Natura Park Village

From our arrival to our departure this hotel and staff excelled! We arrived after the main restaurant had closed, we were escorted to our room by a very polite porter, who within ten minutes of arriving in our room returned with two plates of food. This included salad, sandwiches, fruit and an amazing muffin!!! The next two weeks were totally relaxed. The Restaurants and Bars were managed by Klaudiana who had a very active interaction with her staff, it was obvious that the 'respect' was two way. The food prepared was alway plentiful and even the most fussy guest would find something to suit their pallet. During the afternoon the continual topping up of 'fresh' pizza and other snacks at the pool bar was appreciated by all guests. The Housekeeping team kept the complex 'Spotlessly' clean. The hotel has an amazing shop that sells anything you may need that is over and above the 'All Inclusive Package' Joanna the shop manager is a true gem, who bursts into song at the drop of a hat and is always up for a gossip and a giggle! We have to name several member s of staff who 'stood out' for us. Kaludiana (F&B Manager), Joanna (Shop), Pantellis, Alexandros ,Alex (Main Bar) Alisia (Pool Bar) Raphael (Pool Bar) and two other ladies who's names we never got to know....but we call them "Mrs Egg/Bacon"(Breakfast Grill) & "Mrs Pizza"(Pool Bar). To sum up, a truly enjoyable holiday where 'every' member of staff was helpful and attentive to the needs of the guests. We would return without a second thought. Thank you everyone. ROB & HUW

Just returned from a week at the Natura park village resort, generally I would rate this hotel very good apart from an incident on the last night. The hotel is very clean, plenty of sunbeds, lovely pool, food plentiful and good quality. Private beach available. Bus service into town very poor, waited over an hour despite being at the stop at the time the bus was suppose to arrive, resort approx 3 miles out from main town so too far to walk in high heat, if need to go into town for an organized trip etc. I would recommend booking a taxi. Would be lovely for a 5* hotel to offer their own shuttle bus?? The hotel offer an one per trip al-a-carte menu in a different part of the hotel, we decided to book this for our last night, when we arrived the very rude and abrupt hostess, who also works on reception informed us we had booked on the wrong evening, we assured her we had booked for tonight as we had plans on the night she said we had booked. She told us very loudly and rudely to go up to reception, the male receptionist rang her and then advised us to go back to her as we had been booked on the wrong evening and it was there mistake and it will be sorted. On going back to the restaurant once again she was extremely rude telling us to go away as we'd booked the wrong night. She would not listen or try to compromise. What had been a lovely week in general was definitely marred by this experience. The following day we asked for her name which she refused to give. I would suggest that maybe some customer service training for this member of staff would be beneficial. I would also recommend if you book into the al-a-carte restaurant ask the staff to written down the day and time, and chedk they have written it on the correct day as they book it on a excel spreadsheet and I suspect in our case they wrote it on the wrong day.