Mida Grande Resort Phuket

Rooms are beautiful spacious and comfortable. Nice and clean - Starbucks coffee pods are a bonus. It was our wedding anniversary and the staff heard about this and surprised us with a beautiful bed decoration. Staff are very friendly and helpful. Hotel lacks atmosphere, could do with some entertainment or some music. Bar areas are a bit run down , roof top bar had torn turf and broken glasses swept up , but left in a neat pile. Breakfast has everything you could want - even self serve soft ice cream, very good. Buggy’s are useful when too tired / lazy to walk to top . Shuttle bus service is also great to take you to the beach or food court.

I recently stayed here for two weeks, all-inclusive, booked through the operator TUI. First impressions of the hotel were good. The lobby was small but modern, and the hotel complex was inviting (although accessed up a very steep road – I believe small shuttles were available to carry passengers back and forth but we didn’t use this). Unfortunately, the good impressions did not last – but this was probably more the fault of TUI than the hotel. We landed in Thailand at 7am, and the airport was so efficient  that we were at the hotel by 9am. We could not check into the room until 2pm, so we had 5 hours to spend around the hotel, tired and in need of a shower, and we could not even start to use the full hotel facilities. Breakfast would have cost 650 THB each. A waiting area was provided, and we eventually managed to explore the hotel complex a little, but it was sub-optimal when we had some luggage with us (big bags were stored but we kept smaller bags and valuables), and really just needed to sleep and eat. When we checked in at 2pm, the room was pleasant, spacious enough and comfortable. There was good air conditioning, a TV and sofa, a small balcony and a nice, modern bathroom. The only problems with the room were storage and the duvet – there was a wardrobe in the bathroom with enough hanging space but not enough coat hangers (more were provided on request) but only three small drawers. We had to use kitchen drawers for excess clothes. The duvet on the bed was also too short, meaning that it was difficult to remain covered fully, and our feet would stick out the bottom and get cold in the night. In the end we managed to get used to it but it was an annoyance and something that should not be an issue. Otherwise, the bed was comfortable and there were plenty of pillows. Housekeeping was consistent and did a good job, but on a couple of occasions they did not replenish bath gel and shampoo and we had to ask at reception three times before this was done. Food in the hotel was probably the biggest issue for us. We booked all-inclusive expecting buffets, but there is only one restaurant and the pool bar (both using the same menu) and it was entirely a-la-carte except for Fridays, Saturdays and Tuesdays which were a seafood-heavy buffet. My partner is vegetarian, and the menu only had 4 vegetarian dishes, so this got very repetitive over two weeks. Only once did the buffet have any vegetarian dishes at all, but luckily we were allowed to order from the menu on buffet nights. I would not recommend this hotel at all to vegetarians unless they are self-catering. We ate externally on a few evenings even though we were all inclusive, just for some variety. For me, an omnivore, the food was nice, varied and fresh, although service was sometimes slow and dishes sometimes forgotten or mixed up despite the restaurant never really being busy. Breakfast was a buffet, and runs 6:30-10:30, but for anybody arriving after 9am, things start to run out and it gets very busy. Coffee is not self-service but has to be ordered from the bar, and this can also take some time. The staff in the restaurant were always very helpful and friendly, but sometimes could not keep up with the rush at breakfast, especially when some guests had a tendency to stockpile certain foods, break the pancake machine or take all the teabags. On two mornings, no breakfast tea was available. Although we had booked all-inclusive, this did not entitle us to everything on offer. There were separate menus for both food and drinks which were not included in the all-inclusive package, and there was nowhere to get snacks or smaller meals outside the set restaurant meals. Drinks at the bars were included (although again, not the full available range) but the mini-bar in the rooms was not included and only two 500ml bottles of drinking water were provided in the room each day - additional bottles were charged. However, bottles of water from the bar were available included in the package after 11:30am. If we asked before this time, we were refused, so we stocked up a bit when we could.  For all food and drinks, even just water, it was necessary to sign a receipt (which showed zero value due to the all-inclusive package). This took quite a bit of time as the printers were slow, so even getting a drink from the bar was not quick.  The main pool is a nice area, lovely warm water and a mix of sunny and shady areas. However, sun loungers were quite limited and we could never get a space there in the daytime. The roof pool on building 7 was also always full, due to its location next to the rooftop bar (which was, however, never open during the advertised hours during our stay). However, we always found sun loungers free on buildings 1 and 5 rooftop pools – sometimes having the whole roof to ourselves. But there are no parasols on these roofs, so there’s no shade to be had when sunbathing or relaxing. There are also surprisingly few loungers – only 3 on rooftop 1, and 5 on rooftop 5. There are some round basket-style beds, but these don’t have cushions or padding and so they are far too uncomfortable to lie on. More loungers and parasols are definitely required around the rooftop pools. There is a shady kids’ pool, but again, this only had 4 loungers available around it. There are two small gyms in the hotel. Both had some equipment that was not working during our stay, neither had towels, wipes or paper towels to clean equipment or to mop sweat, and only one had drinking water, which was often empty. The hotel complex is hilly and steep, which is expected as it’s built up the side of a hill. But due to the steps, rooftop pools (only accessible by elevator up to the floor below – you have to walk up the last floor) and long distances between buildings, this hotel would not be suitable for any guests with mobility limitations.  The area the hotel is in is safe and has some good facilities. Surin beach is only 1km away, and there are some shops for souvenirs, groceries, pharmacy supplies etc very close. Surin beach is beautiful, less crowded and with fewer facilities than Bangtao beach (which is a 30-minute walk away at a good pace) but it’s still beautiful and a perfect place for the sunset. To conclude, this was a pleasant hotel with friendly staff, but due to the limited food options, lack of permanent buffet, lack of shady sun lounging areas and limited facilities, I would not stay here again. There were some more accessible and traditional hotels along the beachfront, such as Sunwing, Amora, Arinara or Twinpalms which looked like they could offer a comparable experience in better facilities.

