Mirage World

We stayed at Mirage World in Icmeler for 9 nights and, unfortunately, we won’t be returning. Our first impression wasn’t great. When we arrived to check in, people were constantly pushing in at reception. We found this happened throughout the holiday, whether queuing for food, drinks or reception. Queueing simply wasn’t respected by some guests, which made everything feel quite stressful. Our room was incredibly small for three people. We had to live out of our suitcases for the entire stay as there was very little storage. The room was also very dated, with mouldy curtains, and the fridge never stayed cold. The air conditioning was definitely the best feature of the room and worked really well. The food was probably our biggest disappointment. It was very repetitive, with much the same selection every day, and there were flies around the food. The dining hall itself was chaotic. Unless you arrived early to queue for a table and food, you risked missing out, and even after queueing, the food was often only lukewarm or cold. We ended up eating out on several occasions, and the quality of the restaurants in Icmeler was far superior. The WiFi was also disappointing. We specifically chose this hotel because WiFi was advertised, but the connection was so poor that we ended up paying extra for a WiFi box. On a positive note, the shop on site was excellent, and the shopkeeper was absolutely lovely and very helpful. The pool area could also be frustrating. People would remove parasols from other guests’ sunbeds, and there was a general lack of consideration from some holidaymakers. The entertainment was just okay. The children’s disco was on every evening but became very repetitive, so we often chose to spend our evenings exploring Icmeler instead, despite being on an all-inclusive holiday. I also visited the hotel hairdresser for a blow dry. They were very busy and it felt quite rushed, but the end result was perfectly fine. Finally, Icmeler itself is absolutely beautiful. Prices have definitely increased compared with previous visits, and you do get approached by restaurant staff as you walk along the promenade, but that’s something we’ve come to expect in Turkey. Overall, while the location is fantastic, the hotel didn’t live up to our expectations. Between the cramped rooms, repetitive food, poor WiFi and chaotic dining experience, we didn’t feel it offered good value, and sadly we wouldn’t return.

We've just got home from a 10-night stay at Mirage World in Icmeler. We arrived at the hotel at 9:20am but didn't get our rooms until 2:45pm. We were told several times they would be ready "soon", so we ended up losing our first day sitting in reception waiting. We were really disappointed with how this was handled. The pools were lovely, especially the quieter one near Block D. However, if you want a decent sunbed, be prepared for a very early start. By 6:45am, almost every lounger had already been reserved with towels. So be prepared to get up at 6am. The water slides were fantastic though, and the kids absolutely loved them. The evening entertainment was very poor. It consisted of bingo at 9:30pm followed by what was supposed to be a show from 10:00pm until 11:30pm, but it was mostly people messing about and the usual hotel competitions. It wasn't entertaining at all. The foam party, however, was brilliant and another big hit with the kids. The housekeeping staff were excellent. Our room was cleaned every day, fresh towels were provided daily, the beds were changed every three days, and bottled water was replenished each day. Unfortunately, we had a few maintenance issues. The sliding patio doors didn't lock. Reception fixed one room quickly, but it took five days for the other room to be repaired. The fridge also wasn't cold, and despite reporting it, it was never fixed. The on-site shop, run by two brothers, was excellent. They were incredibly friendly, helpful and always happy to chat. The food was the biggest disappointment. Breakfast was lovely, but lunch and dinner were very repetitive and didn't suit our tastes. Food was bland and resembled slop. We ended up eating out six nights out of ten. The behaviour of many other guests (not british) also had a big impact on our holiday. Meal times were chaotic, with lots of pushing, shoving and very little consideration for others. We saw people piling their plates with food only to leave most of it untouched, and taking excessive amounts of fruit and desserts that were clearly never going to be eaten. One incident that really upset us was when my son sliced some bread onto his plate, only for another guest to take it straight off his plate. When he took it back, her husband grabbed it and screwed it up right in front of him. Thankfully, we found the British guests to be polite, well mannered and friendly, and everyone looked out for each other. We highly recommend that you upgrade your room - block D are new, spacious and have plenty of storage, other rooms are tiny, some have no windows and are very dated and I believe some have mould. Would we return? Sadly, no. It's a shame because the hotel has plenty of positives, but the poor food, disappointing entertainment, unresolved maintenance issues and overall guest experience mean we wouldn't choose to stay here again.

We would not recommend this hotel to anyone. We arrived late in the evening and, despite booking a twin room, were given a double room. The following morning we spoke to reception and were repeatedly told to come back at 10:00am, then 12:00pm, and finally 3:00pm. After wasting most of the day waiting, we were told there were no twin rooms available unless we paid extra for an upgrade. From reading other reviews, this appears to be something other guests have experienced too. As we were only staying for five nights and were travelling on a budget for a family wedding, paying extra simply wasn't an option. Eventually, we were given another room, but it was completely unacceptable and nothing like the photos advertised. The room was grotty, tired and clearly in need of refurbishment. It had no window or balcony, the shower was covered in mould, the fridge didn't work, the TV didn't work, and there were no bedside tables or headboards. We had to use the room chairs as makeshift bedside tables. This was certainly not the standard we expected. We reported the broken fridge and TV immediately. Two engineers visited and assured us a replacement fridge would arrive within 20 minutes and the TV would be replaced the following day. Neither happened. Over the next few days we reported these issues on eight separate occasions before finally speaking to a manager. A replacement fridge eventually arrived, but it was in poor condition, with the door held on by a screw and unable to close properly. The TV wasn't replaced until the day before we went home, meaning we spent almost our entire holiday without facilities that should have been available from the start. The attitude of the staff made an already frustrating experience even worse. Many members of staff were rude, dismissive and simply ignored us whenever we raised our concerns. Rather than trying to help, we felt like we were an inconvenience. Throughout our stay, the only solution they seemed interested in offering was for us to pay extra to upgrade our room. We had already paid for our holiday and should not have been expected to spend even more just to receive the accommodation we originally booked. The food was also very disappointing. We appreciate that all inclusive hotels often are repetitive , and that's something we've experienced before and expected. However, there is usually some form of weekly rotation or variation. At this hotel, it was virtually the exact same food every single day, with very little choice or change, which became monotonous after just a couple of days. Instead of enjoying our holiday, we spent our time repeatedly visiting reception, chasing repairs and trying to resolve issues that should never have existed in the first place. The poor customer service, grotty rooms and lack of care shown by the staff completely overshadowed our stay. Overall, this was a very poor experience. Between the unacceptable accommodation, rude staff, constant maintenance issues and repetitive food, this hotel fell well below our expectations. We certainly won't be returning and would strongly advise others to look elsewhere before booking.

We haf stayed in the hotel in july it was amazing time tre room was clean food is ok all the staff do their best very helfuly and entertainment team great a specially alex