Mersoy Bellavista Hotel-Adult Only+14

First of all, when I arrived, I was surprised to find out that there are two buildings, which I had not been informed about. If you book a standard room, you are accommodated in a different building, and photos of this building are not even shown in the holiday offer. The room was dirty and did not have a hairdryer, kettle, or refrigerator. The staff do not speak English, only Turkish. When I asked if I could take some cake to my room, instead of answering my question, an employee used Google Translate to ask for my Instagram. The alcohol selection was very limited — only vodka, gin, and beer, and cocktails were made only from those. At one point, they even ran out of vodka. You have to go to Mersoy Bellavista Suites for meals, which is actually the hotel we booked based on the photos, but there is no bar there if you want to relax by the pool. The food selection was very small — only about three main dishes plus side dishes. The sea is about a 5-minute walk away, but if you want to stay at the beach, you must order something to get a sunbed. This is also not an adults-only hotel, as there were children there. There was no entertainment program at all. Young people definitely should not go there — it felt more like a retirement home.

I’ve read a few reviews so thought I’d give my honest overview from my experience on a solo holiday. My room was fine but was not cleaned or towels changed in the 5 days I was there. I had to track down the maid to grab my own toilet rolls and towel changes. The pool area was comfortable and pool was clean however pool area was not cleaned each day. Same ashtrays had same cigarettes in for the whole 5 days. I found the staff on the whole friendly but did not have many interactions. The lady at the spa and the treatments there were fantastic. Food was actually alright. Always found something to eat and while wasn’t piping hot was enjoyable enough. Heard lots of people complaining while I was there but my experience overall was adequate. Although probably won’t be rushing back…

I am not one to complain but feel I have to put something on here. This hotel (both parts...apparently there s a posher part and a more standard part) is dated, run down and dirty!! Barely a 1/2* definitely not a 4 star. Doesn't look anything like the photos. We complained and were moved rooms. 3 different ones in total, apparently the last was a suite. It looked like dried sick on back of toilet, hair in bed, dead cockroach on floor, no curtains, headboard and smoke alarm missing, my feet were filthy after just taking shoes off to go to bathroom and bath, skirting board coming away from wall, dirty marks and stains on floor and furniture. Hallway furniture grubby and hole in ceiling near lift. Bits if wood abandoned on various floors, and fire alarm exposed with wires. We had to stay a few horrendous hours as was very late at night but left early next morning. Paid another hotel directly to stay there for rest of the week and then had a brilliant time once we left Bella Vista. The minimum you expect is clean. This place needs condemning and closing down. Mis-sold to us and so do not book!! It is nothing like the photos.