Mitsis Blue Domes Exclusive

Coming to the last day of our holiday and have to say it's been a mix of feelings. The hotel definitely isn't 5 * as others have said. Rooms are ok, tiny tv, definitely no luxury, outdated. I paid for a sea view room and although I got one I didn't expect to be looking at the top of a roof with air conditioning units, so it's restricted and should be stated in description, but it's served a purpose. The food I enjoyed for the first 4 days, mainly because I've just eaten chicken salad and when u can get them fresh the chips are nice, but it's the same food every day, there's variety but if you don't like lukewarm pasta or side dishes then you really are stuck with meat and salad. Night 4 we went to the Asian and after rave reviews on the pork sweet and sour I gave it a go. It was awful, the piece of pork was the tiniest piece of pork wrapped in a big batter ball, served with boiled rice. The duck was quite nice which a few in the party had. The service was terrible, we waited for 20 minutes for drinks and it continued like this. That evening all 4 in one room got the sickness bug that's going round, up all night. It wasnt the food as my parents ate the same and wasn't ill and we know the bug is going round. Would be a good idea to partially fill the sanitizer as they are all empty so that doesn't help. I know the resort is closing but you are aware this bug is going round so that would be a start. After this I really didn't want more chicken salad or luke warm pasta, I've advised two people on reception that the food isn't great, (don't expect hot coffee either ) could have been easily solved by offering a meal next door to try something different but they wasn't that interested and said I had to pay for a day wrist band to eat next door. So instead we got a taxi to kardemena and got some nice HOT fresh food there, and will probably do the same this evening. Not much going on round hotel, kids are a bit bored, pool tears feet up as it's so rough, aqua park on beach good, but came off there with cuts and bruises, a wet suit would prevent that as it's the Velcro that causes it. Night time entertainment isn't that great. Positives The scenery is stunning, crystal sea water, some of the food is tasty, soups are really nice shame they are like warm every single day. Pizzas are lovely by beach and in restaurant. Finally the biggest positive.... The staff, the staff are absolutely 5*, I've never been to a resort with such friendly staff, they are all so welcoming and helpful and try very hard to please. Shout out to Sotiria on reception who has been a saviour this week. I'd emailed and asked for a room with no steps as my parents arnt very mobile, unfortunately they did get that on arrival so they came back to reception and Sotiria instantly sorted that out and got them in the main hotel with elevators, thankyou so much that was very much appreciated, she's sorted me bus time tables, taxis, advice, she's just been brilliant as have all the staff, so thankyou to you all.

I decided to stay at Norida in Kos this year, hoping for a wonderful experience similar to what I had at their Crete branch Mitsis Rinela last year. Unfortunately, this stay fell short in multiple ways. From the start, it was clear that the hotel didn’t meet the five-star standard. The rooms were outdated, with minimal furnishings, bare walls, and mold in the bathroom. The dining areas and the beach facilities were also neglected, with dirty tables, old china, and a lack of cleanliness. The beach towels were often not replenished, making it difficult to get a fresh one. We visited in October, and even at the end of the season, the hotel felt overcrowded. This led to some significant issues, including an outbreak of norovirus, which caused my daughter to get sick. Thankfully, I managed to avoid illness, but it definitely impacted our holiday. Additionally, the beach area was poorly maintained. Sunbeds and mattresses were dirty, and leftover drinks and litter from previous guests were not cleared away promptly. It was disheartening to see such neglect. On top of that, the amenities were lacking. There was no coffee machine in the room, and the TV was outdated and small, lacking modern streaming options. Also, the beach didn’t have enough tables for drinks, and the sunbeds were often filthy, with leftover debris. In summary, while the weather and some friendly staff were positives, the overall experience did not match the premium price or the five-star label. It was disappointing, and I won’t be returning.

