Mitsis Family Village

I think this place needs a balanced review. I have given it 3* because, in effect, it is a 3* hotel at best and the reasons will become apparent. So, first the good parts - the hotel is about 15 mins from the airport and their complimentary transfer worked well both ways - get a shared swim up pool - it is worth it. The pools are salt water and easily warm enough in July. They weren't too busy and they come with a small area with sun loungers which is a huge bonus for reasons that will become apparent. Having said that, the upper rooms accessed the pools via ladders which may be challenging for some. - the staff were generally friendly, courteous and helpful especially in the restaurant and the drinks area around the pool - the views are nice, overlooking the sea - for the most part the hotel were clean and the room was clean - nice sized room and the dividing screen was great (but did have to ask for the roman blinds shown in their photos to screen off the kids). - the food was kept hot and hot plates helped (although not for dessert!) and the drinks were pretty decent. - the sea was lovely and clean and the pizzas on the beach were really good Now the not so good - the hotel is dated. Very dated. It needs a total overhaul (or demolition and rebuild) and feels like it is being run into the ground awaiting it with minimum money being spent. For example the shutters in our room hadn't been touched since installation and were completely broken so would not close, sun beds and parasols were torn and shabby and the sun beds on the beach looked like hand-me-downs from the other (better) hotels with stains all over them. Once roman blinds were put in our room for the divider all three of them were completely unusable so ended up being draped over the top rail. - the food was average and the small restaurant meant the choice was limited. - in the morning the main pool sun bed bun fight was a fiasco. The staff tidy the beds away each night into stacks and people queued up on starting blocks in the morning waiting for the barrier to fall and then would reserve places by standing in them while their partners in crime would run to the stacks and drag 4, 5 or even 6 beds into place and reserve them with towels. Come on guys.... show some consideration for other people. Now you see why the shared pool was a bonus (must) and kept us sane... - you really felt like the poor relation in the Mitsis resort next to the three other hotels and I would urge you not to visit them as you'll see just what you missed out on. - despite other reviews, the reception was really not up to scratch and I was told the word 'misinformation' on a quite a few occasions with a look of embarrassment from the staff. Check in was pretty chaotic and I would advise your staff to deal with one client at a time. I also asked for the air con unit to be fixed twice and nothing happened. I just gave up. - no outdoor dining which is a shame with the view you get - the rooms were in a row off an enclosed corridor that was one huge echo chamber so take ear plugs - the entertainment was hit and miss but we did enjoy MP2 and the rock band - you were great. - smoking was pretty common around the drinks area - the hotel had the feel of just not being big enough for the number of guests with queues for all meals, queues for drinks and a lack of seating in the evening Would we go back? Very unlikely but the other hotels in the complex look more than tempting.

After visiting Kos numerous times we was excited to visit Mitsis for the first time. We have a 6 and a 7 year old so thought the family village would be the ideal hotel. Firstly would like to comment how helpful the staff are, they can’t do enough for you, but for us that’s about as far as it went. Our room was a little walk from the main area with a swim up pool which the kids loved until they found out it was seawater ha. The water wasn’t very clean and wasn’t cleaned once in our 10 night stay but the views are sensational. The stench coming from the room daily was of sewage, making myself heave and my partner sick, after reporting to reception it did ease off but every morning the smell lingered. Animation team… what animation team, they are non existent! Around 12o clock you get a round of aqua zumba or aqua gym, nothing for the kids bearing in mind it’s a family hotel. A stones throw in the Akti the animation team are what made our holiday and was very disappointing to find out there wasn’t one at Mitsis family village. If you’re hungry outside of the canteen hours it’s either an ice cream, crepe and that’s all, unless you fancy the long steep walk down to the beach for a gyros which was decent especially with sriracha sauce in. The canteen… breakfast, lunch and dinner was all in and out within 15/20 mins, it’s very noisy and the variety of food is next to nothing, pizzas are ok and they guy next to the pizza maker makes decent fresh food but that’s as far as it goes. Being to Kardemena numerous times we planned to go out to the village to eat, if you can afford it highly recommend. Avoid the public bus too and from, the bus driver is rude and obnoxious, taxis can be ordered from the reception which is a positive and can travel down in an air conned ‘party bus’ We will most certainly returning to Kardemena but Mitsis for us the journey ends at the first hurdle.

Just back from a week away with the family, for a family wedding at the Royal Portobello Hotel (wish I had stayed there) Never been to a 4 star resort, where you have to run and collect your own sunbed from a pile in the corner and then drag them to a place! Also, the sunbeds are they the cheapest you could find, you are classed as a 4 star hotel! Food is bang average, but please introduce better signage on the food around allergies, share what they contain not just if they are veggie, it was hard for me looking for Gluten Free offerings without bothering all ready busy staff. Your staff saved you, they are brilliant!

