Nautibeach Condos

Another great stay in condo #33 Nauti Beach . We love everything about Isla and staying at condo#33. Best location on the Island. Right on the beach with nice pool/swim up bar and Mayan restaurant. Everyone there is very nice and have become our friends over the years. Javi at the front gate /Hose at the beach/Gaston on the beach everyone is so accomodating.

Rude staff, poor customer service. Lacks courtesy and hospitality, in both the attitude of the staff, and the spirit of the property’s rules. I visited my father in-law, and his family (4 adults, one child) who were guests at nautibeach condos. The family was spending the afternoon on the beach and invited me (daughter in-law) to join them. I arrived at the end of the day, after 4pm, and as there were many empty chairs I began to sit next to my mother in-law. We were immediately charged by a staff member and told that it was necessary for me to buy a wristband to sit in the chairs. When inquired further, wishing to purchase said wristband, I was told rather brusquely, “you have to go to the desk.“ At the desk we were told, because I was not a guest of the hotel, it was impossible to purchase a wristband. The receptionist showed us a contract and underlined a line in the contract, and told us if i wanted to visit with my family that I would have to sit on the ground. I was not allowed to sit in any of the many empty beach chairs while visiting the family. I was made to sit on the sand while visiting with my family for around an hour. I was happy to pay but was told that it wasn’t possible to purchase access and that I must sit on the ground. The attendant watched us like a hawk for the 1h30 visit. I have been coming to isla mujeres for 15yrs, and have never encountered this before. I’m staying with my grandmother who has been a resident of isla mujeres for 35 years. She has referred many tourists to nautibeach in the past, however she will no longer be doing so.

Booked unit #5 with Katy Hochmayr. She answered all our questions, including recommended restaurants. Condo is very well situated, walking distance to beach, restaurants and shops. This 2 bedroom unit was very comfortable and nicely decorated. The patio was great for 4 people, with views to the pool and ocean. The kitchen was well equipped with all amenities. The concierge took care of us for a golf cart rental as well as calling a taxi. The beach was one of the best beaches we have ever been too, with soft sand and warm, clear water and gentle waves. Wish we could have stayed longer!

The place is very dated. The living room furniture was dated tiny outdoor furniture. My husband could barely even fit on the couch when sitting. We were a family of five staying in a two bedroom condo and they constantly gave us a hard time about wanting five clean towels per day. They only wanted to provide four. The shower was falling apart and had cracks in the walls. The location is great. We stayed at Hotel Secerto last year and it was amazing.

Complete disappointment. First, those who warn of the deplorable state of the street up which you have to walk are correct. It floods with who knows what, and there are areas with no sidewalks so you have to walk in the mud and filth. Second, I reserved a two bedroom condo for two couples, and was informed upon arrival that the reservation was only for 2 so we would need to pay $15pp additional per night. It was falling apart, run down, and noisy. The door to our unit (#30) was literally splintered and falling apart. Construction noise was loud until 5:00 pm--hammering on the ceiling above us all day. Party one night from a neighboring bar was so loud that we had to yell in order to hear each other in our condo and it went on until 3:00 am (again through the door with holes in it) . Cheap furniture and bedding. Bed in one room was miserably hard, but in the other was quite comfortable. Unpleasant front desk. On the plus side, it was the cleanest pool I've ever seen and very nice, although the swim-up bar was seldom open. The beach area is tiny, but pretty and the Mayan Beach Club next door serves drinks and food there. The Mayan Beach Club staff were wonderful. Warning--club and bar closed all one afternoon and evening for a wedding.