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Na Balam

Cancun, Mexico
4 out of 5
Approx hotel star rating
Based on 1049 reviews

1 / 33

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Official Description

Among the big hotels and resorts in Cancun, Na Balam Hotel distinguishes itself for being a boutique hotel set in a wide and spacious privilege beachfront location in Isla Mujeres. The resort features only 31 expansive rooms and suites in a very clean and minimalistic decor; a beachfront restaurant 'Oceanvs' with excellent Mexican Specialties, Seafood and delicious 'Botanas'; a full-service 'Lotus Spa' with beachfront and pool-side treatment facilities, a small and relaxing pool with hot jacuzzi for 8, an on-site Yoga Studio & School; a great variety of indoor and outdoor locations perfect for weddings and social celebrations; on site full-service marina for scuba and snorkel lovers; plus a private marina slip nearby in case you would like to come in your own boat.

Amenities

  • Waterskiing
  • Jet ski
  • Motor board ride
  • Diving
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Hot tub
  • Massage
  • Spa treatments
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Entertainment
  • TV lounge
  • Wi-fi
  • Airport Shuttle

Room Prices & Availability

Rooms

Double Pool View

Facilities

  • Bathroom : 1
  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Suite Ocean View

Facilities

  • Bathroom : 1
  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Junior Suite King Size Bed

Facilities

  • Bathroom : 1
  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Bathroom : 1
  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Junior Suite Pool View

Facilities

  • Bathroom : 1
  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Double Deluxe

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Bathroom : 1
  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Twin Two Double Beds

Facilities

  • Bathroom : 1
  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 33
  • Double rooms : 33

Na Balam is booked in hotel categories: Hotels with spa and Sport hotels.

Facilities

Most popular facilities

  • Waterskiing
  • Jet ski
  • Motor board ride
  • Diving
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Hot tub
  • Massage
  • Spa treatments
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Entertainment
  • TV lounge
  • Wi-fi
  • Airport Shuttle

Amenities and services

  • Check-in hour from 18:00:00 to 23:00:00
  • Check-out hour from 12:00:00 to 11:00:00
  • Wi-fi
  • Airport Shuttle
  • Laundry service*
  • Medical service*
  • Multilingual staff
  • Hotel safe
  • Currency exchange facilities
  • Garden
  • Terrace

Activities

  • Waterskiing*
  • Jet ski*
  • Motor board ride*
  • Diving*
  • Sailing*
  • Catamaran sailing*
  • Canoeing*

Health and beauty

  • Hot tub
  • Massage
  • Spa treatments*
  • Spa centre*

Restaurant service

  • Bar
  • Restaurant
  • Banquet hall

Entertainment

  • Outdoor freshwater pool : 1
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • TV lounge
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Toiletries
  • Safe
  • Wake-up service
  • Housekeeping

Meals

  • Continental breakfast
  • À la carte lunch
  • À la carte dinner

Tripadvisor Reviews

Tripadvisor traveller rating

1049 reviews

Traveller rating

Excellent
368
Very good
321
Average
164
Poor
84
Terrible
112

Rating summary

Location4.7
Sleep Quality3.8
Rooms3.6
Service3.6
Value3.5
Cleanliness4.0

Recent Tripadvisor reviews

citlallig525

Texas

Beautiful setting, but AC needs improvement

31 Jul 2025
Lush jungle vibes with a pool area that feels like a tropical escape. It’s truly a gorgeous place to relax and enjoy the scenery. However, the air conditioning left a lot to be desired. For such a beautiful and well-designed space, better climate control is a must—especially in the Isla Mujeres heat. A lovely spot, but be prepared to stay warm indoors.

evesleaves

Smederevska Palanka, Central Serbia

Perfectly quiet with breathtaking pool and yoga 3x daily

30 Jun 2025
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.

Tripadvisor Overview

The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention.

More Hotel Information

To take into account

  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
Enquire Online
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return