Mitsis Alila Exclusive Resort & Spa

Independent Travel Agent Review My honest opinion i appreciate everybody's views and standards differ. However for someone who is responsible for other people's holidays I thought id give my view. Please get a brew this is a long one. Mitsis selection allila is a 4* worthy hotel. I am being very kind. I have been lucky enough in my life and career to travel all over the world and have different experiences. I read the reviews prior to our trip and was open minded as always if not excited as most of the reviews were excellent so as a family of 3, 2 adults and a child age 10 we could not wait for our holiday. Upon arrival we were greeted by the main desk staff who were pleasent enough. They seem to have more staff in this area (ladies in white workwear) standing around than any other area in the hotel. We got quickly checked in and I asked was an upgrade available i was told not today but tomorrow so I agreed. I also asked for confirmation on cost her words "150 EURO" this was for a swim up room with private pool. To be fair we had considered the idea before we went an jet 2 were charging an additional 428 pound to secure this so that seemed fair as you would assume the hotel directly would be cheaper. My little boy was elated and couldn't wait until the next day to have our own pool. Only when I went to pay for it the cost was 900euro (748 GBP) I queried it and told a member of staff what I was advised she said no 150 euro per day....... I questioned the girl who told me and she laughed and said she thought I knew. If I hadn't have told my son I'd of left it there and then but not wanting to disappoint i went ahead and paid...imagine feeling pressured into that because of someone's poor communication skills. I did read a few reviews with regards to front desk communication or lack of. Private pool for us- game changer absolutely recommend if you do plan on going. As there is nothing else going on around the pool no atmosphere or music even. They have the slide that requires a lick of paint and a good clean. I can honestly say I have never been to a hotel that lacks atmosphere my son was bored stiff and referring back to the private pool if we hadn't had that to entertain him in then I was unsure of what we would have done. Now I do have to mention the pool bar staff they made our holiday seeing there beaming smiles and serving us our favourite cocktails everyday couldn't do enough for the customers they really made our holiday. Lots of adult only things to do in the hotel. But for example the champagne bar adult only but no mention of that online. Also wine tasting available but not on the week we were there. I wouldn't consider this as a child friendly hotel as anything that does have a slight appeal is for adults only. Ala carte restaurants are a must but require a reservation on the app prior to going otherwise you have no chance. I did discuss with my husband about how they manage in peak seasons as the restaurants are quite small with small tables. People must miss out on the restaurants due to this. Buffet restaurant we got looked after by chet and team great bunch who can't do enough for you. Well done guys! Food was a nice selection and plenty to choose from. I have to applaud them on this because its above average for a all inc Buffet well done to the chefs. Beware of the white dress brigade on entry as this seems to be another resting place for the girls to stand and pretty much do nothing. Still unsure on our journey home what was the purpose of them apart from a greet. I think if they invested in a few more cleaners it would be more beneficial. Now to get started on the room that is looking a bit tired but has got potential. The decor is different but ok and let's be honest its just a bed to get your head down. However the stench of urine from the bathroom and constant damp smell when sleeping on an evening was terrible. Resorted to giving it a scrub myself unsure what or why but its unbearable if you do get a swim up room don't get 900. The bed sheets were on all week never changed..... 5* would change them daily. Towels plenty of them and available upon request easy enough. When I have been to resorts in the past the maids are tirelessly working all the time I honestly seen are one maid in the same room everyday sure she was going in for a skive. The mirror on the wall had not been cleaned forever I do hope the hotel reads this and sends the cleaner in for a deep clean. The patio on the swim up pool was not cleaned daily so there was leaves constantly there and swarms of ants. Did say to the better half if they left a brush and mop id do it myself. Wok and go - average food 2 choices went there twice one day good the time after tasted like mush. Creperie- Do not leave your seat with food you must remain seated at all times With the 7 tables for over 400 guests. Leave at your own risk if you want to be shouted at by the angry small women serving. Bad attitude not hospitable needs addressing. Italian restaurant we went twice 10/10 chefs amazing staff are amazing- well done. Brunch - adults only. Amazing team Nana and co. Looked after us brilliantly returned to pitta corner twice and the gentleman (pony tail) was brilliant didn't catch his name but not Michalis which again bad attitude didn't really want to serve us he was chatting away to other customers just not us. We are a very friendly approachable family and by day 2 we are usually familiar with our surroundings and staff and tip quite generouslly and I find the staff here are not consistent either you get an amazing experience or terrible. For me that's a management problem if they didn't prance around in there suits looking busy maybe they would have more time to supervise. Never experienced this from higher management before either...smile it doesn't hurt! The young girl in the champagne bar goes between the night bar so lovely. Not the waitress the girl who actually does the hard work behind the bar. Also just to state any premium champagne is extra costs. Dimitris special mention we met him on day 1 and he looked after us the whole holiday. Nothing to much and always pleasant and chatty. He will go far in his career. Thank you Times and facilities not communicated well pretty much like the front of house staff. Food wise although the hotel boasts eaterys and ala carte restaurants felt as though I was confined to certain spaces as if you moved they would hunt you find you.....room service menu nothing to shout home about. Also pizza on the beach wasnt available food truck was luke warm food with limited menu and just not up to a good standard.... Plastic cups....they love a good plastic cup. Pool i understand for safety. But main all day bar.? Why when im sat in the lobby. Im actually sad to write this review and dont think in my whole 36 years of travelling i have wrote a real in depth review like this. To make it worse im doing it traveling home so I dont forget I think its so important to do. If I would of read my review before booking it would of made me think twice. Hotel is local drinks only they have limited premium gordon *yellow one* (cheapest) baileys was a toffee liquor kind of drink. I did read it was premium drinks THIS IS NOT SO. Found it difficult some nights selecting a drink after wine with tea. Were not fussy just like a good spirit and nice place to relax we was in bed before 10 every night. Social media team/hotel website photography needs a pay rise. Everything looks perfect and idyllic Don't fall for it like me. If your an Instagram social media enthusiast this hotel could be right up your street seems they have a few of those hanging around they get the best treatment for a few story shares. This hotel needs a clean up and paint job. I feel like no investment goes back into it and reading a recent review from a return customer they have seen a huge decline. Greece will be popular going forward due to the passport restrictions being lifted at security and I am happy for them as they deserve it. But if this hotel doesn't look at that as opportunity and make improvements they are likely to fall in between the cracks. Ill be reporting to jet2 also.