Lovely stay at Mida Grande Resort, Phuket. We booked a Deluxe room but was upgraded to a Villa with Pool. Wow, what an upgrade! Villa was amazing really big had all the facilities you need. Really impressed. Had full kitchen (including washing machine) 3 beds with 3 bathrooms. As the Villa was at the bottom of the hill we used the buggy service to get to breakfast, pool etc. They were very quick to arrive when booked. Great way to help guests around the resort. Villa was cleaned on a daily basis we had fresh towels and water everyday. Considering we had Villas next to us never heard any noise at all. Very quite which was nice. Had read on a website that breakfast wasn't good, but this wrong-I'm a fussy eater and yet everyday there was something good to eat for breakfast. We even used the restaurant on a few nights and food was really good. Liked the lift from the resort to the beach and you could book what time you wanted to come back. Its not far to walk around 10 mins and has lots of stalls for food etc. Would recommend a day there as sea was lovely but be aware the sand does get hot. We used the main pool behind reception-could do with some more Umbrella's as some people did seem to hog them and it got very hot there. Pool really cooled us down but wasn't freezing slightly heated which was nice. We like to go on holiday when kids in school but there were quite a few young ones there which as times felt like a crèche around the pool. I believe there is a kids pool area-not sure if this was out of action. We were advised while in Bangkok that Surin area had quite a lot of Russians holiday there and we did experience this. It didn't bother us and didn't stop our enjoyment of the Resort. Staff were always polite and courteous and always willing to help. Overall lovely stay would go back there again especially if we had the Villa pool.

