Nai Yang Beach Resort and Spa

AVOID AVOID AVOID After visiting various places around Thailand this was our first stop before flying home. A family of 6 (4 adults and 2 children) we arrived and presented the reception staff with our booking confirmation details. They couldn’t find our booking. My husband explained that he also called a couple of days ago to check ahead (provided phone call evidence) that everything was ok with the booking and they confirmed it was. None of this mattered we were told you don’t have a booking here and that was that. The hotel is also full. Staff members continued to serve other customers around us and In-between conversations we were trying to have to sort out the booking. Now I get that errors can occur with booking systems. However to completely disregard a family who have everything they need to prove their booking and leave them to find somewhere else just like that without even an apology is disgraceful customer service. The staff should be ashamed of their conduct. Reception is always your first impression of a new hotel and we are thankful for our escape here as I can only imagine how bad the rest of the hotel must have been like! I can only assume that with the hotel being full they cancelled our booking which has been in place for more than 6 months via Agoda at a very good price in order to overcharge late bookers staying at this hotel at the most recent prices which were over inflated. We managed to book in to the Dewa hotel which was a pleasant upgrade for the same price compared to this hotel. Highly recommend. A lovely friendly welcome, customer service was 5 star! Breakfast was also a phenomenal (I can see from reviews that breakfast at this resort is some sort of a rat race) Avoid the Nai Yang beach resort and spa at all costs!

Beautiful beach and national park area. What was a fairly laid back resort has changed due to a massive increase of tourists numbers. The resort is in lush gardens with basic but clean accommodation. Almost impossible to get a sunbed by the three pools or the beach areas due to the practice of towels down early and selfish individuals strolling back to pool areas around 4pm. Staff are frustrated and powerless it seems to challenge this along with ignoring pool times ie closure 7pm... many still in pool at 10.30pm and encouraging animals into the resort through feeding. Numerous signs up in both English and Russian. However the 80% of Russians guests appear not to have no consideration for other guests in these respects. Breakfast is a fight for fruit...pineapple obviously not readily available in Russia. Became completely frustrated by being pushed out the way.....there were numerous confrontations which takes away from the holiday vibe and the amount of wasted food...yep including the precious pineapple. This was far more than a culture shock. staff and other visitors all very frustrated. Local elephant sanctuary and massage owner separately referred to 'little Russia'. Be informed.