We come back to the Mitsis alila hotel every year. We love the food, hospitality and the luxury! Elena from the Concierge became our best friend and really helped us.

What a fantastic stay at Mitsis. The hotel is in a brilliant location and truly delivers a 5-star experience. Every facility you can think of is there, huge rooms, beautifully designed spaces, and premium quality throughout. The pool area is impressive, and the direct access to the beach makes it even more special. The beach bar is a highlight in itself, with incredible bartenders Jordan and Vaggela who bring such great energy and make the whole experience even more enjoyable. The restaurant is equally outstanding. The service really stood out, so attentive and thoughtful, making me feel genuinely looked after from the moment I arrived. The food was exceptional, clearly made with top-quality ingredients and great attention to detail, and the setting creates such a lovely, relaxed atmosphere. A special mention to staff at the Ouzeri Restaurant - Majorica (Rica), George Luli and Nana who truly went above and beyond. They took such incredible care of me and created a really special birthday experience that I won’t forget. It genuinely felt like I made friends here, not just had a meal. They are the reason I keep coming back to this Ouzeri. Everything was just right, highly recommend, and I’ll definitely be returning again.

Excellent all inclusive resort 🇬🇷🩵☀️ Our second time here already but definitely not the last. Special Thanks for the Nicoletta, who is working as a waitress in the beach bar. Very kind and lovely person! 🤗

Fantastic hotel. They upgraded our room (maybe as it was out of season) which was a good start. Very spacious rooms. Very clean. The restaurants were of a high standard (brunch, Greek, Italian and Asian). The hotel staff were very friendly and welcoming. Thanks to Jordan, Olympia, the brunch team and everyone else for making our stay so enjoyable. Also I recommend booking the padel court - lots of fun. All in all a great hotel and I’d definitely go back.