Mersoy Bellavista Hotel-Adult Only+14

Hotel with a mountain view, all shades of nature and greenery, a two minutes walk to the sea. The staff are friendly and helpful friendly people and my friends and I were very pleased to have a confident vacation with your family friend and you know a very affordable hotel, we were pleased thanks.

The food was the worst we have ever seen, green scrambled egg, chicken wings uncooked, the only thing Edible at breakfast was boiled egg and bread and chips but who wants chips for breakfast. There was cereal but not always milk. The coffee machine broke and no one seemed to care so it meant you had to go to the bar to get one in the morning. The salads were edible and again more chips… The soups were probably the safer bet most days with fresh bread. When tables were cleaned the lady flicked the food on the floor attracting ants and only really gave them a flick n spit. Drinks: all inclusive yet they only offered watered down vodka, gin, white and red wine which my husband said it was horrible and the beer was full of gas because he said when he had the bottle beer in a local bar it was completely different. I don’t drink any of the above! The juice was synthetic. The only time we had a decent meal was when we ate out!!! Not something you should be doing on all inclusive. When I asked the rep he said alcohol was expensive and wasn’t interested. When you complain to the front desk the manager threatens to kick you out. On the beach didn’t care either. On a plus the pool was nice, we made some good friends who also had the same issues. We were lucky with our room and the aircon. The cleaners were intermittent. Our check in was quick although we met many that had waited 9 plus hours, one lady in a wheelchair. The staff were friendly. Finally… I love ishmeler and met some lovely locals and would definitely go back but you couldn’t pay me to go to the mersoy.. this is not a 4 star!! More like 2 star

If you are expecting a basic all inclusive base this is the place for you! The room was clean and cleaners were there every day with clean towels and toilet rolls, cannot complain about the cleaners! Food was to be expected for all inclusive in turkey- plenty or Turkish dishes on offer. Chips available at breakfast and lovely bread at every meal- I am a very fussy eater and managed to find something at every meal time. We didn’t plan to use the hotel for evening meals but we did on some occasions. Drinks- quite limited to choice (vodka/gin) and cocktails are strawberry lagoon, sex on the beach or blue lagoon (not very strong but went down nicely), soft drinks always available. All staff that we encountered were great- a lad took our luggage to our room, showed us the restaurant and bar when we arrived. Bar staff were good and friendly. Never struggle to find a sun bed. Everyone seemed to disappear from pool at 12:30 so that was a nice quiet time until around 2pm. Yes, children did appear around the pool, but they never caused an issue so this wasn’t a problem for us!

Hotel was awful. The food is terrible and made me sick on several occasions. The room was dirty and not cleaned during my stay. There were even cockroaches in my room and a discarded matress outside my door. The wardrobe broke and the skirting was damaged. No facilities such as a fridge or coffee bar. Children everywhere despite being advertised as 14+. Very limited drinks choice and wifi was so bad I had to buy a data package. I would not recommend at all.

I am writing to express my deep dissatisfaction with the recent holiday I booked through your company at the Mersoy Bellavista Hotel in İçmeler, Turkey. This was advertised and priced as a 4-star adults-only experience, but from the moment we arrived, it became clear that what we received was far from what was promised — and frankly, unacceptable for the amount we paid. Upon arrival, I was made to feel uncomfortable when a male staff member commented inappropriately on my appearance. Later, this same individual banged on our hotel room door five times, despite me telling him three times that we were asleep. This happened after a night flight, and the experience was both unsettling and frightening. The problems continued throughout the stay: The food was poor in quality and hygiene, with visibly dirty cutlery and unclean conditions. Our room had mould, and when housekeeping did attend, they failed to provide fresh towels or replenish toilet roll — even when we placed the used towels in the shower to indicate they needed replacing. One day, the glass on our balcony shattered without any significant pressure applied. This was extremely dangerous and could have caused serious injury. The drinks were of very poor quality, tasting off, and the alcohol offerings were extremely limited. Reception was unattended when we arrived at the adults-only part of the hotel. Had it not been for a helpful guest, we would not have known where to go, as there were no signs or guidance provided. Despite booking what was sold as an adults-only hotel, there were children both in and around the pool and property, which was a major reason we chose this destination in the first place. Due to the poor food and drink quality, we were forced to eat out every night, incurring additional expenses on what was sold as an all-inclusive package. The overall experience was unpleasant, stressful, and far from the standards expected of a 4-star property. Given the seriousness and number of issues we faced, we are requesting a formal apology and appropriate compensation/refund for the considerable amount of money spent on what was supposed to be a relaxing and enjoyable holiday. Please treat this as a formal complaint, and respond within 14 days. I am prepared to escalate this further to relevant consumer protection bodies or ombudsman services if necessary. I look forward to your prompt response. Kind