This is the first time staying at this hotel and has been good so far as the entertainment staff have been very friendly, especially Ronaldo. He would check up on us to make sure everything is okay and if we need anything he will be there. However the reception staff have not been welcoming at all. Any issues we have we get turned away. We had issues with the room and we spoke to the staff and they refused to move the room saying they are full, the hotel wasn’t busy at all. Overall it has been really good other than the room issue.