Dear Management Team, I am writing to share my sincere appreciation for the outstanding service I received today during my checkout. While packing to depart, I was faced with a stressful situation when the sole of my shoe suddenly dislodged. I contacted the operator, Karisa, to inquire about a nearby repair shop. She followed up with me in less than two minutes, and although no shops were available nearby, she didn't leave me without a solution. To my surprise and delight, Karisa coordinated with Gus Suda from the engineering team, who came to my room and personally assisted me in gluing the shoe sole back together. This level of initiative and genuine care turned a potential travel disaster into a truly memorable experience. It is rare to see a team go so far above and beyond their standard duties. Karisa’s quick thinking and Gus Suda’s hands-on help are a testament to the world-class hospitality your hotel provides. I am already looking forward to my next stay. Please ensure that Karisa and Gus Suda are recognized for their exceptional professionalism and kindness. With gratitude, PJK.