On arrival, we were warmly greeted by reception staff and taken to our room by buggy along with our luggage. We were all-inclusive and, despite arriving late after a long flight, the hotel kindly agreed to cook food for us at around 10:30pm, which was much appreciated. The hotel is generally clean and tidy, although some of the buildings could benefit from a fresh coat of paint. This didn’t negatively affect our stay. The main pool was often very busy and it could be difficult to find a sunbed. As this is the only pool with the all-inclusive bar, it became crowded, and there simply weren’t enough sunbeds for the size of the hotel. Unfortunately, some guests were quite rude — on one occasion I stood up to get a drink and someone attempted to take my sunbed. The hotel is built on steep hills with many steps, making it unsuitable for those with mobility or respiratory issues. That said, a buggy service is available to transport guests to their rooms. Our room was spacious and clean. The mini bar was an extra charge despite being all-inclusive. Two glass bottles of water were provided daily — be careful not to dispose of or break them, as you will be charged. Pool towels are provided. The location is slightly out of the way but still within walking distance of a 7-Eleven, Lotus, several restaurants, Surin Beach, shops, tour booking outlets, and street food stalls. I recommend downloading the Bolt app for getting around (select cash payment). The Grab app is also ideal for food and shopping deliveries to the hotel (select your hotel block). Cash is king for the best exchange rates — turn left out of the hotel, walk to the T-junction, and you’ll find a pharmacy with a cash-only exchange booth outside. The Soleil Bar staff worked incredibly hard and were often rushed off their feet. Very often there was only one person serving drinks, collecting food orders from the kitchen, and delivering them. Food was good overall. Omelettes were cooked fresh, fruit was fresh, and there was a decent selection for breakfast. Lunch and evening meals were menu-based, and we had no issues with the food. However, if I stayed again, I would likely choose bed and breakfast, as there are plenty of places to eat out nearby or a short taxi ride away. The rooftop pools were a nice change, but they are a long way from the bar — eight floors via lift, followed by a long ramp and several large flights of stairs. - Watch the evening sunset. At checkout, we had to wait for housekeeping to inspect our room. A spoon was missing (we only had one to begin with), and we had to sign to confirm they were not charging us for it, which felt unnecessary. Would I stay here again? Yes — but I probably wouldn’t, as I like to try different places. Would I recommend Mida Grande? Yes, especially if you’re looking for a peaceful holiday in a beautiful country with great weather, away from the hustle and bustle.

Well not sure where to start, firstly the staff, check in wasn’t smooth the staff couldn’t understand English very well so the process was lengthy. Also check out we had to get an early morning taxi to the airport, they left us waiting whilst they checked our room as they didn’t trust we hadn’t taken anything else from the mini bar making us late for the taxi. The staff service at the poolside bar was also terrible, language barrier didn’t help. One day I went to order a drink and was greeted with “what” there was no hello or anything. Service is very slow. Drinks served in dirty glasses and warm Coke and water! Not ideal. Food was decent from the poolside bar, the buffet/ main restaurant was not great, lukewarm food and breakfast was just in general a waste of time not good at all. Everything you order you need to sign for and show your all inclusive slip even a bottle of water, this becomes slightly tedious. Especially when you have to wait for staff to slowly print a receipt then bring it over to sign. The location is pretty much in the middle of nowhere, you will need taxis to the beach, market and boat avenue. Lots of hills and stairs not great if you can’t walk far. The pools were lovely and the rooftop pools are an added bonus. Rooms are clean and comfortable however ours had no tv in the bedroom, just one in the front room and you can’t watch Netflix/ prime or anything like that just limited channels and most didn’t work. They give you 3 glass water bottles which look extremely dirty I believe they are refilled and reused. Which is unnerving. You can see a build up in the bottle I’d advise to stay clear of these. There are so many beautiful places to stay for the price we paid to stay here and the all inclusive concept I found a waste considering we went out for breakfast most days and some meals at night. Would I go back - absolutely not. It’s a shame as if the staff were better and the food it would have saved the stay. The staff one hundred percent need better training and just general manners would be a start. A smile is the same in every language. Tip- fave cafe is a two minute walk- amazing food