just got back from a week at this hotel. whilst there is a few nice points, like the staff who are really trying their hardest and genuinely lovely, the experience wasn't the best and we are extremely disappointed at spending so much money on a 5* hotel which is more like a 2, 3 at best. When we arrived we were given the wrong room, it was also miles away from the main eating and pool areas, not great when you have mobility problems and booked a room closer to the main areas as you struggle to walk. we had to wait 2 days and we're kindly upgraded to a maisonette, which was great, however 2 days living out of the suitcase and having to repack everything before the holiday could start. once in, we found the beds on the ground floor were like sleeping on a rock, no bounce or softness, but there's no Aircon upstairs so you will be freezing downstairs and boiling upstairs. the hand rail was frankly dangerous and wobbly, mould in all the bathrooms with hardly any light, dark, dingy and smelly. the shower head was coming out of the wall, the tiles were proud of where it was fit meaning the shower head never stays in and as such, pulled itself away from the wall. stains all over the floors and back of the toilets, and dead bugs splattered on the walls not been cleaned. the "double bed" upstairs was 2 singles, which every day worked their way apart from each other... one would imagine having a simple clip on each end would prevent things from coming apart and things falling in-between, especially in a 5* hotel? after 3 days, we heard the next door guest coughing and vomiting all night, and the 4th day and beyond, new arrivals on the other side kept us awake literally all night, instead of lifting chairs, dragging it across the floor, banging, crashing and unpacking until 6am. I was absolutely furious at this point especially because none of us had slept. Absolutely no sound insulation, you can hear everything!! so we had very little sleep for the last 3 days. My husband then became sick and had to spend the last 3 days in bed and I had to take the children out on my own. Family holiday ruined. the day before we left, I then ended up sick with one of the worst headaches I've ever had in my life, stomach ache, and couldn't lift my head. I felt better yesterday, our last day and we spent it on the beach. Unfortunately, we got onto the plane and my little boy projectile vomited on the plane and clearly he's picked something up from this hotel too. he's very sick to the point I'm now taking him to accident and emergency, and hasn't stopped being sick all today. I've never been so glad to be home. we spent so much money on this holiday which will probably be last one with our eldest teenager and this has left a bitter taste, quite literally. On the food, we literally survived on crêpe and pizza the whole week because the buffet food was awful. it was more like a works canteen, or cattle market, with everyone queueing for ages to get round, and we noticed that the German families always had priority tables and better service, always pushing in the queue and reserved sunbeds and never went back...nobody said anything. Breakfast was horrific, I have mobility problems and struggle to stand, god help you if you just want a bowl of cereal, there's literally never any bowls!! had to wait at least 20 minutes every day for a bowl and when they did arrive they were filthy or kids were fondling them spreading more germs about. You can't even get yourself a coffee or tea, you have to wait for someone to come to your table, so it's anyone's guess how long you will be waiting for someone to come, but again, this isn't the staff fault, they were genuinely lovely and really trying their best in awful circumstances. I know I wouldn't be happy working there and they must be very tired and overworked, however there's a couple of ladies in the main restaurant who made a huge difference to us because they were beyond kind, both dark hair in a ponytail and work towards the back part of the restaurant, absolutely lovely girls who should be paid handsomely. as is the girl at the pool bar who I felt very sorry for watching how overworked she was and how demanding and rude people were to her, but she was still so kind. I hope the staff are getting enough breaks. One of the most crucial complaints I have, which is important to me, especially in a 5* hotel... they don't even use FRESH MILK!! they only have UHT. As a milk and tea drinker all my life, you instantly know the difference because UHT is actually disgusting. I've never known a hotel that's supposed to be the best in it's class only use UHT milk. it was so bad we had to go to kardamena and buy some REAL milk and I ended up having to take it with me to the restaurant just so I could have a normal cup of tea that didn't taste like preservatives and UHT is actually very very bad for your health. This might not matter to everyone, but to me this was a big no no and not one area actually had fresh milk... not even for the cereal? it also tastes disgusting. Definitely not a 5*. The chair covers outside are also filthy and if you're lucky to find one that isn't covered in bird poop , you will have to accept some kind of food smears instead. there's no fly catchers about either so you will have a few guests landing on your food. The sunbeds on the beach are the same, get lots of towels because those things are harbouring god knows what, they are filthy, covered in stains and bird excrement. onto excrement, there's a very strong sewage smell all around the hotel to the point it's unbearable. they ask you not to flush anything down the toilet, so if you use the toilet, then you are expected to dispose of the paper in the bin until the cleaners come.... that's third world country not a 5* hotel. I also noticed plenty of pipework leading into the ocean... are mitsis hotel pumping this sewage from their guests into the sea and that's why people are coming home very sick or is it from the hygiene standards? there's no antibacterial gel to be even seen and honestly I wouldn't come back here if you paid us.

Elias, Marinela, Cathylyn is very good. They are very nice and polite and they accomodate us and very friendly. I have enjoy my stay here.

A disappointing holiday that did not meet our expectations. Such a shame as we were really looking forward to a relaxing time and feeling looked after as you would expect with a 5 star hotel. This is definitely not a 5 star hotel, it is 3 stars at best. We are still feeling the ill effects of the holiday. My husband was sick 4 days into the holiday and had to stay in bed. My daughter was violently sick on the plane journey home and has continued to be ill since returning. I became ill the day after we got home and can honestly say I have not felt so poorly in years. My son has also been unwell. We have never been ill before when going on holiday and it is not acceptable. We do not know the source of our illness but it has been truly awful. The levels of hygiene are much to be improved. Hand sanitisers around the hotel are empty, tables are dirty, as are other areas in the main restaurant. The main buffet restaurant is like a busy school canteen, not a pleasant dining experience. The choice of food is limited and is the same most nights. Breakfast was really poor in choice with no muesli or appetising cereals. The drinks are not branded as you would expect from a 5 star hotel. We only dined for dinner in one of the à la carte restaurants of our choice as there was no availability at the other one during our stay despite asking daily. We were told someone would get back to us but never did. On our last day I sent an email expressing my dissatisfaction as the choice of à la carte restaurants was one of the reasons for our decision to stay at this hotel. I received an email with 45 minutes notice to say that availability had been found in the grill restaurant although we had our one and only à la carte booking that evening anyway in the fish restaurant. There is a strong sewage smell at times in the hotel grounds. The shower in our room went from cold to piping hot when used which was not a pleasant experience. There was mould on the ceiling of our bathroom. The rooms are very basic and dated as is most of the hotel. Good points: Nice views of the sea from the room. Staff are generally friendly. I had an injury after playing on the paddle courts and the staff that attended to me were helpful. Short transfer from the airport. The rooms are well cleaned. A buggy service to take luggage to and from reception was well received. Overall, we were left disappointed and we will not be returning to Mitsis hotels.