Honest review from a family of four- kids ages 9 and 16. Positives- First and foremost this hotel is about 15 mins from the airport- we arrived at night so couldn't really appreciate the views but the next morning WOW. Everywhere you looked you could see the sea, we went and had a cheeky look around the other 5 star hotels and the views were exactly the same, you would be hard pushed to find such stunning scenery anywhere in the world. Check in quick and friendly- we were later on so just got in time for some food. I emailed the hotel months in advance to ask for a lower ladder pool access due health reasons, so was a bit disappointed to arrive to a room with a higher ladder, however after speaking to reception the next day we was moved rooms with the lovely option of seeing if the room was OK before saying yes, I thought this was great. The guy who helps with the suitcase Iglint? Sorry I didn't catch your name was so helpful and always had a smile whenever I saw him! We are not a family used to ultra all inclusive so it was lovely to be welcomed with a bottle and a fruit tray! The mini bar and fridge was brilliant too, even though we bought bottles of water, the kids loved having the cans of pop! It made you feel a bit fancy ! The view from our room was sensational, I would highly recommend a shared pool, ours was so quiet and peaceful, I could have just laid there all day and watched the sea! (These are salt so goggles for the kids!) The room itself was fine, ours was a family superior with shared pool, the big bed is really comfy. There was no blinds up so I asked the suitcase man (sorry no name!) And he got them straight away as the 16 year old wanted some privacy! There's were two sofa beds, which were fine, didn't understand why the kids are near the balcony/pool door, if I had younger kids this would have worried me. The main pool isn't salt- or at least my 9 year old could swim underwater without hurting his eyes?? We only went a few times as it was very very busy. The cocktails were amazing, the barman roped my husband into doing shots! He works some serious hours and never stops! The pink lemonade was a bit hit with us all and just tasted great! The crepes and ice cream were also such a nice touch, the man who does the crepes was always so nice. The favourite pool of my 9 year old was the one down the hill with the slides! Again the lifeguard there was lovely and must work some serious hours! This pool is chlorine and the slides are great fun! It was relatively quiet here for us - you can get drinks here too! The walk back up this hill though is a killer and we did ask if we could get a lift back up but we were told not. So we walked down to the beach and got the beach buggy back up! There was a heatwave so it was intense! The beach buggy runs fairly regularly, you could walk this down really depends on how fit you are! (Same applies for the rooms really, its hilly so if you have mobility issues consider this!) The beach was amazing, definitely buy those cheap water shoes as its pebbles and they get sooooo hot. The sea was so clear, we could see the fish! I bought a snorkel before hand and it was lovely to see all the fish! There's an inflatable water park here, jet skis and other water sports. You can use the non slide pedalos for 30 mins for free! So we did this a few times! Think the slide ones are 30 euros for an hour. You can get pizza, gyros and all the normal drinks here, the pizza is amazing! Such a lovely touch to leave the complex and still get food and drinks! Sunbeds also provided and towels from the hotel. There were a few supermarkets too. This really is just a large complex with 4/5 hotels so if you like to walk to a town this won't be for you, saying this though we did get the bus to karmandina, took 10/15 mins and was such a pretty little place! Lots of bars and scenery! People were lovely. I LOVED the entertainment, the fire show was great, Mp2 was our absolute favourite not just because the lady was English! She was funny and sang The Killers! And her Husband was great on the guitar! Was nice to just sit around the pool and watch the entertainment. We walked down to the bar on the beach on our last night and had a drink there - don't know if we were supposed too but we had a few drinks in the Norida beach bar- this hotel looked absolutely amazing, I think you could have upgraded your bands but not use the a la carte. Dress code was very mixed! I think a night you could dress up or not there was a mix of both! Lots of teenagers Negatives - (Sorry!) I don't know if it was just the time of year we went but it felt VERY busy, it also felt like the hotel wasn't used to it being this busy, as some staff seemed fed up at times. (Not rude or anything, just fed up) maybe it was just us but we picked up on it, this was never more evident than at meal times, I'm sure when it isn't that busy this is a more pleasant experience as the staff were so lovely (the george Clooney look alike as my eldest called him) always had a high five and a smile, some people were asked what drinks they wanted and some not. It just felt crazy busy no matter the time we went for dinner or tea, the food was fine, pizza, pasta, chips ect not a great deal for fussy younger kids I imagine, I didnt enjoy eating any meal because the staff took away my plate the second I put down my fork, one time we got up for pudding and our table had been given to someone else! It just felt too busy for the hotel. I'm sure at quieter times this is more pleasant as the views are spectacular and would have been great to eat outside! The flies around the food was a real put off for me. Chinese night was great but again, It felt like the queues for things like pizza and chips were too long, it literally put me off getting something. Breakfast was lovely though, plenty of choice, pancakes, cereal my Husband loved the porridge. Again we are not fussy people this is just our experience. We had a late flight so asked to have a late check out as I usually need a rest because of my condition which unfortunately we couldn't get so had to stay round the pool and book a shower room. Overall the hotel was one of the most stunning scenery wise I've ever seen, its just beautiful as is Greece. I booked via the app the Anniversary cake and bottle which were delivered to our room, which was nice, my Husband tried to book a special Aniversary meal at one of the other hotels but was told he couldn't use the a la carte which would have been nice. The staff work so hard here to make it a happy holiday! Perhaps we just experienced it at its busiest! Xxxx Thanks for a lovely holiday! (And the lovely receptionist who complimented my dress!) Jacqueline x

I can understand some of the negative reviews , yes our room was at the top of the hill, but we had no ailments preventing the walk and yes it's dated compared to the other mitsis (but do we always need modern ?) We loved that our room was huge giving the 15 year old a space of his own. So probably don't book until you have read up on the hotel and it's surroundings. POSITIVES - food -great choices(crepes and ice cream on till 1am) . Iced coffee / shared pool/amazing views/pool area (drink orders taken around pool and terrace) also pool area never to busy/ mini fridge filled up every second day. / shuttle to beach to for gyros and bar. And most of all the wonderful staff . Giving my shout out to Josephine. (Made me smile every day). So loads to look forward to. Negatives - everyone has them but mine are not worth mentioning as there is to much postive in this place. Would love to try other mitsis hotels.