before in other hotels. Even toilet paper was hung up still wraped with packaging, and if anything was in the way for them to clean, it was literally thrown elsewhere or simply pushed aside. Within minutes, she was back out of the room. Also the terrace hadn't been touched in an entire week. It was truly awful. We received a review email three days before our departure in which we reported it. We didn't hear from the hotel about this, not even upon our departure. In any other hotel, at least guest relations would contact you. The staff was generally friendly, but not welcoming. We really felt like everyone was at their wits' end and ready for a vacation, except for the blonde girl from the Italian restaurant and the men at the Senseo pool bar. Food and drinks: very good, extensive all-inclusive. However: the food in the main restaurant was all cold. Everything was pre-made. Even the eggs and spaghetti. Lasagna was cold, pizza was cold, and the steak (lunch): I couldn't even eat it because I could't get my knife into it. In a 5* hotel, they bake things like that a la minute, but not here. The champagne bar: in 2021, this was an experience: they put the glass in front of you and pour it beautifully. Now, the glasses are poured almost like water. The bottle is held by the neck and poured really brutally. I find this way of handling champagne a real shame. I'm not one to quickly post negative things about a hotel; perfection doesn't exist. But this, especially the daily poor maintenance of the swim-up room and the lack of personal service, was a real disappointment. Also, upon arrival, they normally call you in a 5* hotel to ask how everything is going. Upon departure, they normally call you in a 5* hotel to give information about checkout. We heard no one here, not once. I go on holiday a lot and never have I wrote something like this. Unfortunately this time is different. We did have a great holiday but not up to 5 *.